Responsible for managing high-value key accounts, driving revenue growth through strategic customer engagement, and developing multi-year account strategies. Requires strong consultative selling and executive relationship skills.

The Senior Account Manager will manage key accounts, drive growth through upselling, maintain strong customer relationships, and monitor account health while collaborating cross-functionally.

The Senior Engineer NOC Services role focuses on troubleshooting network IT and remote Windows system issues, mentoring junior engineers, ensuring customer satisfaction, and maintaining service level agreements.

Kaseya provides IT infrastructure and security management solutions. Responsible for customer satisfaction and delivering results in a fast-paced environment.

The Technical Support Engineer - L1 ensures customer satisfaction through support services, troubleshooting various IT systems, and maintaining professional communication with clients.

The HR Manager will lead HR functions in Medellin, focusing on talent acquisition, employee relations, compliance, and developing HR practices that align with business goals.

Lead planning and execution of release events for enterprise applications. Oversee documentation, testing and deployment coordination. Manage incident resolution and facilitate stakeholder communication.

The Technical Support Engineer - L1 is responsible for providing customer support, troubleshooting IT issues, ensuring customer satisfaction, and maintaining service excellence. Candidates should possess technical expertise and a strong customer-first attitude while handling various support channels.

The Account Manager is responsible for expanding existing accounts, strengthening client relationships, and driving revenue growth through strategic sales and account management.

The Technical Lead will oversee the support team, manage remote server/client operations, troubleshoot issues, and mentor junior members while ensuring high-quality service delivery.

The Account Manager will drive account expansion, strengthen client relationships, execute sales strategies, manage adoption metrics, and achieve revenue growth while utilizing Salesforce to track progress.

The Sr IT Infrastructure Engineer manages and optimizes on-premises and cloud infrastructure, implements cloud solutions, and leads migration projects.

The Senior DevOps Engineer will improve design and execute software solutions for databases and messaging infrastructures while enhancing automation and efficiency in CI/CD processes.

The Office Administrator manages daily office operations, guest relations, vendor coordination, and supports team and executive needs, ensuring a functional and welcoming workplace.

The Director of Digital Onboarding at Kaseya will lead the development and strategy of onboarding processes, focusing on improving customer experience and operational efficiency. This role requires a balance of managerial skills and technical understanding.

As a Technical Account Manager at Kaseya, you will enhance customer success by providing strategic guidance, optimizing product usage, and engaging with partners for better adoption.

The Customer Experience Manager will oversee Help Desk services, ensuring efficient service delivery, managing client relationships, and driving improvements through data analysis and collaboration.

The Customer Success Manager will lead Help Desk Services ensuring effective service delivery, build client relationships, manage escalations, and analyze metrics for process improvements.

The Help Desk Engineer will provide Tier 1 technical support, troubleshoot IT issues, and assist with onboarding/offboarding while documenting resolutions.

Lead strategy and execution for Kaseya's Business Continuity and Disaster Recovery portfolio, driving product vision and outcomes for MSPs.