Jobs at Kody

Manage client relationships, resolve escalated issues, support onboarding and training, identify upselling opportunities, analyze feedback and performance metrics, and improve account-management workflows. The role partners with Product and Technology teams, provides market insights, and helps ensure secure, compliant, and efficient client service for fintech customers.

Senior Site Reliability Engineer responsible for reliability, availability, scalability, and operational excellence across global payment platforms. The role leads incident response, production operations, database high availability and disaster recovery, SLO and observability programs, AWS cost optimization, infrastructure automation, security compliance, and reliability improvements. It also requires mentoring engineers and coordinating cross-functional responses in a distributed, PCI-DSS-regulated environment.

Lead reliability, availability, scalability, and operational excellence for a global payment platform. Own incident response, on-call operations, observability, SLOs, database high availability, disaster recovery, AWS cost optimization, infrastructure automation, security, and compliance. Diagnose complex production issues across Kubernetes, databases, Kafka, and cloud infrastructure. Mentor engineers, reduce operational toil, improve resilience, and coordinate critical incident response across global teams.

Analyze revenue and GTM data across the sales funnel, monitor SaaS and fintech metrics, build BI dashboards, support forecasting and pipeline analysis, and maintain reliable datasets across CRM and internal systems. The role partners with Commercial, Revenue Operations, and Product teams to deliver actionable insights, improve reporting automation, and support leadership decision-making.

Optimize end-to-end revenue processes, maintain CRM and GTM systems, produce revenue analytics and forecasts, support territory/quota management, automate workflows, and train/troubleshoot for sales teams to improve pipeline health and productivity.

Drive product compliance and regulatory readiness across Hong Kong, the UK, and international markets. Research financial regulations, card scheme rules, FX, and B2B lending requirements; conduct pre-launch compliance reviews; and manage daily commercial contract reviews, including NDAs and merchant onboarding terms. Maintain compliance policies, customer terms, and operational procedures while partnering with product, technology, and operations teams.

Owns B2B demand generation and brand marketing across positioning, communications, digital campaigns, events, executive engagement, account-based marketing, and regional programs. The role partners with Product, Sales, and Account Management to align marketing with commercial priorities, generate qualified pipeline, and measure campaign performance. It requires strategic leadership, hands-on execution, strong project management, and experience marketing to institutional audiences in fintech, payments, SaaS, financial services, or related sectors.

Generate outbound leads through cold calling, LinkedIn networking, and tailored email campaigns. Qualify prospects, engage decision-makers, schedule discovery calls and demos, and provide thorough handoffs to account and sales managers. Maintain accurate CRM records, track pipeline activity, gather market feedback, and collaborate with Marketing and Product teams to improve messaging and target accounts.

Drive market expansion in the UK by developing sales strategies, building merchant relationships, and achieving revenue targets. The role focuses on consultative B2B solution sales to hospitality, food and beverage, and retail businesses. Responsibilities include translating POS, operational software, and workflow automation capabilities into business value, negotiating with clients, and leveraging industry networks to generate growth in a fast-paced startup environment.

Lead the design and execution of Kody’s global operations infrastructure across Europe, APAC, and the US. Build automated CRM and workflow systems, establish a 24/7 follow-the-sun operating model, optimize client onboarding and lifecycle processes, define global KPIs, oversee regulatory and risk frameworks, and lead cross-functional, multi-region operations teams. The role partners with Sales, Account Management, Customer Success, Product, Technology, and Compliance to support scalable international growth.

Lead Kody’s APAC commercial growth by building and managing enterprise sales teams, closing complex payment deals, developing ISO, ISV, and referral partnerships, and driving merchant acquisition. Establish revenue quotas and performance metrics, execute market-entry strategies, coordinate with Product, Operations, and Compliance, and monitor market, regulatory, and competitive trends to optimize pricing and product direction.

Lead the full product lifecycle for payment, finance, and loyalty product streams. Define vision, priorities, and product details; collaborate with engineering, customer success, commercial teams, and enterprise clients; manage supplier contracts and pricing; ensure regulatory compliance; and use data to guide improvements and maximize commercial impact.

Own the full product lifecycle for payment, finance, and loyalty product streams, from ideation through launch. Partner with engineering, customer success, commercial teams, and enterprise clients to define priorities, deliver improvements, and drive commercial impact. Manage product details, supplier contracts, pricing agreements, compliance requirements, stakeholder alignment, and data-driven performance optimization in a fast-changing environment.

Lead end-to-end merchant onboarding, including discovery, technical scoping, API integration, payment terminal deployment, testing, configuration, troubleshooting, and go-live. Design scalable integrations between Kody’s payment platform and client PMS/POS systems, serve as the primary technical contact, collaborate with Sales, Product, and Engineering, and improve implementation workflows and documentation.

Own the full product lifecycle across payments, finance, and loyalty product streams, from ideation through launch. Collaborate with engineering, customer success, commercial teams, suppliers, and enterprise clients to define priorities, improve products, and drive commercial impact. Manage contracts, pricing, compliance, stakeholder alignment, and data-driven decisions in a fast-paced environment requiring independent judgment and strong technical understanding.

Manage customer inquiries, onboarding, technical implementation support, training, documentation, compliance, and operational workflows. Analyze customer feedback, improve processes, collaborate across teams, and build strong client relationships to increase satisfaction, loyalty, and growth. The role requires effective communication, problem-solving, organization, CRM proficiency, and collaboration across time zones and cultures.

Lead Kody’s APAC commercial growth by building and scaling enterprise sales teams, closing complex payment deals, developing ISO, ISV, and referral partnerships, and driving merchant acquisition. Set revenue quotas and performance metrics, execute market-entry strategies, collaborate with Product, Operations, and Compliance, and monitor APAC market, regulatory, and competitive trends. The role requires hands-on enterprise selling, strategic alliance development, and leadership across high-growth payment markets.

Lead and scale the engineering organization, set technical vision, drive architecture and execution, and foster engineering culture. Collaborate with Product, Design, and Operations to deliver secure, scalable platforms using modern practices (CI/CD, DevOps, observability) while supporting hiring, onboarding, mentorship, and compliance.

Drive Kody's market entry in Singapore by developing sales strategies, building merchant relationships in hospitality/retail, managing end-to-end sales from prospecting to contract close, collaborating with product and operations for onboarding, and representing the company at local events.

Manage enterprise B2B accounts in fintech: build executive relationships, resolve complex issues, support onboarding and training, drive upsell/cross-sell, gather client feedback, and report performance metrics.