Jobs at Kaseya

Manage a portfolio of commercial Channel and SLED accounts, building relationships, developing account plans, driving retention, and identifying upsell and cross-sell opportunities. Monitor adoption, achieve revenue objectives, maintain accurate Salesforce pipelines and forecasts, and collaborate with Customer Success, Sales Engineering, Marketing, and other teams to deliver customer value.

Leads and coaches a team of Solution Specialists supporting account managers with cross-selling Kaseya products to existing customers. Responsibilities include hiring, quota and KPI management, pipeline forecasting, opportunity escalation, sales methodology development, product expertise, cross-functional collaboration, performance analysis, and revenue growth across IT management and security product lines.

Lead B2B SaaS customer marketing strategy focused on product adoption, renewals, retention, expansion revenue, and customer value. Manage lifecycle campaigns, webinars, nurture programs, segmentation, automation, reporting, and re-engagement initiatives. Partner with Sales, Customer Success, Product Marketing, and Marketing Operations to drive expansion pipeline and revenue influence. Lead and develop a customer marketing team while maintaining campaign governance, CRM data quality, attribution standards, and executive reporting.

Serve as the primary technical advisor for assigned SaaS customers, helping them adopt, optimize, and expand their use of IT management and cybersecurity solutions. Conduct technical account reviews, create success plans, resolve technical issues, deliver demonstrations and implementation guidance, recommend services and training, identify expansion opportunities, and provide product feedback. Collaborate with Customer Success, Product, Support, Professional Services, Operations, and Sales to align technical solutions with customer business outcomes.

Leads the development and scaling of Kaseya’s eCommerce engineering team while managing the migration from NetSuite to Salesforce B2B Commerce. Oversees platform ownership, architecture collaboration, ERP and API integrations, Agile/DevOps delivery, CX and UX direction, team strategy, and executive stakeholder engagement across distributed engineering resources.

Own Kaseya’s global supply chain and procurement strategy, including planning, sourcing, logistics, fulfillment, inventory, warehousing, vendor governance, and cost optimization. Build the Procurement function from the ground up, lead strategic negotiations, establish spend controls and risk frameworks, oversee ERP and procurement-system implementations, develop executive dashboards, and hire and lead a global organization. Partner with Finance, Operations, Product, IT, and Customer Success while reporting to the CFO.

Manage existing customer accounts by building relationships, identifying cross-sell and upsell opportunities, monitoring product adoption, addressing customer needs, and driving revenue growth. Educate customers on product features and best practices, support onboarding, create recurring sales forecasts, manage CRM records, and collaborate cross-functionally to improve customer outcomes and product adoption.

Manages and optimizes global compensation programs covering base, incentive, and equity compensation. Develops mathematical, statistical, regression, predictive, and workforce forecasting models; supports compensation planning, budgeting, pay equity, compliance, and job architecture. Configures Oracle HCM Workforce Compensation, builds Power BI decision-support tools, validates data, conducts UAT, and presents findings to HR, Finance, IT, Legal, and business stakeholders.

Build and lead a rapid voice-of-customer engine for Product and Go-To-Market teams. Conduct customer discovery and usability research, create panels and access channels, synthesize qualitative and quantitative insights, and translate findings into product priorities, positioning, segmentation, and strategic decisions. Develop scalable research frameworks, playbooks, tools, vendor relationships, and operating practices while influencing senior leaders and balancing research speed with rigor.

Build and own a rapid voice-of-customer engine that informs product discovery, roadmap prioritization, go-to-market strategy, segmentation, and senior business decisions. Conduct customer research, establish panels and access channels, synthesize qualitative and quantitative insights, manage research tools and vendors, and create scalable playbooks enabling Product and GTM teams to conduct rigorous research independently.

Build and lead a rapid voice-of-customer engine for Product and Go-To-Market teams. Conduct customer discovery and usability research, establish panels and access channels, synthesize qualitative and quantitative insights, and translate findings into product priorities, segmentation, positioning, and strategy. Create scalable research frameworks, playbooks, tools, and vendor relationships while influencing senior leaders and ensuring customer evidence informs roadmap and growth decisions.

Build and operate highly reliable, secure, multi-tenant backend platform services for Fleet. Responsibilities include event routing with Kafka and Temporal, identity and capability enforcement through Zitadel, secret management and KMS integrations, immutable audit logging with ClickHouse, GitOps deployment automation, MSP onboarding tooling, and secure vendor connector services. The role emphasizes encryption, authorization, observability, scalability, compliance, and operational correctness.

Own the reliability, scalability, security, and performance of large-scale Linux infrastructure supporting backup and disaster recovery services. Manage Kubernetes, infrastructure as code, CI/CD pipelines, monitoring, observability, incident response, and production troubleshooting. Automate operational tasks with Shell, Python, or Go; implement security controls; and collaborate with engineering and SRE teams to improve deployment processes and platform reliability.

Leads architecture and implementation of Java-based SaaS platforms, distributed systems, APIs, and event-driven services. Drives cross-team technical initiatives, cloud-native modernization, scalability, reliability, observability, security, and operational improvements. Establishes engineering standards, performs hands-on development and troubleshooting, partners with business and technical leaders, and mentors senior and staff engineers.

Lead the design, implementation, and operation of Java-based SaaS platforms, backend services, APIs, distributed systems, and event-driven applications. Own critical platform capabilities, lead cross-team technical initiatives, improve scalability, reliability, observability, security, and performance, and contribute to engineering standards. Partner with Product, Security, and Architecture teams while mentoring engineers and remaining hands-on with implementation, prototyping, reviews, and production troubleshooting.

Provide technical leadership for Java-based enterprise SaaS platforms, distributed systems, and cloud-native services. Lead architecture and technical strategy across teams, conduct architecture reviews, establish engineering standards, and deliver secure, scalable, highly available software. Collaborate with Engineering, Product, Security, and Architecture leaders on platform modernization, cloud transformation, microservices, event-driven systems, and AI-enabled production capabilities.

Own a revenue quota across an assigned customer portfolio by expanding existing accounts through upselling and cross-selling. Build relationships with key decision-makers, develop account plans, monitor adoption, maintain pipeline accuracy, forecast revenue, and exceed sales targets. Collaborate with Customer Success and internal teams to support retention and growth while using Salesforce for CRM management, reporting, and forecasting.

Design and build low-level Linux security infrastructure for sidecar architecture, including process isolation, sandboxing, namespace enforcement, transparent TCP proxying, credential protection, audit ledgers, workload identity, and secure startup sequencing. Evaluate gVisor, micro VMs, WASM, and Unix socket isolation approaches for multi-tenant automation workloads. Work close to the operating system across networking, memory management, process lifecycle, and privilege separation, using Go, Rust, or C/C++.

Manage a portfolio of commercial accounts, build stakeholder relationships, develop account plans, and identify retention, upsell, cross-sell, and expansion opportunities. Monitor customer adoption, achieve revenue objectives, maintain accurate Salesforce pipelines and forecasts, and collaborate with Customer Success, Sales Engineering, Marketing, and other teams to deliver customer value.

Build and operate backend platform services for workflow execution, identity, event routing, secrets management, authentication, authorization, and immutable auditing. Develop event-driven integrations with Kafka and Temporal, implement multi-tenant encryption and key management, own GitOps deployments and onboarding automation, secure third-party connectors, and maintain production reliability through monitoring, tracing, incident response, and root-cause remediation.