Jobs at Loyalty Juggernaut

Leads enterprise presales engagements for an AI-driven loyalty SaaS platform. Responsibilities include executive and technical demonstrations, discovery workshops, solution architecture, deal shaping, RFP and proposal support, demo strategy, competitive intelligence, sales enablement, and thought leadership. Partners with Sales, Product, Marketing, and Customer Success to translate complex platform capabilities into business value and support complex enterprise opportunities across industries.

Drive enterprise SaaS sales growth across the APAC region by developing account strategies, engaging C-suite executives, managing complex digital transformation deals, and achieving sales targets. Build relationships with enterprise customers, system integrators, resellers, and agency partners. Lead negotiations, identify buying stakeholders, articulate GRAVTY’s value, and coordinate cross-functional teams from initial pitch through successful implementation and value realization.

Lead product vision, strategy, roadmap, and lifecycle delivery for AI-first SaaS loyalty platform capabilities. Translate customer and market insights into priorities, requirements, launches, adoption plans, and measurable outcomes. Collaborate with Engineering, Design, AI/ML, QA, Sales, Marketing, and Customer Success, while creating product documentation and mentoring Product Managers. Drive AI-powered features using LLMs, agents, automation, or machine learning in production environments.

Entry-level Product Specialist supporting enterprise customers with GRAVTY loyalty platform implementations. Responsibilities include discovery workshops, requirements analysis, functional specifications, solution configuration, testing, UAT, go-live support, customer training, documentation, issue resolution, adoption, stakeholder management, and process improvement. The role combines business consulting, product expertise, and customer success while collaborating with Product, Engineering, QA, Analytics, and delivery teams.

Business Analyst supporting enterprise loyalty SaaS implementations for global brands. Responsibilities include client discovery, requirements analysis, KPI definition, business case development, loyalty strategy, platform configuration, implementation coordination, support, training, documentation, and stakeholder communication. The role also contributes to product innovation, marketing collateral, and go-to-market strategy. Candidates need up to three years of client delivery or enterprise SaaS implementation experience, strong analytical and communication skills, and fluency in English, Portuguese, and Spanish.

Deliver reporting and analytics for enterprise loyalty programs: build and maintain BI dashboards, perform customer segmentation, retention/cohort and churn analyses, evaluate loyalty economics, consult with clients, collaborate with product/data engineering, and automate analytics workflows with clear documentation.

As a Product Engineer intern, you will participate in the software development lifecycle, focusing on technical design, implementation, and optimization of solutions. You'll collaborate with various teams to understand customer needs and improve product performance.

Own strategic account engagement for enterprise customers, driving GRAVTY® adoption, value realization, renewals, and expansion. Act as trusted advisor to senior stakeholders, manage governance and execution across cross-functional teams, monitor adoption and health metrics (NRR/CLTV/CSAT), run QBRs and executive connects, and influence product roadmap through client insights to drive AI-led growth.

Partner with multinational clients to analyze requirements, design loyalty strategies, oversee GRAVTY® implementations, deliver training, manage project documentation and SLAs, collaborate with product teams, and develop product marketing collateral to drive customer success.

Partner with multinational clients to gather requirements, define KPIs, develop business cases, and oversee GRAVTY® loyalty program implementations. Provide product expertise, deliver client training, manage project documentation and SLAs, collaborate with product management on features, and create product marketing collaterals to support go-to-market strategies.

Partner with enterprise customers to gather requirements, design and configure GRAVTY® loyalty solutions, support testing/UAT and go-live, train users, and ensure post-implementation adoption and optimization.

Lead discovery, validation, launch, and scaling of new consulting, managed-service, and technology-enabled loyalty offerings. Build market research, business cases, pricing, service blueprints, GTM materials, and launch readiness. Own post-launch roadmap, performance metrics, and practice incubation to a standalone unit. Collaborate cross-functionally with sales, marketing, product, engineering, delivery, and partners; support early pursuits and transition the practice to permanent leadership.

Lead strategic engagement for enterprise accounts to drive GRAVTY adoption, maximize NRR and CLTV, develop account plans, govern delivery, coordinate cross-functional teams, influence product roadmap, and accelerate AI-driven product expansion.

Lead end-to-end implementation of the GRAVTY loyalty platform for enterprise clients: gather requirements, configure solutions, manage integrations, run UAT and go-live, and provide post-production support. Act as a business consultant to define KPIs, translate needs into specs and user stories, enable users through training and demos, and liaise with Product, Engineering, QA and Delivery to drive adoption and product improvements.

As a Product Engineer intern, you'll manage the software development lifecycle, collaborating with teams to improve product features and performance.