Jobs at Loop AI - Delivery Intelligence Platform

Own technical direction across multiple engineering pods, lead distributed-system architecture, prototype ambiguous initiatives, and remain hands-on in code. Establish standards for design, testing, reviews, and operational discipline; mentor senior engineers; shape hiring and interview processes; and partner with product, go-to-market, and leadership to translate business strategy into a technical roadmap. Build and scale AI agentic systems involving model APIs, prompt orchestration, tool-calling, evaluation, and data pipelines.

Own technical direction and architecture for major backend systems and product features. Build end-to-end distributed services, data pipelines, and LLM-powered agent workflows involving tool calling, retrieval, orchestration, evaluation, and safety guardrails. Lead design and code reviews, establish testing and observability standards, mentor engineers, and collaborate with product, sales, customer success, and leadership to ship reliable production solutions.

Own backend product development from scoping through production. Build LLM-powered agent workflows using tool calling, prompt orchestration, retrieval, and safety guardrails. Develop reliable ingestion streams, ETL pipelines, data architectures, distributed services, and cloud infrastructure on GCP. Collaborate with Product and senior engineers to shape 0-to-1 solutions, optimize systems, and maintain correctness, cost efficiency, and operational reliability.

The Director of Customer Education will create and manage educational resources, including videos and certifications, for restaurant operators using Loop's software. This role involves both strategic leadership and hands-on content creation, aiming to improve customer onboarding and engagement through a robust education program.

The Manager, Strategy & Operations will orchestrate enterprise B2B deals, oversee late-stage sales, coordinate internal resources, and use data to drive closures.

Lead and build Loop's product marketing function end-to-end: define positioning, messaging, launches, content, sales enablement, and competitive intelligence. Operate AI-first, verify claims with engineering, turn customer outcomes into case studies, and partner with product, sales, and founders to create category-defining narratives while executing the first launches personally.

This role involves owning customer value metrics, building playbooks for sales and support, and collaborating with various teams to ensure optimal outcomes for Loop's customers.

The role involves ownership of sales metrics, collaboration across teams, and developing strategies to enhance customer onboarding and conversions.

The associate will manage product and customer value metrics, build playbooks, and collaborate with teams to enhance product delivery.

As a Product Operations Strategist, you'll own product metrics, collaborate cross-functionally, and drive value through product and process ownership.

As a Staff Strategist, you will oversee product and customer strategy, focusing on maximizing customer value and collaboration across functions while leading high-performance teams.

Post-sale ownership role managing a portfolio of multi-unit restaurant and franchise accounts. Run onboarding and configuration, reconcile financials, build recurring business reviews, quantify savings, monitor account health, resolve escalations, drive renewals and upsells, and translate customer feedback into product priorities.

Lead vision, roadmap, discovery, and execution for Loop's agentic products (starting with agentic BI). Own adoption, retention, expansion, and revenue; run discovery, prioritize ruthlessly, drive UX and engineering, prototype with AI coding agents, and collaborate with leadership and customers to scale agent-driven software.

Lead end-to-end enterprise sales for large multi-location restaurant brands: build executive relationships, run consultative discovery, create business cases, close complex six-figure deals, manage procurement/legal, and scale accounts while shaping commercial playbooks and product direction.

The role involves owning content strategy for customer outreach, collaborating with various teams to enhance storytelling, managing metrics, and supporting successful customer engagement through value-driven communication.

The Principal Software Engineer will define architectural strategy, solve complex technical challenges, mentor teams, and guide future platform development at Loop AI.

As a Frontend Engineer, you will design backend and frontend architectures, ensure application responsiveness, address customer pain points, and collaborate to enhance the platform's success.

As a Principal Strategist at Loop, you will oversee Product and Customer Strategy & Operations, ensuring value delivery while managing metrics for customer success and collaborating across teams.

Lead system architecture development and manage cross-functional relationships. Gather requirements and leverage AI in restaurant technology solutions.

Source and recruit commercial sales talent (SDRs, BDRs, AEs, Sales Managers, Revenue Leaders). Run fast interview processes, build passive candidate relationships, partner with hiring managers on hiring bars, keep pipelines and forecasts accurate, and continuously improve time-to-fill and quality-of-hire. Assess sales capability using quota attainment, pipeline metrics, ACV, cycle length, win rates, forecasting, territory performance and sales methodologies.