Jobs at LuxExperience B.V.

Develop, test, and implement generative AI workflows for luxury fashion studio operations. Audit and automate cross-functional processes, translate creative team needs into practical technology solutions, prototype emerging tools, and create prompt libraries, workflow guides, and governance practices. The role supports multiple international studio teams and requires strong organization, analytical thinking, collaboration, communication, and a passion for luxury fashion and visual content.

Provides on-site IT support and system administration for a Leipzig warehouse. Responsibilities include troubleshooting Windows endpoints, mobile devices, printers, scanners, and peripherals; managing endpoint provisioning through baramundi; administering Google Workspace users, groups, and permissions; supporting Identity and Access Management with One Identity; handling onboarding and offboarding; and contributing to IT projects and process improvements.

Test and validate Microsoft Dynamics Business Central ERP developments, integrations, and business processes. Execute functional, performance, stress, and user acceptance testing; automate test processes; develop QA standards; investigate and report defects; maintain test documentation; and collaborate with ERP specialists and international stakeholders.

Leads the global customer experience strategy across customer intelligence, journeys, communications, engagement, UX, and post-purchase operations. Translates customer insights into technology, product, and operations roadmaps; partners with personal shopping to grow VIP retention and clienteling; aligns CRM, technology, marketing, and operations; improves self-service and support efficiency; and builds a high-performing CX team.

Produces and manages daily and weekly website content builds, including homepages, landing pages, campaigns, promotions, and brand partnerships. Develops content segmentation and targeting strategies, supports CMS governance and training, improves production workflows, and partners with technology and product teams on CMS functionality and A/B testing to improve user engagement and conversion.

Coordinates supplier complaints and product evaluations, working with incoming goods, buying, customer care, and personal shopper teams. Manages product exchanges, commissioned returns, shipment and customs documentation, return packing, inspection control, credit notes, and replacement deliveries. Requires commercial training, fluent written and spoken English and German, strong communication and negotiation skills, discretion, diligence, focus, and passion for the work.

Develop and enhance the company’s Microsoft Business Central ERP system, implement business-specific solutions and upgrades, build third-party integrations, optimize Microsoft SQL Server performance, resolve bugs, refactor code, conduct testing, document solutions, and provide third-level support. Collaborate with stakeholders and the ERP development team on complex e-commerce projects.

Manage delivery of marketing creative and copy across formats, coordinating Creative, Shoot Production and cross-functional teams. Scope projects, build budgets, plan timelines, track assets, run status/resource meetings, brief suppliers, source quotes, and drive process improvements to ensure campaigns are delivered on time and on budget.

Build and maintain a secure, scalable, and governed Google Cloud Platform foundation. Manage projects, folders, IAM, governance policies, SSO, networking, firewall rules, and routing. Implement cloud security and compliance guardrails, automate infrastructure with Terraform, and enable GKE, BigQuery, and Vertex AI. Collaborate with engineering teams to ensure operational readiness and solve infrastructure challenges.

Translate and sub-edit English product descriptions into accurate, concise French with an editorial luxury-fashion tone. Review AI and agency translations, write designer biographies, maintain factual and linguistic quality, and collaborate across departments to ensure consistent French brand voice. The role also involves meeting daily upload deadlines, participating in creative workshops and brand training, and supporting copy team projects.

Manages end-to-end payroll administration and employee data throughout the employment lifecycle. Responsibilities include attendance and leave management, coordination with external payroll providers, payroll reporting, employee support on compensation and benefits matters, HR administrative data management, documentation, and participation in national and international HR projects. The role requires expertise in Italian labor law, CCNL Commercio regulations, payroll processing, and Zucchetti Infinity.

Style and shoot menswear e-commerce model imagery while maintaining MR PORTER’s creative standards and brand identity. Provide styling feedback, quality control, and contribute to styling guidelines. Support production planning, studio operations, resource allocation, and daily targets. Mentor junior stylists and assistants, coordinate teams on set, and balance creative flair with operational efficiency.

Identify and prioritize intralogistics process improvements using shop-floor observations and KPI data. Manage improvement projects from objective setting through implementation, design warehouse workflows, translate requirements for ERP development, coordinate testing and rollouts, and embed improvements through standards, training, and KPI monitoring. Key initiatives include product quality control, RFID-enabled stock control, and optimizing priorities from picking through dispatch.

Measure clothing accurately according to established guidelines, enter measurements into the inventory management system, coordinate items and online sets, and maintain item cards. The role requires tailoring training, knowledge of garment construction, grading, fabrics, and designs, strong attention to detail, luxury-goods awareness, deadline management, and MS Office proficiency.

Lead a logistics team, manage daily operations and KPIs, run onboarding and training, ensure workplace safety and equipment, support the Division Manager, and drive continuous process improvements and logistics projects.

Manage and resolve inbound logistics issues, verify delivery documents and create goods receipts, monitor KPIs and escalate deviations, communicate with internal/external partners, support process improvements, run meetings, and supervise small support teams. Ensure customs/export compliance and work shifts including Saturdays.

Lead technical SEO audits, manage site architecture for optimal crawling/indexing, implement AI-driven SEO solutions, coordinate global storefront SEO standards, collaborate with Product and Engineering, and analyze organic performance to provide data-driven growth recommendations.

Serve as primary contact and ambassador for top clients, build one-to-one relationships, increase customer spend and loyalty through tailored recommendations and outreach, drive acquisition and VIP event experiences, coordinate with buying and brand teams, and maintain client preference profiles to meet sales targets.

Coordinate supplier claims and returns, manage cross‑functional communication with incoming goods, purchasing and customer care, prepare shipping and customs documents, pack and inspect returns, and process credit notes and replacement deliveries.