Expertise in Menswear or Fine Jewelry is highly valuable for this role Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
To support our Personal Shopping Team we are searching for a Personal Shopping and Client Relations Manager - MW/FJ Expert (f/m/d) to be based in our Munich office.
WHAT YOU WILL DO
- Act as the point of contact and ambassador to Mytheresa’s top clients
- Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
- Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
- Create and implement new selling ideas to ensure sales targets are met
- Drive and participate in all acquisition opportunities
- Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
- Responsible to update the preference sheet/ profile of the customers
- Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
- Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers
WHO YOU ARE
- 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
- Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality
- Love for fashion and technology
- Enthusiastic, innovative and creative
- Sales-driven
- Tech savvy
- Great communicator
- Organized and detail oriented
- Expertise in Menswear or Fine Jewelry is highly valuable for this role
- Fluent in written and spoken English. Additional languages are a valuable asset, especially Spanish, French, Polish or Greek
WHAT WE OFFER
- Up to 32 days of holiday, depending on the length of service, starting with 28 days
- Mobile office with up to 20% of your total contracted hours (job and position permitting)
- 10 days/year of mobile office abroad in EU-countries (job and position permitting)
- Language courses
- Staff discount of up to 30%
- Company pension scheme
- Discounted membership for selected sports platforms & gyms
- Individual support on mental health & well-being (e.g. compatibility work and family life)
- Social Day
- Employee Share Purchase Plan
Skills Required
- 3-5 years of work experience in a similar position
- Experience in luxury fashion (preferred) and ideally e-commerce
- Fluent written and spoken English
- Additional languages (Spanish, French, Polish, Greek) as a valuable asset
- Customer-focused with a strong service mentality
- Sales-driven with a track record of meeting targets
- Passion for fashion and interest in technology; tech-savvy
- Excellent communication, organization, and attention to detail
- Based in/able to work from Munich office (hybrid)
What We Do
LuxExperience B.V. is a leading digital, multi-brand luxury group and global online shopping destination for luxury enthusiasts. The company operates a portfolio of distinguished digital luxury brands, including Mytheresa, NET-A-PORTER, and MR PORTER in its luxury segment, and YOOX in its off-price segment. It offers highly curated selections of womenswear, menswear, kidswear, fine jewelry, and lifestyle products from prestigious brands worldwide.
