Jobs at Mom's Meals

Build and maintain customer relationships, serve as the primary account contact, monitor customer health, reduce churn, resolve escalated issues, support implementations, and drive satisfaction and retention. The role partners cross-functionally, tracks customer success metrics, maintains CRM records, provides customer guidance, and prepares status updates and executive summaries. Occasional travel is required for customer meetings, company events, and initial remote orientation.

Develop scalable analytics assets and serve as the Power BI/Microsoft Fabric expert. Build and publish trusted datasets, semantic models, and dashboards; author Databricks workflows and production SQL; apply R for statistical analysis; ensure governance, versioning, and reproducibility; partner with stakeholders and Data Engineering to deliver high-impact insights, define KPIs, and communicate executive-ready recommendations.

Develops scalable analytics products and workflows using Databricks, SQL, R, Power BI, and related tools. Partners with finance and revenue cycle stakeholders, builds KPIs and self-service reporting, analyzes complex datasets, validates results, and presents actionable recommendations to executives. The role requires production-level SQL, statistical and financial analysis, reproducible Git-based workflows, BI development, stakeholder leadership, and measurable business impact.

Supports comprehensive HR operations, including onboarding, HRIS and employee record maintenance, employee and manager support, tier-one employee relations, leave administration, compliance, engagement, offboarding, and unemployment claims. Partners with HR business partners and leaders to resolve concerns, improve HR programs, and promote retention. Requires HR knowledge, systems experience, communication, analytical, presentation, and organizational skills.

Supports comprehensive HR operations, including onboarding, HRIS and employee record maintenance, employee and manager support, tier-one employee relations, leave administration, compliance, engagement, offboarding, unemployment claims, and process improvement. Serves as a primary contact for HR-related questions and partners with HR business partners and leaders to resolve workplace concerns.