Jobs at Lanes Group

Serve as the main point of contact for Yorkshire Water customers, keeping them informed about wastewater network works. Handle enquiries, complaints, and updates, maintain customer records in management systems, work with planners and customer excellence partners, perform administrative tasks, and help improve the customer journey while meeting service level targets.

Administer streetworks permits and notices under TMA 2004 and NRSWA 1991. Coordinate and schedule streetworks, operate the Street Works Register, book jobs in the Big Change system, enter data, handle queries, and provide general administrative support to the Streetworks and Scheduling teams.

Provide traffic management for planned schemes on a Thames Water contract, operate traffic control methods (Give & Take, Stop/Go, portable signals, lane/road closures), complete risk assessments and method statements, perform daily vehicle checks, assist public safely, work standby rota including nights/weekends, and follow health and safety procedures with progression opportunities to supervisory roles.

Assist engineers with drainage system surveys, operate high-pressure jetting and support CCTV inspections, remove waste, perform equipment checks, help with emergency responses, and learn to complete job documentation and RAMS under supervision.

Operate van-mounted high-pressure jetting equipment from a local depot to clear blockages, perform maintenance cleaning, and respond to emergency call-outs across commercial, residential, and specialist sites. Work outdoors, follow health and safety procedures, provide polite customer service, and participate in shift patterns including early starts, weekends and out-of-hours rota. Training provided.

Manage end-to-end recruitment across the business including high-volume sourcing, interviewing, pre-screening, liaising with hiring managers and external organisations, apprenticeship programme management, MI reporting (Excel), career events, and supporting HR/learning administration and recruitment-related projects.

Operate a company vehicle to deliver, install, maintain and remove Chapter 8 traffic management equipment and reinstatement materials across the Leicester region. Maintain site safety, upload site records/photos via company apps, perform vehicle checks, assist public around work areas, and follow health, safety and quality procedures while supporting operational teams.

Provide specialist employee relations advice and end-to-end case management, advising on disciplinary, grievance, capability, absence, family leave and flexible working, conducting investigations and hearings, coaching managers, ensuring legal compliance and accurate records, and identifying policy improvements.

Manage day-to-day depot operations including staff supervision, scheduling, timesheets and training; oversee fleet, equipment, stock audits and tool calibration; enforce health and safety through audits, inductions and compliance; participate in on-call rota and ensure resources are used efficiently to deliver safe, timely service.

Operate HGV Class 2 vehicles in two-person teams to travel regional sites, perform high-pressure jetting and drainage maintenance, run diagnostics and repairs, record job reports, maintain vehicle stock and safety procedures, use VISTEC and Salesforce, and participate in on-call rota while delivering strong customer service.

Plan and coordinate daily work for jetting teams, optimising routes and schedules. Maintain accurate records in works management systems, communicate with internal and external customers, escalate issues, report safety concerns, and provide excellent customer service while supporting continuous improvement.

Plan and coordinate regional field work for wastewater engineers: prioritise high‑risk and complex jobs, manage customer incidents (flooding/pollution), ensure permit and quality compliance, allocate crews and in‑day scheduling, use planning technology, collaborate with stakeholders, mentor junior staff, and follow health & safety and company procedures.

Lead regional operations for wastewater services, manage and develop field managers and support staff, improve processes and performance, oversee supply chain, handle complaints, ensure H&S compliance, and liaise with stakeholders to meet service and productivity targets.

Work in two-person teams to repair and maintain wastewater drainage systems across Sussex using patch liners and Picote equipment. Survey pipes, produce reports, record jobs on specialist kit, deliver customer service, follow health & safety procedures, replenish vehicle stock, liaise with clients, and participate in flexible hours and on-call rota. Full training and PPE provided.

Operate HGV Class 2 vehicles in two-person teams to diagnose, clean and maintain drainage systems using high-pressure jetting and vacuum tankers. Record job reports, run diagnostics and minor repairs, follow health and safety procedures, liaise with clients, and support colleagues while on a flexible hours/on-call rota.

Operate HGV Class 2 vehicles in two-person teams to diagnose, clean, maintain and repair drainage systems using high-pressure jetting and vacuum tankers. Record jobs in specialist platforms, follow health and safety and manual handling procedures, support colleagues, and participate in on-call rota and flexible hours.

Operate HGV Class 2 in two-person teams to clean, clear and maintain drainage systems using high-pressure jetting and vacuum tankers. Perform diagnostics and repairs, record jobs in VISTEC and Salesforce, follow health and safety procedures, carry out risk assessments, provide customer service, and participate in an on-call rota.

Lead regional operations for the treatment and logistics division, driving strategic initiatives, P&L responsibility, performance improvement, compliance, safety, workforce planning, supplier relationships, and continuous improvement to meet contractual KPIs and deliver excellent customer experience.

Work as part of a two-person crew visiting residential sites to CCTV-survey drainage networks using specialist equipment, assess pipe conditions, produce high-quality reports, update VISTEC job notes and photos, troubleshoot issues, liaise with technical specialists, ensure safe site setup and maintain H&S and customer service standards. Flexible hours, weekends and on-call rota required.

Schedule and optimise preventive, planned and remedial maintenance work orders to meet SLAs, improve productivity and travel routes, support operations manager and engineers, maintain HSE and performance standards, coordinate resources and attend meetings. Shift-based role covering a rotating 7-week rota.