Teams at Mox Bank Limited

Handle written and verbal customer complaints across multiple channels, ensuring timely investigation, resolution, acknowledgment, communication, and system logging. The role works with internal stakeholders to maintain service standards and positive customer relationships. Candidates need retail banking, credit card, and personal loan operations knowledge, strong communication skills in Cantonese, English, and Mandarin, and proficiency in English and Chinese word processing. At least three years of complaint-handling experience qualifies for the Manager level; less experience may be considered for Officer.

Oversee daily investment operations across multiple asset classes, including post-trade processing, settlement, reconciliation, corporate actions, liquidity, transfers, and exception management. Support client inquiries, risk controls, audit coordination, management reporting, and process improvements. Collaborate with business and technology teams to translate operational requirements into solutions while ensuring accurate records, regulatory discipline, and timely escalation of issues.

Lead insurance governance, risk, and compliance activities for bancassurance products. Responsibilities include managing product approvals, developing policies, conducting compliance and sales-practice reviews, performing gap analyses, monitoring regulatory changes, supporting customer protection and ethical sales practices, managing licensing requests, and coordinating regulatory inspections and inquiries.