Jobs at Markel

Leads operations, technology, data, workflow modernization, and execution for Markel’s US Wholesale & Specialty Insurance division. Owns the operating model, IT roadmap, AI-enabled underwriting workflows, broker service, operational efficiency, governance, and P&L-critical initiatives. Builds and mentors an integrated Operations, IT, and Data organization while coordinating with underwriting, claims, finance, HR, and senior leadership to improve productivity, service outcomes, growth, and profitability.

Investigate, evaluate, negotiate and settle low-to-moderate exposure insurance claims by reviewing policies and documentation, determining coverage and liability, setting reserves, coordinating investigations, preparing reports, identifying subrogation or fraud, and communicating coverage positions to achieve timely, cost-effective claim resolution.

Supervise claims processing and adjusting staff, monitor performance, coordinate workflow, interpret insurance coverage, resolve escalated complaints, and support claim settlements. The role also assists with audits, service benchmarks, process improvements, staff hiring and development, training, account conversions, and product development. A P&C Adjuster License and state licensing eligibility are required.

Handles moderate to complex personal marine bodily injury claims from coverage review through liability, damages, negotiation, mediation, litigation, and settlement. Reviews policies and evidence, investigates losses, evaluates exposure, sets reserves, manages vendors and counsel, identifies subrogation opportunities, and ensures timely service and compliance with service levels. The role also presents high-exposure cases, supports underwriters and stakeholders, mentors colleagues, delivers technical training, and travels to mediations, trials, and conferences as needed.

Develop and maintain Power BI dashboards, reports, data models, and visualizations. Build solutions using SQL, DAX, Azure, Databricks, and enterprise data sources. Optimize performance, manage governance and refresh processes, troubleshoot data issues, document BI solutions, and collaborate with stakeholders to translate business requirements into technical deliverables. Participate in code reviews, testing, version control, and the establishment of BI development standards.

Investigate, analyze, negotiate, and resolve complex casualty insurance claims, including coverage disputes and nationwide litigation. Manage defense counsel, reserves, settlements, vendors, and stakeholder communications. Provide coverage determinations, reporting, action plans, and underwriting updates while supporting claims initiatives and examiner development. The role requires autonomous decision-making, technical expertise, collaboration, and occasional travel.

Provides underwriting support for marine personal lines by servicing agents and brokers, gathering and verifying information, processing routine transactions and policy changes, maintaining follow-up systems, ensuring documentation accuracy and compliance, and supporting process improvements. The role requires strong communication, organization, attention to detail, multitasking, and proficiency in Microsoft Word and Excel.

Supervise claims processing and adjusting staff, monitor performance, coordinate workflow, interpret coverage, resolve escalated complaints, and support audits and account analysis. The role assists with process improvement, service benchmarks, staff hiring and development, internal training, project recommendations, and claims procedure guidance. Candidates need claims-adjusting knowledge, a P&C Adjuster License, supervisory experience, and the ability to obtain required state licenses within 90 days.

Manages multiple IT and data engineering teams, overseeing staffing, performance, priorities, delivery, metrics, and stakeholder communication. Leads the design, development, and delivery of Databricks-based data platform components using Raw, Refined, and Presentation medallion architecture layers. Applies AI and machine learning within data engineering, ensures operational standards, coaches employees, and balances immediate delivery needs with long-term engineering objectives.

Handles moderate- to high-complexity casualty claims from coverage investigation through liability assessment, damages evaluation, negotiation, mediation, litigation, and resolution. Responsibilities include setting reserves, directing counsel and experts, developing claim strategies, monitoring litigation budgets, ensuring regulatory compliance, preparing reports, and communicating with stakeholders. The role also serves as a technical referral point, supports training, and collaborates with underwriting, product development, brokers, insureds, and risk management teams.

Manages a team of claims examiners handling general liability claims. Responsibilities include confirming coverage, overseeing assignments, approving correspondence, reserves, and settlements, monitoring regulatory compliance, evaluating staff performance, supporting training and budgets, preparing reports, and collaborating with underwriting, actuarial, management, customers, and external partners. Travel to claim offices, mediations, trials, and conferences is required.

Develop, enhance, and maintain insurance pricing models and frameworks using Hyperexponential, Excel, and analytical technologies. Partner with underwriters, actuaries, portfolio management, IT, and change teams to translate pricing needs into practical solutions. Analyze data, support calibration and validation, document models, improve underwriting outcomes, and contribute to pricing transformation initiatives. The role also involves adopting AI-enabled tools, sharing knowledge, and supporting junior colleagues.

Handles inbound and outbound customer calls for insurance quotes, renewals, referrals, and lapsed customers. Converts warm leads into business, cross-sells complementary products, provides quotes, binds and renews policies, processes payments, and manages policy adjustments. The role also involves answering customer questions through telephone, live chat, and email, following up renewals, and working toward individual and team sales targets.

Provides front-office, facilities, reception, mailroom, and administrative support across departments and branch offices. Responsibilities include greeting visitors, handling calls and packages, coordinating meetings and office moves, processing documentation, managing supplies and invoices, supporting vendors, maintaining records, and administering building access and badges. The role requires strong customer service, organization, reliability, computer proficiency, and the ability to work independently in a fast-paced environment.

Owns Markel’s Oracle Procure-to-Pay product across procurement, accounts payable, expenses, and cash management. The role manages configuration, roadmap prioritization, requirements, testing, controls, data governance, audit readiness, and continuous improvement. It partners with Finance, Procurement, Treasury, Disbursements, and IT to implement enhancements, AI, and automation. The position also leads stakeholder communication, oversees managed services, and directly manages and develops Business Analysts supporting Oracle P2P initiatives.

Manage moderate-complexity workers’ compensation and casualty claims, including investigations, coverage determinations, litigation oversight, negotiations, settlements, reserves, and stakeholder communication. Coordinate with defense counsel, underwriting, vendors, and internal teams; identify adverse developments; maintain reporting and procedural compliance; develop action plans; participate in agent meetings; and support training and development of claims examiners.

Handles moderate- to high-complexity insurance claims from coverage review through liability assessment, damages analysis, negotiation, mediation, litigation, and settlement. Reviews policies, directs counsel and expert vendors, manages reserves and expenses, communicates with stakeholders, presents cases to claims leaders and underwriters, supports trials, contributes to claims guidelines, and provides technical training to colleagues and external contacts.

Handles moderate- to high-complexity ocean marine property damage and cargo claims from coverage review through investigation, liability and damages analysis, negotiation, settlement, mediation, or litigation. Manages reserves, vendors, experts, outside counsel, and stakeholder communications while controlling exposure and expenses. Serves as an account contact, presents complex cases to claims leaders and underwriters, and provides technical training and mentorship to colleagues.

Provides actuarial analysis for a UK insurance portfolio across reserving, pricing, portfolio management, business planning, and capital model parameterization. Partners with underwriting, Finance, Capital, and senior stakeholders; supports quarterly reserving, large account pricing, pricing tool validation, technical projects, external deliverables, and formal management presentations. The role requires London office attendance at least two days weekly and occasional travel to UK offices, conferences, and other locations.

Manages high-exposure casualty claims with significant autonomy, analyzing coverage, liability, damages, reserves, litigation strategy, and settlements. Oversees outside counsel, conducts investigations and legal research, advises underwriting on policy language, and presents coverage and litigation developments. The role also mentors claims staff, supports senior management reporting, collaborates across departments, and ensures compliance with fair claims practices and internal quality objectives.