The Role
Analyze and redesign Order-to-Cash processes, benchmark best practices, define KPIs, and deliver measurable improvements in efficiency, quality, controls, and automation. Lead cross-functional change, standardization, project delivery, benefits tracking, and AI or RPA use-case prioritization. Partner with Operations, IT, and business stakeholders while communicating progress and results to management.
Summary Generated by Built In
Responsibilities:
Requirements:
- analyze and redesign AR processes in line with market best practices;
- benchmark process solutions externally (e.g. SSC peers, ABSL, market standards), building awareness of relevant market tools and recommending the most suitable KPIs to measure process effectively;
- deliver measurable improvements in efficiency, quality, controls, and KPIs;
- communicate progress, results, and value clearly to management and senior stakeholders;
- serve as a point of contact and trusted partner for Operations, IT, and Business stakeholders;
- lead change execution; project management (scope, planning, delivery, and benefits tracking);
- scope standardization and harmonization (alignment to Target Model);
- identify, assess, and prioritize automation and AI use cases across processes (RPA, AI, agents).
Requirements:
- min. 3 years of experience in relevant process area within international, SSC or GBS environments;
- professional English proficiency at B2+ level;
- strong E2E understanding of AR processes and supporting systems;
- proven experience in process improvement and identification of automation use cases;
- proven ability to lead operational projects and deliver measurable results;
- hands-on interest and practical exposure to automation and AI (RPA, AI tools, agents);
- ability to challenge the status quo and drive cross-functional change;
- ability to work independently and maintain high standards of work;
- ability to convey complex information in a clear and simple way;
- project management education or certifications (e.g. PMP, PRINCE2, Agile) as well as SAP S/4HANA knowledge would be considered an advantage.
Skills Required
- At least 3 years of experience in a relevant process area within an international, shared services center, or global business services environment
- Professional English proficiency at B2+ level
- Strong end-to-end understanding of Order-to-Cash processes and supporting systems
- Proven experience in process improvement and identifying automation use cases
- Proven ability to lead operational projects and deliver measurable results
- Hands-on interest and practical exposure to automation and artificial intelligence, including RPA, AI tools, or agents
- Ability to challenge the status quo and drive cross-functional change
- Ability to work independently and maintain high standards of work
- Ability to convey complex information clearly and simply
- Project management education or certification, such as PMP, PRINCE2, or Agile
- Knowledge of SAP S/4HANA
Miele & Cie. KG Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Miele & Cie. KG and has not been reviewed or approved by Miele & Cie. KG.
-
Healthcare Strength — Health coverage is broad in some regions, including medical, dental, and vision plans in the U.S., alongside wellness initiatives, screenings, clinics, and counseling across locations. Fitness incentives and subsidized or free gym memberships are also available in certain sites.
-
Parental & Family Support — Family-oriented programs include paid parental leave in Australia, childcare support and counseling, and an on-site childcare center at the Gütersloh headquarters. These offerings indicate targeted assistance for childcare and eldercare responsibilities in applicable locations.
-
Wellbeing & Lifestyle Benefits — Product discounts, wellness support, paid volunteer days, milestone gifts, and employee-assistance programs are offered depending on location. Flexible working models, home-office options, and mobile work are also highlighted as supporting work-life balance.
Miele & Cie. KG Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Miele is a German manufacturer of high-end domestic appliances and commercial equipment, known for its commitment to quality, innovation, and sustainability.
