Jobs at Kaseya

Generates qualified sales pipeline through high-volume inbound and outbound prospecting. SDRs contact prospects by phone, email, and social channels, qualify interest, schedule discovery calls, reactivate dormant leads, and maintain accurate Salesforce records. The role involves AI-assisted prospect research, personalized outreach, sales campaign execution, collaboration with Account Executives and Marketing, and participation in ongoing sales training and coaching.

Generates qualified sales pipeline through high-volume inbound and outbound prospecting. Contacts prospective customers by phone, email, and social channels, qualifies interest, schedules discovery calls for Account Executives, reactivates dormant leads, and maintains accurate Salesforce records. The role uses AI tools and sales engagement platforms to personalize outreach and improve productivity. It includes structured onboarding, coaching, product training, and potential advancement to Account Executive or Account Management roles.

Leads Bangalore technical support operations for backup, storage, and SaaS products. Manages and develops Tier 1 support engineers, oversees ticket queues and SLA performance, handles critical escalations and data-loss incidents, tracks KPIs including CSAT, FDR, and MTTR, collaborates with Engineering and Product teams, and improves support processes, documentation, and knowledge management.

Lead and grow a distributed engineering team responsible for KaseyaOne identity services. Modernize monolithic identity capabilities into scalable services, guide authentication and authorization architecture, and oversee cloud-based backend operations. Drive reliability, security, observability, incident response, migration, deployment, and engineering quality improvements across authentication, federated identity, token management, API access, and multi-tenant authorization.

Leads test architecture, automation frameworks, and quality engineering strategy for distributed cloud-native systems. Drives AI-assisted testing, CI/CD quality gates, observability, release validation, root cause analysis, and modernization initiatives. Partners with engineering and product leadership on quality governance, mentors SDETs and QA engineers, and ensures scalable, reliable, and secure software delivery.

Manage and expand existing DACH customer accounts through upselling, cross-selling, relationship development, adoption monitoring, strategic sales planning, forecasting, and quota attainment. The role involves collaborating with Customer Success and Sales teams, managing customer opportunities in Salesforce, conducting business reviews, and driving short- and long-term revenue growth.

Own the strategy, roadmap, and delivery of a unified Cyber Resilience platform across cloud, on-premises, and hybrid environments. Lead product convergence onto shared services, define technical capabilities, prioritize requirements, and partner with engineering, security, data, customers, and go-to-market teams. Drive migrations, launches, adoption, reliability, and measurable customer outcomes while making trade-offs across value, risk, resources, and technical dependencies.

Build and maintain large-scale automated testing frameworks, libraries, infrastructure, and test suites for enterprise SaaS applications, APIs, services, and distributed systems. Integrate automation into CI/CD pipelines, troubleshoot application and production issues, validate AI-generated code and tests, improve coverage and reliability, and collaborate with engineering, DevOps, product, and QA teams. The role requires independently delivering extensive automation coverage and supporting issue reproduction outside standard hours when needed.

Early-career software engineer who develops, tests, debugs, and maintains cloud-based IT operations and device management features. Contributes to backend services, APIs, integrations, automated tests, and CI/CD, participates in code reviews and agile processes, and collaborates across product and operations.

Build and maintain automated testing frameworks for endpoint management agents across Windows, macOS, Linux, and mobile platforms. Develop functional, integration, regression, performance, resiliency, and system-level tests for device management workflows, OS integrations, recovery scenarios, and security capabilities. Troubleshoot complex defects, analyze logs and telemetry, reproduce customer issues, partner on root-cause analysis, and use AI-assisted development tools to expand test coverage and improve engineering productivity.

Develop, test, and maintain cloud-based platform services and backend features. Contribute to APIs, integrations, and core platform components; participate in code reviews, design, CI/CD, troubleshooting, and production support. Improve reliability, security, scalability, and performance while collaborating with cross-functional teams.

Develop and maintain automated testing frameworks for endpoint agents across Windows, macOS, Linux, and mobile platforms. Build functional, integration, regression, performance, resiliency, and system-level tests for device management workflows, OS integrations, security features, and endpoint recovery. Troubleshoot defects using logs, debugging, telemetry, and diagnostics; reproduce customer issues; support root-cause analysis; and use AI-assisted tools to expand test coverage and improve automation quality.

Design, build, test, and maintain scalable SaaS platform features and services. Participate in design and code reviews, troubleshoot production issues, improve reliability/security, mentor junior engineers, and collaborate across product, QA, and operations.

Designs and maintains large-scale automated testing frameworks, libraries, infrastructure, and suites for enterprise SaaS applications, APIs, services, and distributed systems. Integrates testing into CI/CD pipelines, troubleshoots application and production issues, validates AI-generated code, improves test coverage and reliability, and collaborates with engineering, DevOps, product, and QA teams. The role requires extensive hands-on programming, cloud experience, independent automation ownership, and occasional after-hours incident support.

Build and maintain automated testing frameworks for endpoint management agents across Windows, macOS, Linux, and mobile platforms. Develop functional, integration, regression, performance, resiliency, and system-level tests covering installation, upgrades, patching, device management, recovery, and security. Troubleshoot complex endpoint defects, analyze logs and telemetry, reproduce customer issues, and partner with engineering and support on root-cause analysis. Use AI-assisted development tools to expand test coverage and maintain automation assets.

Manage and expand existing customer accounts by identifying upsell and cross-sell opportunities, building relationships with decision-makers, developing account strategies, monitoring adoption, exceeding sales quotas, and maintaining Salesforce records. The role requires German-market sales experience, professional German fluency, strong inside-sales performance, forecasting skills, and collaboration with Customer Success and Sales teams.

Own full-cycle recruitment for Kaseya’s Sydney office across sales, marketing, customer success, corporate functions, and technology. Responsibilities include sourcing and screening candidates, partnering with hiring managers and senior leaders, building talent pipelines, negotiating offers, maintaining recruitment data, monitoring hiring metrics, and improving standardized recruiting processes and candidate experience.

Leads and develops a team of Solution Specialists, partnering with Sales leadership to support strategic opportunities and complex sales cycles. Establishes operating rhythms for pipeline, forecasting, enablement, performance, and resource allocation. Collaborates with Product, Marketing, Customer Success, and other teams to improve solution positioning, execution, conversion, and revenue outcomes. Requires strong knowledge of SaaS, IT management, cybersecurity, or MSP technologies, along with executive communication and coaching skills.

Manage and expand existing customer accounts through upselling, cross-selling, relationship development, adoption monitoring, strategic sales execution, forecasting, and quota attainment. Collaborate with Customer Success and Sales teams to support customer outcomes and implementation, while maintaining accurate lead, opportunity, and account records in Salesforce.

Manage strategic customer relationships, retention, renewals, and expansion across high-value accounts. Serve as a trusted advisor, lead executive business reviews, develop account plans, identify upsell and cross-sell opportunities, and represent customer needs internally. Collaborate with Sales, Product, Support, and Customer Success teams to drive adoption, resolve escalations, align roadmaps, and maximize customer value.