Jobs at Merative

Manage and grow strategic pharmaceutical and biotechnology accounts by driving renewals, expansion revenue, adoption of MarketScan data and SaaS solutions, and long-term customer retention. Develop account plans, engage executive and cross-functional stakeholders, identify new use cases, lead strategic reviews, and navigate procurement, legal, privacy, compliance, and data-governance processes. Partner with product, analytics, research, delivery, and customer success teams to address client needs. Travel may reach 30%.

Lead and grow a Platform/DevOps team to ensure a highly available, performant, secure clinical SaaS platform. Own SRE practices (SLIs/SLOs, error budgets), CI/CD and release automation, incident leadership, observability, capacity planning, vendor governance, and platform strategy. Drive automation, reliability engineering, and AI-enabled pipeline optimization while participating in on-call rotation and cross-team collaboration.

Manage post-sale customer relationships for large strategic healthcare accounts to drive adoption, retention, renewals, and growth. Coordinate cross-functional resources, run operational cadences and reviews, resolve escalations, document account data in Salesforce/Altify, identify upsell opportunities, and support advocacy and reference programs.

Implement and govern Microsoft 365 Copilot, Power Platform, and Microsoft Fabric by defining access controls, approval workflows, ServiceNow catalogues, and security compliance. Translate platform capabilities into auditable, ticket-driven services, troubleshoot agent and licensing issues, coordinate with security and Microsoft support, and maintain governance documentation, tracking, and production-readiness activities.

Deliver and architect Curam-based case management solutions by working with clients, integrators, and project teams. Provide design guidance across batch, online, rules, workflows, web services; lead implementation activities; apply Java/JEE, database, middleware, UI/UX and integration expertise to ensure successful project delivery.

Lead enterprise architecture for cloud migration to Azure, modernize data platforms (Spark, Databricks, Snowflake), integrate AI/ML, drive cloud-native patterns and DevOps, enforce governance and compliance (HIPAA, HITRUST), and provide architectural leadership within Agile/SAFe teams.

Lead Curam implementations: run technical workshops, design solutions and prototypes, develop and unit-test Curam/J2EE extensions and REST APIs, tune databases and app servers, work in Agile/DevOps teams, and mentor junior consultants.

Support Curam implementations by creating functional and technical designs, developing and unit-testing Java/JEE Curam extensions in Eclipse, integrating web services (REST/SOAP), working with DB2/Oracle and SQL, and collaborating with clients, partners, and team members.

Lead Curam case-management architecture and implementation, working with clients and integration partners. Provide design guidance across batch, online, rules, workflows, web services, UI/UX, and data integration. Mentor teams, support deployments, and travel extensively to project sites.

Lead product marketing for MarketScan by defining positioning, messaging, and go-to-market strategies for Life Sciences customers. Drive market and competitive intelligence, buyer segmentation, sales enablement, launches, and adoption to grow revenue and improve sales effectiveness. Partner cross-functionally with Product, Sales, Customer Success, and Marketing to translate complex healthcare analytics and RWD into compelling value propositions.

Manage a portfolio of post-sales clinical research clients to drive retention, adoption, and growth. Serve as primary escalation contact, align solutions to client strategy, lead strategic reviews, coordinate cross-functional teams, and support product and marketing initiatives to improve client outcomes.

Deliver and support Curam implementations: lead technical workshops, produce functional/technical designs and prototypes, develop and unit test Curam extensions in a J2EE environment, configure application servers and integrations, use Eclipse, and support system operations and troubleshooting.

Lead enterprise procurement for a U.S.-based enterprise software company: own sourcing strategy, supplier negotiations, contracting, supplier performance, and SRM across cloud/SaaS, professional services, and contingent labor. Manage and develop a team of four buyers, partner with cross-functional budget owners, mature P2P and procurement processes, enable procurement systems (ERP/CLM/VMS), and deliver executive reporting on savings, risk, and compliance aligned to healthcare IT requirements.

Design and implement production-ready agentic automation workflows using modern AI agent frameworks. Partner with business owners and IT to scope opportunities, build solutions, ensure security and compliance, and deliver documentation, training, and handoff for operational adoption. Contribute reusable patterns and stay current on AI automation tools and governance.

Hands-on Software Architect responsible for full-stack solution design and technical leadership across Java, React, APIs, integrations, IAM, and Azure. Lead architecture, triage, proofs-of-concept, delivery planning, operational readiness, and governance of AI-enabled engineering practices while partnering with engineering, product, DevOps, and customer support to improve reliability and supportability.

The Curam Business Consultant role involves consulting responsibilities centered around Curam technologies, with responsibilities yet to be defined.

Administer, configure, and optimize enterprise DocuSign CLM and eSignature solutions. Design standardized templates and automated workflows, develop integrations (e.g., Salesforce), provide production support, troubleshoot issues, enforce governance/compliance, and train users to drive digitization and platform adoption across the organization.

As a Principal Consultant, you will deliver project implementations, facilitate workshops, design Curam configurations, develop solutions in a J2EE environment, troubleshoot issues, and mentor junior consultants.

The role involves supporting and maintaining Vertex integration with Oracle Fusion Tax, troubleshooting tax issues, and collaborating with teams for accurate tax configurations.

As a Senior Curam Technical Consultant, you will deliver project implementations, create technical designs, resolve issues, and establish client partnerships. You will also develop and maintain Curam extensions and configurations within a JEE environment, ensuring successful delivery of social service solutions.