Jobs at KeyBank

Manage pre- and post-closing services for complex commercial loans, including reviewing loan and legal documentation, coordinating execution and funding, resolving risk issues, monitoring approval conditions, and conducting lien, UCC, insurance, and entity reviews. The role coordinates with business lines, legal counsel, clients, and third parties while ensuring compliance, accurate documentation, timely closings, and high-quality service.

Processes incoming customer payment mail in a high-volume lockbox environment by opening, extracting, sorting, batching, and preparing documents for imaging. Keys payment and remittance data for exceptions, researches discrepancies, verifies accuracy, meets production and quality standards, and follows financial data security and confidentiality procedures. The role requires repetitive mail handling, data entry, attention to detail, and adherence to established workflows.

Provides branch-based financial services, processes cash and account transactions, resolves client servicing issues, and identifies opportunities to recommend banking products and financial wellness solutions. Builds and deepens client relationships through in-person conversations, proactive calling, referrals, and networking. Educates clients on digital banking tools, follows compliance and security procedures, balances cash drawers, collaborates with branch teammates, and may support multiple locations and Saturday operations.

Serves bank clients by processing financial transactions, resolving servicing issues, managing cash, and identifying opportunities to recommend financial products and wellness solutions. Builds and deepens client relationships through personalized conversations, proactive calling, referrals, and digital banking education. Supports branch performance, follows compliance and security procedures, participates in team coordination, and may travel between branch locations.

Provides branch-based financial service transactions, cash handling, client support, and personalized financial wellness guidance. Builds and deepens client relationships through needs discovery, proactive calling, referrals, product education, and customized recommendations. Resolves complex servicing issues, supports digital banking adoption, maintains compliance and security standards, balances cash drawers, and collaborates with branch teammates to achieve service and sales goals.

Lead KeyBank's Commercial DACA program end-to-end: product strategy, onboarding, servicing, risk, profitability, and CX. Manage a DACA team, partner with tech and vendors, support sales, drive process improvements, reporting, and compliance while delivering product roadmaps and performance monitoring.

Leads end-to-end Commercial Card modification projects, coordinating clients, sales, vendors, FinTech partners, and internal teams. Manages project scope, configuration, training, adoption, stakeholder expectations, risks, timelines, and service-level commitments. The role requires expertise in financial services and Commercial Card products, client escalation management, process improvement, analytical problem-solving, and strong communication. It also supports business resiliency and compliance with risk policies while managing multiple implementations in parallel.

Summer internship supporting Key Technology & Services operations through business analysis, process improvement, reporting, and project support. Interns work on operational projects, learn tooling (Excel, Tableau, ServiceNow, etc.), receive mentoring, and may be considered for a post-graduation rotational analyst program.

Coordinate and govern payment network releases, pricing changes, and production control processes. Manage release planning, testing (UAT/regression), pricing validation, GRC compliance, vendor/dependency tracking, rollback/contingency planning, and post-implementation issue resolution. Maintain audit-ready documentation and operational metrics for release quality and controls.

10.5-week summer internship within Key Technology & Services providing hands-on project work across application support, cloud, data, security, automation and operations teams. Interns receive mentorship, training (technical and soft skills), exposure to tools and executives, and potential consideration for a post-graduation rotational analyst role based on performance.

10.5-week summer internship in KeyBank's Enterprise Security Services. Interns support fraud, physical security, security portfolio, or business management teams performing data analysis, project and process support, security education, and reporting. Training includes security tools and business software, with mentorship and potential post-graduation rotational placement consideration.

10-week summer internship working on data analytics, reporting, business analysis, process and continuous improvement, and project management projects. Includes mentoring, training, and exposure to analytics tools and enterprise technology teams.

10.5-week cybersecurity internship providing hands-on experience with information security teams. Interns support detection, analysis, and operational projects, use security and analytics tools, analyze transaction data for suspicious activity, receive mentoring and training, and may be considered for a post-graduate rotational analyst program.

Ten-week finance internship evaluating and monitoring income-producing properties securing serviced loans. Responsibilities include analyzing operating statements and rent rolls, identifying financial or leasing issues, corresponding with borrowers for documentation, assisting with watch list commentary, and reviewing annual property inspections. Interns also complete loan servicing and asset management coursework, a stretch project, networking, and on-the-job training.

Provides retail banking transaction support and client service while identifying financial wellness needs, recommending suitable products, and deepening client relationships. Processes cash and financial transactions accurately, resolves servicing issues, supports sales and referral goals, educates clients on digital banking tools, maintains compliance and security procedures, and collaborates with branch teammates. The role may require Saturday work and driving between branch locations.

Develops and manages strategic content across sales materials, product messaging, case studies, presentations, white papers, video scripts, and communications. Translates complex financial and technical topics into compelling narratives, aligns content with product and marketing initiatives, manages financial education content updates, supports research and workshops, and collaborates cross-functionally. The role also explores AI tools to accelerate content research, ideation, and scaling within a regulated financial-services environment.

The Sr. Cybersecurity Operational Risk Officer manages operational and technology risks, provides oversight, collaborates with teams, and enhances risk frameworks. They evaluate projects and compliance, conduct assessments, and maintain relationships with business leaders.

Review and decision complex identity verification alerts involving fraud and AML risk. Conduct investigations using internal and external sources, document evidence, identify suspicious activity trends, recommend risk mitigations, collaborate with Fraud and AML stakeholders, support identity verification projects, resolve complex issues, improve processes, and train new staff.

Executes monthly interest rate risk and balance sheet modeling within QRM, validates inputs, analyzes outputs, performs stress testing and backtesting, and supports Treasury strategy. The role partners with data and technology teams, improves processes through Python and SQL automation, maintains controls and documentation, and translates complex risk metrics into presentations and insights for Treasury leadership and governance committees.

Leads enterprise cybersecurity incident response, coordinating containment, escalation, stakeholder communications, documentation, and resolution tracking. Owns the incident response program, including playbooks, runbooks, governance, metrics, tabletop exercises, post-incident reviews, audit support, executive reporting, and continuous improvement. Partners with security, technology, business, legal, risk, compliance, communications, and third-party teams to strengthen threat-informed readiness and response capabilities. May provide after-hours support during significant incidents or exercises.