Teams at Kody

Manage client relationships, resolve escalated issues, support onboarding and training, identify upselling opportunities, analyze feedback and performance metrics, and improve account-management workflows. The role partners with Product and Technology teams, provides market insights, and helps ensure secure, compliant, and efficient client service for fintech customers.

Senior Site Reliability Engineer responsible for reliability, availability, scalability, and operational excellence across global payment platforms. The role leads incident response, production operations, database high availability and disaster recovery, SLO and observability programs, AWS cost optimization, infrastructure automation, security compliance, and reliability improvements. It also requires mentoring engineers and coordinating cross-functional responses in a distributed, PCI-DSS-regulated environment.

Lead reliability, availability, scalability, and operational excellence for a global payment platform. Own incident response, on-call operations, observability, SLOs, database high availability, disaster recovery, AWS cost optimization, infrastructure automation, security, and compliance. Diagnose complex production issues across Kubernetes, databases, Kafka, and cloud infrastructure. Mentor engineers, reduce operational toil, improve resilience, and coordinate critical incident response across global teams.