About Kody
Kody is growing rapidly across Europe, APAC, and the US. As we scale globally, operational excellence is key to delivering on our product promise, maintaining regulatory rigour, and driving hyper-growth. We are seeking a visionary and execution-driven VP of Global Operations to build our global operational engine from 0 to 1, automate our core processes, and lead our cross-regional teams.
Role Overview
In this high-impact executive role, you will be responsible for designing and deploying a centralized, automated global operations framework from the ground up. You will bridge our presence across Europe, APAC, and the US, establishing a 24/7 follow-the-sun operational model. A core priority will be architecting automated CRM tracking and data-driven systems that streamline client lifecycles, optimize internal workflows, and power scalable international expansion.
Key Responsibilities
1. Global Operational Infrastructure & Automation
- Build System: Design, build, and scale a centralized global operations architecture from scratch to support rapid expansion across Europe, APAC, and the US.
- Systems & CRM Automation: Spearhead the implementation and end-to-end automation of global operational tools, centralized CRM systems, and tracking mechanisms to ensure real-time visibility, data accuracy, and seamless workflows across all markets.
- 24/7 Timezone Operations: Establish and oversee a scalable "follow-the-sun" operational model, ensuring 24/7 continuity in service delivery, onboarding, and client support across multiple time zones.
2. Strategic Operations & Lifecycle Management
- Customer Lifecycle & Onboarding: Own and optimize the complete client onboarding journey and lifecycle operations, reducing time-to-value and driving retention.
- Commercial & Growth Enablement: Partner closely with Sales, Account Management, and Customer Success teams to provide the tools, metrics, and automated process support needed to drive global revenue growth.
- Data-Driven Insights: Establish global KPIs, performance metrics, and operational analytics to champion data-led decision-making across all operational touchpoints.
3. Cross-Functional Leadership & Compliance
- Cross-Functional Force Multiplier: Align Product, Technology, Compliance, and Customer-facing teams to resolve bottlenecks and ensure flawless global execution.
- Regulatory Oversight: Oversee multi-jurisdictional compliance and risk frameworks across the UK, EU, APAC, and US, balancing operational speed with regulatory security.
- Team Building & Escalations: Build, mentor, and lead high-performing, multi-region operational teams while acting as the ultimate escalation point for complex global operational challenges.
Requirements
What We’re Looking For
- 7+ years in senior operations leadership roles (VP/Director level) within high-growth fintech, SaaS, or tech-enabled services.
- Proven 0-1 Track Record: Demonstrated experience building international operations, workflows, and infrastructure from the ground up.
- Tech & Automation Mastery: Deep, hands-on experience implementing global CRM systems, automated tracking tools, and operational tech stacks.
- Multi-Region & 24/7 Expertise: Strong familiarity managing multi-jurisdictional operations spanning Europe, APAC, and the US under a 24/7 operational model.
- Data-Led & Systems Mindset: Exceptionally structured, logical, and analytical—able to translate high-level strategy into automated, scalable daily operations.
- Agility: Comfortable toggling between high-level strategic planning and hands-on execution in a fast-paced environment.
Benefits
What We Offer
- Competitive Compensation: An attractive salary and comprehensive rewards package that reflects your experience and high-impact contribution.
- Dynamic Work Environment: A fast-paced, innovative culture where fresh ideas are embraced and every day brings new, exciting challenges.
- Accelerated Career Growth: Unrivaled opportunities to scale a global business from 0 to 1, take ownership, and fast-track your executive trajectory.
- Collaborative & Inclusive Culture: Work alongside a passionate, supportive, and cross-functional global team that wins together.
Skills Required
- 7+ years in senior operations leadership roles at the VP or Director level
- Experience in high-growth fintech, SaaS, or tech-enabled services
- Proven experience building international operations, workflows, and infrastructure from the ground up
- Hands-on experience implementing global CRM systems, automated tracking tools, and operational technology stacks
- Experience managing multi-jurisdictional operations across Europe, APAC, and the US
- Experience operating under a 24/7 follow-the-sun model
- Strong data-driven, analytical, structured, and systems-oriented approach
- Ability to translate high-level strategy into automated, scalable daily operations
- Ability to balance strategic planning with hands-on execution in a fast-paced environment
What We Do
Kody is on a mission to make in-person payment acceptance easy. Today, paying in person presents common problems for businesses, such as high costs, long queues, and limited choice of payment methods. Kody fully integrates the payment ecosystem. This way, businesses can offer customers more control over their payment choices to make transactions quicker and simpler. Founded by a small group of final-year high school students and launched in July 2022, 24-year-old founder Yoyo Chang (CEO) studied at the University of Cambridge & York whilst raising US$10M. Today, Kody's platform is growing to connect millions of end-users with venues all over the world.
