Jobs at Kaseya

Lead a 24x7 remote NOC team, owning operational performance, incident and case management, customer escalations, RCA/CAPA governance, and driving quality, automation, and continuous improvement.

Manage and proactively engage existing customers to understand needs, drive adoption, and identify cross-sell/upsell and expansion opportunities. Monitor usage metrics, execute sales processes and forecasts, collaborate cross-functionally, educate customers on product value, support onboarding, and act as the voice of the customer to improve experience and drive revenue growth.

Own GTM execution monitoring: track pipeline health, SLA adherence, CRM adoption, and operational KPIs. Analyze datasets, define reporting requirements, surface risks and actionable recommendations to revenue leadership, and partner with GTM Strategy and systems teams to operationalize measurement and improve execution.

Own GTM execution monitoring by tracking pipeline health, SLA adherence, and CRM/tool adoption. Define reporting requirements, analyze operational data for trends and risks, surface actionable recommendations, and produce leadership-ready insights to drive consistent revenue execution.

Design, maintain, and analyze territory and capacity planning models for GTM organizations. Provide allocation frameworks, coverage analyses, headcount planning, and reporting to inform leadership decisions and ensure balanced account assignments and hiring alignment.

Early-career software engineer who develops, tests, debugs, and maintains cloud-based IT operations and device management features. Contributes to backend services, APIs, integrations, automated tests, and CI/CD, participates in code reviews and agile processes, and collaborates across product and operations.

Develop, test, and maintain cloud-based platform services and backend features. Contribute to APIs, integrations, and core platform components; participate in code reviews, design, CI/CD, troubleshooting, and production support. Improve reliability, security, scalability, and performance while collaborating with cross-functional teams.

The Account Manager at Kaseya will focus on expanding existing accounts, managing client relationships, exceeding sales targets, and collaborating with internal teams to drive revenue growth.

Lead GTM strategy and operations for customer-facing teams. Develop measurable growth strategies, manage cross-functional workstreams and special projects, and lead a cross-functional strategy and analytics team to drive company priorities and revenue.

The Staff Product Manager defines Kaseya's platform strategy for identity and entitlement management, driving cross-functional collaboration and business outcomes while mentoring junior PMs.

Design and maintain statistical and optimization models for global compensation programs; perform regression and predictive analyses; configure and test compensation systems (Oracle HCM); create Power BI decision-support visualizations; ensure data quality and compliance; lead UAT and present findings to HR, Finance, and business leaders.

Create and edit B2B content for MSP partners from concept to delivery across blogs, gated assets, webinars, social and video. Ensure consistent voice, SEO/AIO optimization, CMS publishing, cross-team collaboration, and partner enablement to drive engagement and partner success.

Lead and develop an account management team to drive client retention, revenue growth, and satisfaction. Serve as executive sponsor and escalation point, establish KPIs, implement strategic account plans, resolve complex issues, and collaborate cross-functionally to scale processes and improve performance.

Lead multi-year product vision and roadmap for IT management and cybersecurity SaaS products. Drive market analysis, customer engagement, and cross-functional execution across Engineering, Architecture, Sales, and Marketing. Define requirements, prioritize initiatives, establish KPIs, influence executives, support go-to-market, and mentor other Product Managers to deliver scalable, secure solutions that increase customer adoption and business impact.

Hunt and close net-new SaaS/IT/security accounts, own the full sales cycle, engage executive stakeholders, manage pipeline and forecasting in Salesforce, exceed revenue targets, and partner with internal teams to accelerate deals and ensure smooth post-sale transitions.

Manage and grow a portfolio of strategic B2B SaaS accounts by driving upsell/cross-sell, reengaging low-engagement customers, creating account growth plans, monitoring product adoption, and collaborating with internal teams to meet and exceed revenue targets. Use Salesforce to manage pipeline and forecasting.

Lead technical pre-sales activities for Kaseya's IT management and cybersecurity platform across LATAM and NAM. Deliver demos, design solutions, support POCs, address architecture objections, produce RFI/RFP documentation, and relay customer feedback to product teams.

Manage a portfolio of strategic B2B SaaS accounts to drive upsell, cross-sell, and expansion. Re-engage and strengthen client relationships, build account growth plans, monitor product adoption, meet revenue targets, collaborate with Customer Success and Sales, and use Salesforce to manage pipeline, forecasting, and reporting.

Manage and grow a portfolio of enterprise accounts through multi-year account plans, complex deal negotiation, executive relationship building, value-based selling, and cross-functional collaboration to drive upsell, adoption, and predictable revenue.

Serve as strategic advisor for a portfolio of Elite partners, manage service performance and escalations, analyze support KPIs, conduct QBRs, drive continuous improvement, coordinate cross-functional remediation, and improve long-term customer health and satisfaction.