Jobs at Kaseya

Leads Kaseya’s global sales development organization, owning inbound and outbound pipeline generation, SDR strategy, talent development, operating models, performance metrics, and revenue impact. Partners with Sales, Marketing, Customer Success, Product Marketing, and Revenue Operations to improve demand conversion, forecasting, account-based prospecting, and funnel performance. Champions AI, automation, CRM, sales engagement, analytics, and revenue intelligence tools to increase productivity, pipeline quality, and predictable growth.

Serve as a cybersecurity solutions expert supporting pre-sales and post-sale activities. Conduct technical discovery, customized product demonstrations, security architecture design, compliance advisory, implementation guidance, and security optimization. Advise customers on email security, Microsoft 365 defense, SIEM/MDR, IAM, MFA, vulnerability management, and regulatory frameworks. Partner with sales and product teams to translate security requirements into business value and inform product enhancements.

Manage and expand existing customer accounts by identifying upsell and cross-sell opportunities, strengthening client relationships, driving product adoption, and exceeding revenue targets. Develop account strategies, conduct business reviews, monitor usage metrics, forecast sales, maintain CRM records in Salesforce, and collaborate with Customer Success and Sales teams to deliver strong customer outcomes.

Provides onsite technical support for hardware, software, networking, Microsoft 365, Intune, user accounts, and business applications. Resolves L1 and L2 service desk incidents, manages device setup and account operations, documents requests, coordinates with ISPs and telecom providers, escalates complex issues, follows up with users, and recommends process improvements. Requires onsite work five days weekly, with occasional after-hours and weekend support.

Owns product strategy, roadmap, prioritization, requirements, and delivery for Kaseya’s Professional Services Automation module serving MSPs. Partners with engineering, architecture, sales, marketing, customer success, executives, and customers to launch scalable SaaS products, drive adoption, analyze market opportunities, and improve product performance through KPIs and customer insights.

Build and manage scalable Azure infrastructure, CI/CD pipelines, and automation for a SaaS platform. Responsibilities include provisioning infrastructure with Terraform or Bicep, managing Azure services, implementing GitHub Actions pipelines, monitoring reliability, responding to incidents, improving security and secrets management, and partnering with development and QA teams to streamline releases.

Build and maintain large-scale automated testing frameworks, libraries, infrastructure, and test suites for enterprise SaaS applications, APIs, services, and distributed systems. Integrate automation into CI/CD pipelines, troubleshoot application and production issues, validate AI-generated code and tests, improve coverage and reliability, and collaborate with engineering, DevOps, product, and QA teams. The role requires independently delivering extensive automation coverage and supporting issue reproduction outside standard hours when needed.

Designs and maintains large-scale automated testing frameworks, libraries, infrastructure, and suites for enterprise SaaS applications, APIs, services, and distributed systems. Integrates testing into CI/CD pipelines, troubleshoots application and production issues, validates AI-generated code, improves test coverage and reliability, and collaborates with engineering, DevOps, product, and QA teams. The role requires extensive hands-on programming, cloud experience, independent automation ownership, and occasional after-hours incident support.

Designs and maintains large-scale automated testing frameworks, libraries, infrastructure, and test suites for enterprise SaaS applications, APIs, services, and distributed systems. Develops production-quality automation, integrates tests into CI/CD pipelines, troubleshoots application and production issues, and expands test coverage using AI-assisted development tools. Collaborates with engineering, DevOps, product, and QA teams to improve reliability, observability, maintainability, and automation efficiency.

Manage and expand existing B2B accounts by identifying upsell and cross-sell opportunities, building customer relationships, developing account strategies, monitoring adoption metrics, achieving revenue targets, and maintaining account activity in Salesforce. Collaborate with Customer Success and Sales teams to support customer satisfaction and successful solution implementation.

Manages and expands existing B2B customer accounts through upselling, cross-selling, relationship building, strategic sales planning, adoption monitoring, and quota attainment. The role develops account strategies, conducts business reviews, maintains Salesforce records, forecasts sales, and collaborates with Customer Success and Sales teams to drive customer value and revenue growth.

Manage and expand existing German-market accounts through upselling, cross-selling, relationship building, strategic account planning, adoption monitoring, and revenue growth. Develop account strategies, conduct business reviews, manage sales forecasts, exceed quotas, and maintain accurate CRM records in Salesforce. Collaborate with Customer Success and Sales teams to support customer satisfaction and successful solution expansion.

Manage and expand existing Italian-market accounts by identifying upsell and cross-sell opportunities across Kaseya’s IT management and cybersecurity solutions. Build relationships with MSPs, IT providers, resellers, and internal IT organizations; monitor adoption metrics; execute account strategies; meet revenue quotas; collaborate with Customer Success and Sales; and maintain accurate opportunities, forecasts, and customer interactions in Salesforce.

Manage and expand existing German-market accounts through upselling, cross-selling, relationship development, adoption monitoring, strategic sales execution, forecasting, and quota attainment. Use Salesforce to manage leads, opportunities, and account activity while collaborating with Customer Success and Sales teams to deliver strong customer outcomes and revenue growth.

Manage existing customer accounts through proactive communication, product education, onboarding support, adoption strategies, and cross-functional collaboration. Identify and execute cross-sell, upsell, and account expansion opportunities while monitoring usage metrics and addressing adoption barriers. Maintain sales forecasts, manage leads and opportunities in Salesforce, achieve sales targets, and build strong customer relationships in a fast-paced inside-sales environment.

Owns the design, documentation, governance, and continuous improvement of finance and corporate services processes, including record-to-report, tax, procure-to-pay, supply chain, hardware fulfillment, HR operations, and sales compensation. Facilitates cross-functional workshops, translates future-state processes into system requirements, partners with technical delivery teams, manages change and adoption, and defines performance metrics. The role also maintains capability models and shared process-boundary agreements.

Owns end-to-end commercial and customer lifecycle process design across product, marketing, sales, revenue operations, and customer success. Facilitates process mapping, capability decomposition, requirements definition, governance, change management, enablement, adoption, and performance measurement. Partners with business and technology leaders through system delivery and testing, with particular ownership of pricing, packaging, deal desk, discount governance, CPQ, new product introduction, SKU governance, onboarding, renewals, expansion, and churn processes.

Owns and evolves SQL Server infrastructure across production and non-production environments. Responsibilities include database administration, performance tuning, high availability, backup and disaster recovery, security, capacity planning, schema migrations, cloud database strategy, automation, and incident escalation. The role partners with application, security, cloud, and DevOps teams while supporting multi-tenant SaaS platforms and participating in on-call coverage.

Own the strategy, roadmap, and delivery of a unified Cyber Resilience platform across cloud, on-premises, and hybrid environments. Lead product convergence onto shared services, define technical capabilities, prioritize requirements, and partner with engineering, security, data, customers, and go-to-market teams. Drive migrations, launches, adoption, reliability, and measurable customer outcomes while making trade-offs across value, risk, resources, and technical dependencies.

Supports end-to-end sales order management, including order validation, documentation, backlog tracking, fulfillment coordination, and revenue booking. Collaborates with Sales, Finance, Legal, Logistics, and Revenue teams to resolve discrepancies and maintain accurate data. Analyzes processes, supports automation and system enhancements, participates in UAT, and provides operational reporting and process improvement recommendations.