Jobs at Miele & Cie. KG

Join a Scrum team owning selected product features: translate requirements into user stories, prioritize backlog, coordinate with Area PO and stakeholders, ensure delivery quality and timing, collaborate with tech leads, UX/UI and scrum masters, remove impediments, track progress, present increments, and manage functional/non-functional requirements while motivating the team.

Provide 2nd-level application support and development for SAP CRM, S/4HANA and ERP. Manage incidents and service requests, implement enhancements, document solutions, collaborate with product owners, and support national and international users.

Support creation and upkeep of internal knowledge content, organize townhalls and workshops, produce short-form videos and visuals, track communication performance, assist with knowledge platform maintenance and its AI transition, and manage content planning and follow-ups.

Support the Marketing Director by leading budgeting, forecasting, performance analysis, and financial planning. Provide financial insight on profitability, pricing, promotions, investments, and ROI. Prepare reporting, business cases, and recommendations; manage rebate and cost-control processes; improve FP&A processes and support cross-functional strategic initiatives.

Lead and coordinate production operations and continuous improvement across manufacturing. Drive Lean, Six Sigma, Kaizen, and 5S initiatives, optimize OEE and resources, manage multi-shift teams, collaborate cross-functionally on automation and digitalization, and report KPIs and project impact to management.

Coordinate inbound, outbound and return freight; liaise with carriers and internal stakeholders for D2C/B2B shipments; manage customs clearance, regulatory compliance, freight claims, KPIs, and related supply chain tasks.

Deliver a premium in-store customer experience to meet sales targets, demonstrate Miele product knowledge, prepare quotes and orders, sell and upsell products, support and run consumer events, generate leads, and maintain the Experience Centre. Flexible for evenings and weekends.

Lead strategic retail partnerships nationally to drive sales, profitability and market share. Develop and execute account plans, manage forecasts, negotiate trading agreements, collaborate cross-functionally, optimise in-store execution and provide performance insights to meet business targets.

Provide technical assistance for Miele residential appliances and floorcare products to dealers, service partners, and internal teams. Diagnose issues, instruct technicians on diagnostic tools and procedures, support parts selection and ordering, update work and sales orders, identify product/process improvements, and maintain accurate documentation while meeting quality and performance metrics.

Provide technical support to dealers, service partners, and internal teams for Miele residential appliances and floorcare. Diagnose issues, instruct technicians on diagnostic tools and procedures, assist with parts selection and orders, maintain documentation, identify product/process improvements, and support new product/service implementations while meeting quality and productivity goals.

Process supplier invoices and payments using SAP, monitor approvals, resolve discrepancies with internal partners, support month-end closing, handle ad-hoc and travel expense payments, and manage ServiceNow/email requests.

Lead design, build, and operate a company-wide observability platform. Own telemetry pipelines, logs/metrics/traces/APM/RUM, dashboards, alerts, onboarding, governance, vendor evaluations, SLIs/SLOs, and enablement for engineering teams.

Design, develop, integrate, test and validate embedded software for high-end appliances from concept to commissioning. Maintain quality, debug/refactor legacy C++ code, work with microcontrollers, embedded SDKs, Linux runtimes, CI/CD, and scripting; collaborate in Agile teams and support documentation and validation.

Drive territory sales of luxury Miele products by developing dealer relationships, selling to architects/designers/developers, managing dealer performance, executing marketing and training programs, securing multi-unit project business, and supporting product launches and trade events.

Lead technical delivery for cloud-based API and voice initiatives: translate product vision, manage backlog, define user stories, coordinate engineering and architects, monitor API performance, enforce API/security standards, and support scalability and CI/CD release processes.

Manage assigned retail accounts to achieve sell-in and sell-out targets, provide sales forecasts and customer trend analyses, plan and execute weekly sales rounds, ensure optimal product placement and POP usage, deliver local and HQ training for retail staff, and coordinate communication between technical, trade and internal teams.

Support planning, production, and performance tracking of social-first content. Maintain performance dashboards, turn data into insights, coordinate with agency, media teams and local markets, help deploy content in media plans, and optimize content based on performance and platform trends.

Manage and grow dealer relationships and territory sales through training, marketing, and dealer gallery engagement. Open new accounts via distribution and trade partners, drive consistent territory branding, and participate in gallery experiences to increase sales volume.

Deliver premium in-store customer service to meet sales targets using expert product knowledge; prepare quotes and orders; sell cash-and-carry items, cross-sell and upsell; support and coordinate events; generate leads and maintain a pristine Miele Experience Centre. Must work evenings and weekends as needed.

Provide consultative retail sales in a luxury Mayfair Experience Centre: guide customers through enquiries to purchase and post‑sale support, deliver hands‑on cooking demonstrations, create memorable in‑store experiences, support events, maintain immaculate showroom standards, and meet sales targets through relationship building and product expertise.