Jobs at Loop AI - Delivery Intelligence Platform

The role involves owning content strategy for customer outreach, collaborating with various teams to enhance storytelling, managing metrics, and supporting successful customer engagement through value-driven communication.

Design and implement scalable backend architectures, drive system improvements, provide technical mentorship to junior engineers, and ensure solutions meet customer needs.

The Principal Software Engineer will define architectural strategy, solve complex technical challenges, mentor teams, and guide future platform development at Loop AI.

As a Frontend Engineer, you will design backend and frontend architectures, ensure application responsiveness, address customer pain points, and collaborate to enhance the platform's success.

Design backend system architecture, interact with customers to resolve pain points, and write maintainable code. Requires 8+ years experience.

As a Principal Strategist at Loop, you will oversee Product and Customer Strategy & Operations, ensuring value delivery while managing metrics for customer success and collaborating across teams.

Lead system architecture development and manage cross-functional relationships. Gather requirements and leverage AI in restaurant technology solutions.

Source and recruit commercial sales talent (SDRs, BDRs, AEs, Sales Managers, Revenue Leaders). Run fast interview processes, build passive candidate relationships, partner with hiring managers on hiring bars, keep pipelines and forecasts accurate, and continuously improve time-to-fill and quality-of-hire. Assess sales capability using quota attainment, pipeline metrics, ACV, cycle length, win rates, forecasting, territory performance and sales methodologies.

Build and own Loop's financial operating system: lead FP&A, budgeting, forecasting, cash and capital management, board and investor finance, commercial finance, accounting oversight, and hire and scale the finance team while partnering closely with founders and cross-functional leaders.

Lead and scale Loop's sales organization across SMB, Mid-Market, and Enterprise. Build predictable revenue through pipeline management, forecasting, hiring, coaching, and sales playbooks. Own territory planning, quota design, CRM excellence, and cross-functional partnership with Marketing, Customer Success, Product, and Finance. Personally close strategic deals and develop future sales leaders while operating AI-first to improve sales productivity and forecasting.

Lead customer onboarding and implementations for restaurant software: manage integrations (POS, APIs), configure accounts, train users, troubleshoot with Engineering, monitor adoption, and maintain CRM records to ensure timely launches and strong customer outcomes.

The Sales Development Representative will drive lead generation through cold-calling and email outreach, qualifying potential customers, and collaborating with sales and marketing teams to nurture leads.

The Mid Market Account Executive will drive new customer acquisition and expand revenue in existing accounts, utilizing B2B sales strategies and CRM tools to manage sales activities and forecasts.

The role involves designing backend system architecture, engaging with customers to resolve pain points, and optimizing backend service performance. Requires experience with Python and relevant backend technologies.

The Partnerships Leader will identify strategic partnerships in the restaurant industry, manage partner relationships, and drive revenue growth while working closely with key stakeholders and the Implementation Manager.

Lead and build Loop's product marketing function from scratch: define positioning, messaging, launches, sales enablement, content, and competitive intelligence. Use AI and analytics (Claude, PostHog) to iterate messaging, verify product claims with engineering, and drive market category creation while partnering with product, sales, and founders.

Lead full-stack development and architecture across frontend, backend, and AI systems. Build scalable services, integrate models and data pipelines, collaborate with product/design, mentor engineers, and deliver high-impact features from design through production.

The Director of Customer Education will create and manage educational resources, including videos and certifications, for restaurant operators using Loop's software. This role involves both strategic leadership and hands-on content creation, aiming to improve customer onboarding and engagement through a robust education program.

The Manager, Strategy & Operations will orchestrate enterprise B2B deals, oversee late-stage sales, coordinate internal resources, and use data to drive closures.

This role involves owning customer value metrics, building playbooks for sales and support, and collaborating with various teams to ensure optimal outcomes for Loop's customers.