Jobs at Kaseya

Lead a 24x7 remote NOC operations team to manage daily performance, SLA/SLO compliance, incident and case management, customer escalations, RCAs/CAPA, and continuous improvement. Drive quality-first and automation-first initiatives, partner cross-functionally to resolve issues, and use data and reporting to improve service quality, operational efficiency, and customer outcomes.

Design, develop, and maintain Power BI dashboards and automated reports. Gather requirements, build SQL queries/stored procedures, validate and transform data, create advanced Excel models, collaborate with stakeholders, optimize report performance, and troubleshoot data/reporting issues.

The Principal Software Engineer will lead Kaseya's Identity and API strategy, ensuring architectural integrity and collaboration across teams. Responsibilities include designing IAM systems, developing technical strategies, mentoring engineers, and overseeing system reliability.

Design, build, test, and maintain scalable SaaS platform features and services. Participate in design and code reviews, troubleshoot production issues, improve reliability/security, mentor junior engineers, and collaborate across product, QA, and operations.

Lead architecture and hands-on implementation of a cloud-native, multi-tenant SASE control plane and orchestration for globally distributed gateways. Design scalable, resilient multi-region systems, define multi-tenancy models and APIs, partner with data-plane teams, establish CI/CD and IaC standards, mentor engineers, and optimize platform cost and operational efficiency.

Lead architecture and technical design for enterprise SaaS and hybrid platforms. Drive secure, scalable, reliable implementations across distributed systems, mentor engineers, guide design and code reviews, improve engineering standards (CI/CD, testing, observability), and coordinate with product and cross-functional teams to deliver complex initiatives.

Train and coach MSP partners to execute Kaseyas Marketing Blueprint; serve as primary marketing/sales contact, manage client inquiries and escalations, run webinars and GTM sessions, maintain product knowledge, and meet metrics for customer satisfaction and engagement.

Lead and deliver partner implementations of Kaseya's IT Complete Suite (PSA, RMM, IT Glue, Security). Act as primary contact, assess needs, define specifications, manage multiple projects, provide best practices, monitor adoption, coordinate with PM, Support, Sales, and Product teams, and scope professional services.

Provide L1 technical support for backup and recovery, troubleshoot OS, virtualization, storage, networking, and server issues via chat/phone/tickets. Meet KPI targets, analyze logs, manage Windows Server Core and Active Directory tasks, and maintain customer satisfaction in a 24/7 onsite Bangalore support environment.

Own reliability, scalability, and performance of large-scale Linux infrastructure for backup services. Manage Kubernetes, implement IaC (Terraform/Pulumi), build CI/CD pipelines, automate via Shell/Python/Go, implement monitoring/observability, drive incident response and operational improvements, and enforce infrastructure security best practices.

Manage and monitor Kaseya's globally distributed hybrid-cloud SaaS infrastructure. Provision and maintain VMs (Hyper-V, VMware, EC2, Azure), troubleshoot Windows and Linux production systems, resolve incidents, perform preventative maintenance, support monitoring solutions, and participate in on-call rotational duties to ensure platform stability.

Own a portfolio of commercial accounts to drive retention, upsell and cross-sell; build trusted stakeholder relationships; develop and execute strategic account plans; monitor adoption; collaborate with Customer Success, Sales Engineering and Marketing; and maintain pipeline and forecasts in Salesforce.

Own and expand a portfolio of B2B SaaS key accounts through upsell/cross-sell, build executive relationships, execute account plans, drive adoption and revenue, and manage pipeline in Salesforce.

Prospect, nurture, and close new accounts by managing the full sales cycle for Kaseya's IT management and cybersecurity solutions. Engage executive decision-makers, meet sales targets, maintain Salesforce hygiene, collaborate with internal teams, and deliver a professional customer experience.

Own GTM execution monitoring by tracking pipeline health, SLA adherence, and CRM/tool adoption. Define reporting requirements, analyze operational data for trends and risks, surface actionable recommendations, and produce leadership-ready insights to drive consistent revenue execution.

Own GTM execution monitoring: track pipeline health, SLA adherence, CRM adoption, and operational KPIs. Analyze datasets, define reporting requirements, surface risks and actionable recommendations to revenue leadership, and partner with GTM Strategy and systems teams to operationalize measurement and improve execution.

Design, maintain, and analyze territory and capacity planning models for GTM organizations. Provide allocation frameworks, coverage analyses, headcount planning, and reporting to inform leadership decisions and ensure balanced account assignments and hiring alignment.

Manage and grow existing customer accounts through proactive engagement, identifying cross-sell/upsell opportunities, monitoring product adoption, executing sales processes and forecasts, and collaborating cross-functionally to drive customer success and revenue.

Provide hands-on L1/L2 technical support for end users: troubleshoot hardware, OS, Microsoft 365, and business apps; manage devices via Intune; perform account provisioning, MFA/password resets; document tickets; coordinate with ISPs and internal teams; provide onsite support weekdays and occasional after-hours/weekend coverage.

The Senior Account Manager is responsible for managing strategic client relationships, driving account growth and retention, and collaborating cross-functionally to ensure customer satisfaction with Kaseya's solutions.