Lessen LLC
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Cloud • Real Estate • Software • PropTech
Manages strategic client accounts for property services, identifying growth and upsell opportunities, leading retention efforts, coordinating internal teams, monitoring client KPIs, resolving concerns, and ensuring projects meet client expectations and budgets. Builds relationships with property owners and stakeholders while developing tailored growth strategies and documenting account performance.
Cloud • Real Estate • Software • PropTech
Supports vendor relationships by coordinating service scheduling, handling customer and vendor inquiries, resolving issues, sourcing providers, maintaining accurate database records, and ensuring contract and scope-of-work compliance. The role also educates clients, provides market feedback, manages service confirmations, contributes to process improvements, and recommends procedural changes while maintaining confidentiality and positive team relationships.
Cloud • Real Estate • Software • PropTech
Provides customer service and client relations support while managing service requests, scheduling, affiliate communication, and complex work orders. Coaches and trains entry-level customer service representatives through job shadowing and on-the-job guidance, identifies performance improvements, reports training progress, and serves as a subject matter expert. Maintains accurate confidential data, supports shift handoffs, and contributes to team efficiency and positive workplace culture.
