Jobs at INTRUST Bank

Lead primary and secondary research to generate actionable customer, market, brand, and competitive insights. Own voice-of-customer and brand tracking, deploy AI research tools, manage vendors, and partner with marketing and business leaders to apply insights to strategy and campaigns.

Provide expert wealth planning and investment advice for high-net-worth clients, develop and implement comprehensive wealth plans covering investments, insurance, tax, trusts, estate and philanthropic strategies, manage portfolio construction and cash flows, coordinate with advisors and insurance partners, perform regulatory investment reviews, and generate new business while representing the bank in the community and maintaining strict confidentiality.

Audit and resolve complex deposit account documentation and maintenance, support escalated internal inquiries, process deceased-owner and tax-advantaged accounts (IRA, HSA), ensure regulatory compliance (Reg D, Reg E, Beneficial Ownership), perform account tax corrections, and assist with department audits, scanning, reporting, and special projects while maintaining customer service and confidentiality.

Manage a large commercial loan portfolio, originate and market loans, deposits, and treasury services, maintain asset quality and collections, develop new business relationships, refer prospects to wealth management, and negotiate complex loan structures with minimal supervision.

Manage and respond to court orders, subpoenas, and foreclosure cases; prepare and file court pleadings; coordinate document collection across departments; support subpoenaed employees and assist General Counsel with confidential Board materials. Serve as primary point for retail legal inquiries and escalate complex issues to attorneys.

Handle customer inquiries and disputes related to debit/credit cards, investigate and document fraud cases, monitor risk reports, analyze card activity and trends, process chargebacks and representments per card network rules, follow up with customers, assist banking staff, and issue replacement cards while maintaining confidentiality and excellent customer service.