Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Title: Lead, Release Management
Location: Bengaluru, India
Reporting to: BIS Support Manager
Kaseya’s Release Management team invites applications for the role of Lead, Release Management in Bengaluru, India. We are seeking an experienced professional to lead and coordinate release management activities for all Kaseya enterprise business applications, including Oracle ERP, Oracle HCM and Salesforce. This position requires effective leadership, structured oversight of release processes, and collaboration with global IT and business stakeholders to ensure successful and efficient release events.
As Lead, Release Management, you will provide leadership in planning, executing, and reviewing release events for enterprise applications. You will oversee documentation, testing, approvals, and deployment coordination, ensuring that best practices are followed, and business continuity is maintained. The successful candidate will demonstrate strong communication and analytical skills and will foster an environment of continuous improvement.
Key Responsibilities
- Lead planning and execution of release events for all enterprise business applications, working closely with IT and business stakeholders
- Coordinate documentation and testing activities to ensure comprehensive release readiness and compliance with organizational standards
- Manage approval processes and release windows, facilitating timely and controlled deployments
- Oversee incident management related to release activities, ensuring rapid resolution and minimal impact on business operations
- Conduct post-release reviews to assess outcomes, document lessons learned, and drive process improvements
- Maintain clear and effective communication with stakeholders at all levels, including executive reporting on release status and results
- Develop and update release management documentation, procedures, and best practices
- Monitor key performance indicators and ensure the team meets or exceeds service level agreements
Required Qualifications
- Bachelor’s degree in business management, information systems, or a related field, or equivalent work experience
- 5+ years of experience in release management or enterprise application support, with hands-on involvement in large-scale deployment activities as well as interacting with global, remote teams
- Strong technical proficiency in enterprise business applications and release management methodologies
- Exceptional communication skills, with ability to convey technical information to diverse audiences and facilitate stakeholder engagement
- Flexibility to work shifts that align with global user base needs and participate in on-call support as required
Desired Attributes
- Adaptable, resilient, and effective in a fast-paced, dynamic environment
- Customer-oriented, with a commitment to delivering exceptional service and value
- Strong analytical and problem-solving abilities, with proven success in managing complex release and incident scenarios
- Ability to set up and maintain scalable, efficient release management processes
- Outstanding interpersonal and leadership qualities to motivate and inspire team members
Join us at Kaseya and be part of a team dedicated to driving innovation and excellence in enterprise release management!
Why Join Kaseya?
- Be part of a dynamic and innovative work environment that encourages growth and development
- Collaborate with talented professionals from around the world
- Competitive salary and benefits package
- Access to ongoing training and professional development opportunities
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Top Skills
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
Gallery
