Although customer success strategies may differ from company to company, the end goal is always the same: to create meaningful relationships that boost customer engagement with the business. We talked with Movable Ink’s Director of Client Strategy Julio Lopez and DigitalOcean’s Business Development Manager Robert Sheber to dig deeper into their respective customer success strategies and what it takes to win over clients.  

Leaders from NYC-based ActionIQ, iCapital and Movable Ink share a behind-the-scenes look at their latest product launches.

Although customer success strategies may differ from company to company, the end goal is always the same: to create meaningful relationships that boost customer engagement with the business. We talked with Movable Ink’s Director of Client Strategy Julio Lopez and DigitalOcean’s Business Development Manager Robert Sheber to dig deeper into their respective customer success strategies and what it takes to win over clients.  

Leaders from NYC-based ActionIQ, iCapital and Movable Ink share a behind-the-scenes look at their latest product launches.

Four managers reveal the secrets of success for developing sales reps.

Built In Staff

Updated on April 10, 2025

Built In New York sat down with Movable Ink to learn more about how its team celebrates its thriving Latinx community.

Take a quick breather from hitting the beach to learn about companies with big hiring plans and awesome perks and benefits packages.

Whether it's creating a safe space to cast aside the stigma associated with mental health or offering a variety of programs, these two New York-based companies are making their employees' mental health and wellbeing a top priority.

Lucas Dean

Updated on April 10, 2025

These leaders are fostering authentic connections and tapping into what drives each team member.

Sales teams are a bit like a tribe. We did a little sales team-anthropology, and investigated some of the traditions that New York's sales teams have adopted. While we found no evidence of cannibalism or ritualistic human sacrifice, what we did find was fascinating. Behold, the inner traditions of the New York tech sales team.

Phillips-Miller is just one of many Big Apple employees who’ve found a sense of alignment with their company’s overall mission to improve the lives of users. We rounded up nine more tech leaders across the city to get a glimpse into how their company’s mission aligned with their own personal goals. They also shared narratives of why they enjoy working at their respective companies and what they’re excited to accomplish in their roles in the future. Here’s what they had to say.