Jobs at Loop AI - Delivery Intelligence Platform

The Billing Operations Associate will handle invoicing, collections, accounts receivable, and maintain billing records, ensuring accuracy across customer transactions.

The Director of Customer Education will create and manage educational resources, including videos and certifications, for restaurant operators using Loop's software. This role involves both strategic leadership and hands-on content creation, aiming to improve customer onboarding and engagement through a robust education program.

Define Loop's video design language, build an AI-leveraged production pipeline, translate product/context into scripts/storyboards and finished videos, create reusable templates and clip libraries for scalable customer-specific video generation, and deliver 15–20 on-brand 60–90s explainers quickly while maintaining a high quality bar.

The Manager, Strategy & Operations will orchestrate enterprise B2B deals, oversee late-stage sales, coordinate internal resources, and use data to drive closures.

This role involves owning customer value metrics, building playbooks for sales and support, and collaborating with various teams to ensure optimal outcomes for Loop's customers.

The role involves ownership of sales metrics, collaboration across teams, and developing strategies to enhance customer onboarding and conversions.

The associate will manage product and customer value metrics, build playbooks, and collaborate with teams to enhance product delivery.

As a Product Operations Strategist, you'll own product metrics, collaborate cross-functionally, and drive value through product and process ownership.

As a Staff Strategist, you will oversee product and customer strategy, focusing on maximizing customer value and collaboration across functions while leading high-performance teams.

Lead and build Loop's product marketing function end-to-end: define positioning, messaging, launches, content, sales enablement, and competitive intelligence. Operate AI-first, verify claims with engineering, turn customer outcomes into case studies, and partner with product, sales, and founders to create category-defining narratives while executing the first launches personally.

Lead end-to-end enterprise sales for large multi-location restaurant brands: build executive relationships, run consultative discovery, create business cases, close complex six-figure deals, manage procurement/legal, and scale accounts while shaping commercial playbooks and product direction.

Design and implement scalable backend architectures, drive system improvements, provide technical mentorship to junior engineers, and ensure solutions meet customer needs.

As a Principal Strategist at Loop, you will oversee Product and Customer Strategy & Operations, ensuring value delivery while managing metrics for customer success and collaborating across teams.

As a Frontend Engineer, you will design backend and frontend architectures, ensure application responsiveness, address customer pain points, and collaborate to enhance the platform's success.

Design backend system architecture, interact with customers to resolve pain points, and write maintainable code. Requires 8+ years experience.

The Principal Software Engineer will define architectural strategy, solve complex technical challenges, mentor teams, and guide future platform development at Loop AI.

Lead system architecture development and manage cross-functional relationships. Gather requirements and leverage AI in restaurant technology solutions.

The role involves owning content strategy for customer outreach, collaborating with various teams to enhance storytelling, managing metrics, and supporting successful customer engagement through value-driven communication.

The role involves driving product adoption and revenue growth, shaping product strategy, defining the product roadmap, and collaborating with engineering and customers.

Drive product strategy and adoption for Loop, focusing on metrics, customer engagement, and collaboration with engineering to deliver features.