Jobs at Loop AI - Delivery Intelligence Platform

Lead and develop a team of Account Executives, coach reps through complex B2B SaaS deals, own forecasting and quota performance, improve conversion rates, build sales playbooks and onboarding, and partner with cross-functional teams on go-to-market strategy. The role combines hands-on deal involvement with sales leadership, hiring, performance management, and process improvement in a rapidly growing company.

Own full-cycle recruiting for critical business functions, partnering with executives and hiring managers to build teams and new functions. Proactively source passive candidates, create talent maps, conduct high-volume interviews, advise on talent markets, close candidates, and improve recruiting workflows using AI, automation, and recruiting technologies.

Senior HR Business Partner responsible for HR operations, HRMS management, onboarding, employee engagement, benefits administration, workforce planning, employee relations, leadership partnership, reporting, and employer branding in a high-growth startup environment.

Own technical direction across multiple engineering pods, lead distributed-system architecture, prototype ambiguous initiatives, and remain hands-on in code. Establish standards for design, testing, reviews, and operational discipline; mentor senior engineers; shape hiring and interview processes; and partner with product, go-to-market, and leadership to translate business strategy into a technical roadmap. Build and scale AI agentic systems involving model APIs, prompt orchestration, tool-calling, evaluation, and data pipelines.

Own technical direction and architecture for major backend systems and product features. Build end-to-end distributed services, data pipelines, and LLM-powered agent workflows involving tool calling, retrieval, orchestration, evaluation, and safety guardrails. Lead design and code reviews, establish testing and observability standards, mentor engineers, and collaborate with product, sales, customer success, and leadership to ship reliable production solutions.

Own backend product development from scoping through production. Build LLM-powered agent workflows using tool calling, prompt orchestration, retrieval, and safety guardrails. Develop reliable ingestion streams, ETL pipelines, data architectures, distributed services, and cloud infrastructure on GCP. Collaborate with Product and senior engineers to shape 0-to-1 solutions, optimize systems, and maintain correctness, cost efficiency, and operational reliability.

The Director of Customer Education will create and manage educational resources, including videos and certifications, for restaurant operators using Loop's software. This role involves both strategic leadership and hands-on content creation, aiming to improve customer onboarding and engagement through a robust education program.

The associate will manage product and customer value metrics, build playbooks, and collaborate with teams to enhance product delivery.

Post-sale ownership role managing a portfolio of multi-unit restaurant and franchise accounts. Run onboarding and configuration, reconcile financials, build recurring business reviews, quantify savings, monitor account health, resolve escalations, drive renewals and upsells, and translate customer feedback into product priorities.

Lead vision, roadmap, discovery, and execution for Loop's agentic products (starting with agentic BI). Own adoption, retention, expansion, and revenue; run discovery, prioritize ruthlessly, drive UX and engineering, prototype with AI coding agents, and collaborate with leadership and customers to scale agent-driven software.

Lead end-to-end enterprise sales for large multi-location restaurant brands: build executive relationships, run consultative discovery, create business cases, close complex six-figure deals, manage procurement/legal, and scale accounts while shaping commercial playbooks and product direction.

The Principal Software Engineer will define architectural strategy, solve complex technical challenges, mentor teams, and guide future platform development at Loop AI.

As a Frontend Engineer, you will design backend and frontend architectures, ensure application responsiveness, address customer pain points, and collaborate to enhance the platform's success.

Lead and scale Loop's sales organization across SMB, Mid-Market, and Enterprise. Build predictable revenue through pipeline management, forecasting, hiring, coaching, and sales playbooks. Own territory planning, quota design, CRM excellence, and cross-functional partnership with Marketing, Customer Success, Product, and Finance. Personally close strategic deals and develop future sales leaders while operating AI-first to improve sales productivity and forecasting.

Build and own Loop's financial operating system: lead FP&A, budgeting, forecasting, cash and capital management, board and investor finance, commercial finance, accounting oversight, and hire and scale the finance team while partnering closely with founders and cross-functional leaders.

Lead customer onboarding and implementations for restaurant software: manage integrations (POS, APIs), configure accounts, train users, troubleshoot with Engineering, monitor adoption, and maintain CRM records to ensure timely launches and strong customer outcomes.

The Sales Development Representative will drive lead generation through cold-calling and email outreach, qualifying potential customers, and collaborating with sales and marketing teams to nurture leads.

The Mid Market Account Executive will drive new customer acquisition and expand revenue in existing accounts, utilizing B2B sales strategies and CRM tools to manage sales activities and forecasts.

The Partnerships Leader will identify strategic partnerships in the restaurant industry, manage partner relationships, and drive revenue growth while working closely with key stakeholders and the Implementation Manager.

Lead and build Loop's product marketing function from scratch: define positioning, messaging, launches, sales enablement, content, and competitive intelligence. Use AI and analytics (Claude, PostHog) to iterate messaging, verify product claims with engineering, and drive market category creation while partnering with product, sales, and founders.