Jobs at LuxExperience B.V.

Manage influencer and talent relationships, strategies, partnerships, campaigns, events, and activations for Mytheresa globally. Develop talent recommendations, coordinate agencies and internal teams, oversee projects from concept through follow-up, manage outreach and event logistics, and provide reporting on performance and market developments.

Develop, test, and implement generative AI workflows for luxury fashion studio operations. Audit and automate cross-functional processes, translate creative team needs into practical technology solutions, prototype emerging tools, and create prompt libraries, workflow guides, and governance practices. The role supports multiple international studio teams and requires strong organization, analytical thinking, collaboration, communication, and a passion for luxury fashion and visual content.

Build and maintain a secure, scalable, and governed Google Cloud Platform foundation. Manage projects, folders, IAM, governance policies, SSO, networking, firewall rules, and routing. Implement cloud security and compliance guardrails, automate infrastructure with Terraform, and enable GKE, BigQuery, and Vertex AI. Collaborate with engineering teams to ensure operational readiness and solve infrastructure challenges.

Coordinate homepage and onsite content production across devices, customer groups, regions, and campaigns. Analyze site and campaign performance, support promotional and seasonal execution, manage content briefs, sign-offs, deadlines, and documentation, and coordinate with marketing, creative, brand partnerships, translations, and web production teams. The role also monitors competitors, supports trading updates, maintains workflow boards, and improves cross-functional processes.

Coordinate HR administration throughout the employee lifecycle, maintain electronic personnel records and HR systems, prepare employment documents and certificates, support onboarding and time recording, assist HR business partners, organize training and language courses, and contribute to HR projects and processes.

Translate and sub-edit English product descriptions into accurate, concise French with an editorial luxury-fashion tone. Review AI and agency translations, write designer biographies, maintain factual and linguistic quality, and collaborate across departments to ensure consistent French brand voice. The role also involves meeting daily upload deadlines, participating in creative workshops and brand training, and supporting copy team projects.

Manages end-to-end payroll administration and employee data throughout the employment lifecycle. Responsibilities include attendance and leave management, coordination with external payroll providers, payroll reporting, employee support on compensation and benefits matters, HR administrative data management, documentation, and participation in national and international HR projects. The role requires expertise in Italian labor law, CCNL Commercio regulations, payroll processing, and Zucchetti Infinity.

Style and shoot menswear e-commerce model imagery while maintaining MR PORTER’s creative standards and brand identity. Provide styling feedback, quality control, and contribute to styling guidelines. Support production planning, studio operations, resource allocation, and daily targets. Mentor junior stylists and assistants, coordinate teams on set, and balance creative flair with operational efficiency.

Identify and prioritize intralogistics process improvements using shop-floor observations and KPI data. Manage improvement projects from objective setting through implementation, design warehouse workflows, translate requirements for ERP development, coordinate testing and rollouts, and embed improvements through standards, training, and KPI monitoring. Key initiatives include product quality control, RFID-enabled stock control, and optimizing priorities from picking through dispatch.

Measure clothing accurately according to established guidelines, enter measurements into the inventory management system, coordinate items and online sets, and maintain item cards. The role requires tailoring training, knowledge of garment construction, grading, fabrics, and designs, strong attention to detail, luxury-goods awareness, deadline management, and MS Office proficiency.

Provide high-level support to the CEO by managing a complex calendar, stakeholder communication, briefings, international travel, and confidential matters. Lead and develop a small administrative team, optimize processes, manage hiring/onboarding, and run projects, executive events, and budget tracking to ensure smooth operational coverage.

Leads the global customer experience strategy across customer intelligence, journeys, communications, engagement, UX, and post-purchase operations. Translates customer insights into technology, product, and operations roadmaps; partners with personal shopping to grow VIP retention and clienteling; aligns CRM, technology, marketing, and operations; improves self-service and support efficiency; and builds a high-performing CX team.

Test and validate Microsoft Dynamics Business Central ERP developments, integrations, and business processes. Execute functional, performance, stress, and user acceptance testing; automate test processes; develop QA standards; investigate and report defects; maintain test documentation; and collaborate with ERP specialists and international stakeholders.

Manage and optimize Akamai edge security (App & API Protector, WAF, Bot Manager). Tune WAF and rate limiting, mitigate DDoS and bot attacks, secure APIs, analyze HTTP/S traffic and logs, collaborate with developers/DevOps, produce documentation and automation (Akamai CLI, Terraform/APIs), and manage platform lifecycle and certificate/TLS management.

Manage end-to-end recruitment for luxury brands, partner with hiring managers, design assessment and sourcing strategies, deliver high-touch interview experiences, build external partnerships, and support employer branding and recruitment projects.

Lead a logistics team, manage daily operations and KPIs, run onboarding and training, ensure workplace safety and equipment, support the Division Manager, and drive continuous process improvements and logistics projects.

Manage and resolve inbound logistics issues, verify delivery documents and create goods receipts, monitor KPIs and escalate deviations, communicate with internal/external partners, support process improvements, run meetings, and supervise small support teams. Ensure customs/export compliance and work shifts including Saturdays.

Lead technical SEO audits, manage site architecture for optimal crawling/indexing, implement AI-driven SEO solutions, coordinate global storefront SEO standards, collaborate with Product and Engineering, and analyze organic performance to provide data-driven growth recommendations.

Serve as primary contact and ambassador for top clients, build one-to-one relationships, increase customer spend and loyalty through tailored recommendations and outreach, drive acquisition and VIP event experiences, coordinate with buying and brand teams, and maintain client preference profiles to meet sales targets.

Coordinate supplier claims and returns, manage cross‑functional communication with incoming goods, purchasing and customer care, prepare shipping and customs documents, pack and inspect returns, and process credit notes and replacement deliveries.