Come and work with our dedicated Markel Direct insurance sales team here in Manchester !
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.
The opportunity:
We have an exciting opportunity for a New Business Team Leader in our Direct insurance sales team directly reporting into the Call Centre Manager. As an enthusiastic Team Leader, you will be responsible for leading and motivating the team alongside the Sales Manager. You will coach the consultants ensuring adequate technical knowledge and training is provided to handle customer queries effectively and deliver an outstanding experience to customers. You will need to be highly organised, a great team mate and driven to provide and develop exceptional customer service.
This is a unique role within our New Business team and will work closely with the Retentions Team Leader, working collaboratively in view of achieving the same goal, helping identify trends and training needs whilst promoting the Markel style.
The successful individual will actively seek to help improve the team’s performance, by leading workflow, monitoring and listening to agents, and providing constructive feedback to help improve individual performance.
What you’ll be doing:
Create a positive, performance-focused environment in your team, and be responsible for continually improving team performance, customer satisfaction and delivery of targets
Coordinate and monitor your team’s workload by setting expectations at the start of each day and developing team and individual sales targets
Effective risk management and ensure effective cover of management
Lead, motivate, coach and develop the team to deliver industry-leading customer service
Ensure excellent customer service across your team with effective call monitoring and coaching
Lead all cases and outbound activity to make sure customer queries and issues are promptly resolved, with a proactive focus on customer satisfaction and revenue generation
Effectively recruit and onboard new team members alongside the Sales Manager
Be the first escalation point for customer complaints, and ensure compliance with terms and conditions, and take ownership to remove the causes of any complaints by working closely with the Sales Manager
Ensure the team accurately input and process data on the company’s system
Raise relevant technical issues using data to confirm the scale of the issue
Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards
In line with agreed standards, oversee achievement of individual and team quality targets
Manage and resource plan to achieve SLAs and agreed team targets
Provide constructive feedback to team members, identify training needs, and oversee training and development plans
Display excellent communication skills both verbal and written
Demonstrate flexibility to adapt to changing practices and work priorities
Our must haves:
Experience within insurance or an FCA regulated sales environment
Technical knowledge of the company business insurance product range, including understanding of the coverage provisions, exclusions, and conditions of the policy wordings would be beneficial
An understanding of the legal principles of insurance and insurance contracts including the company's obligations to insurers is beneficial
Strong organisational skills, time management
Performance management, significant focus on delivery of a first-class customer experience
Ability to work closely and flexibly with other team members
Customer-focused approach and attention to detail. Confident communicator
Demonstrate a high level of professionalism, integrity and commitment
Ability to work in a fast-paced environment
CII qualification or working to obtain the qualification desirable
Who we are:
Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
What’s in it for you:
A great starting salary plus generous monthly bonus & strong benefits package…
25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
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What We Do
At Markel, we believe in hard work, a zealous pursuit of excellence, and fairness in all our dealings. Markel Corporation (NYSE: MKL) is a global Fortune 500 company headquartered in Richmond, Virginia. We seek to be a leader in each of our pursuits, with insurance being our primary business. As a market leader for specialty insurance, reinsurance, and investment operations around the world, Markel embodies integrity, commitment, teamwork, and innovation in every day operations. We are encouraged to look for a better way to do things. Since our founding in 1930, we have sought to know our customers’ needs and to provide quality products and service. Markel specializes in providing coverage for hard-to-place risks for a variety of niche markets including: • Agricultural and equine risks • Reinsurance for large risk enterprises such as oil rigs • Event cancellation insurance for weddings, concerts, and sporting events • Inland marine coverage for fine art collections • Environmental pollution • Yachts, ATVs, and motorcycles At Markel we provide an atmosphere in which people can reach their personal potential. We are results-oriented, and we continually strive for a better way to do things. The Markel approach is one of spontaneity and flexibility. Markel helps employees balance work and social activities. Markel gives you the keys to success! Keeping an open mind and learning new skills allows our associates to stay ahead of the marketplace. Above all, we enjoy what we are doing. There is excitement here that comes from innovating, creating, striving for a better way, sharing success with others…winning. That is the Markel Style.
