The Role
Lead end-to-end merchant onboarding, including discovery, technical scoping, API integration, payment terminal deployment, testing, configuration, troubleshooting, and go-live. Design scalable integrations between Kody’s payment platform and client PMS/POS systems, serve as the primary technical contact, collaborate with Sales, Product, and Engineering, and improve implementation workflows and documentation.
Summary Generated by Built In
About the Role
RequirementsWhat We’re Looking For
Benefits
- As an Implementation Engineer at Kody, you will play a critical role in bridging cutting-edge payment solutions with real-world merchant operations. You will empower our hospitality and retail clients to deploy, integrate, and scale Kody’s next-generation payment systems.
- In this role, you are both a technical practitioner and a trusted advisor. You will take full ownership of merchant onboarding, translating complex operational requirements into reliable, scalable integration architecture. This position is ideal for engineers, technical consultants, or tech-support professionals who thrive in a fast-paced environment and want to combine hands-on technical problem-solving with high-impact client engagement.
- Drive End-to-End Onboarding: Lead merchant implementation projects from discovery and technical scoping through API integration, terminal deployment, and final go-live.
- Architect Integration Solutions: Help merchants design and build scalable API-based payment integrations, ensuring seamless connectivity between Kody’s payment stack and client PMS/POS systems.
- Serve as a Technical Consultant: Act as the primary technical contact during rollout, guiding client development teams through system testing, hardware configuration, and operational troubleshooting.
- Cross-Functional Collaboration: Partner closely with Sales, Product, and Core Engineering teams to advocate for merchant needs, optimize rollout timelines, and resolve technical blockers.
- Improve Delivery Standards: Standardize implementation workflows, refine integration documentation, and turn recurring merchant feedback into product enhancement recommendations.
RequirementsWhat We’re Looking For
- Experience: 3+ years of relevant experience in technical implementation, API integration, technical consulting, or tech support roles.
- Problem-Solving Ability: Proven track record of troubleshooting complex software, network, or hardware integration issues systematically.
- Client-Facing Aptitude: Strong communication skills with the ability to explain technical integration workflows to both technical developers and non-technical stakeholders (e.g., hotel managers, finance leads).
- Adaptability & Autonomy: High self-drive, strong project management skills, and an eager-to-learn mindset in a fast-growing FinTech ecosystem.
- Language Skills: Professional proficiency in English. Cantonese would be a bonus.
Benefits
- Lead a dynamic and innovative team in a rapidly growing company globally
- Competitive salary and benefits package.
- Opportunities for career growth in leadership and strategy.
- Collaborative, inclusive environment where your contributions are recognised and valued.
Skills Required
- 3+ years of experience in technical implementation, API integration, technical consulting, or technical support
- Experience troubleshooting complex software, network, or hardware integration issues
- Strong communication skills with technical and non-technical stakeholders
- Strong project management skills
- Professional proficiency in English
- Cantonese proficiency
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Kody is on a mission to make in-person payment acceptance easy. Today, paying in person presents common problems for businesses, such as high costs, long queues, and limited choice of payment methods. Kody fully integrates the payment ecosystem. This way, businesses can offer customers more control over their payment choices to make transactions quicker and simpler. Founded by a small group of final-year high school students and launched in July 2022, 24-year-old founder Yoyo Chang (CEO) studied at the University of Cambridge & York whilst raising US$10M. Today, Kody's platform is growing to connect millions of end-users with venues all over the world.
