Teams at INTRUST Bank

Manage a moderate commercial loan portfolio, originate loans, business deposit and treasury products, maintain asset quality and collections, refer prospects to Wealth Management, and may supervise junior commercial lenders.

Handle customer inquiries and disputes related to debit/credit cards, investigate and document fraud cases, monitor risk reports, analyze card activity and trends, process chargebacks and representments per card network rules, follow up with customers, assist banking staff, and issue replacement cards while maintaining confidentiality and excellent customer service.

Lead primary and secondary research to generate actionable customer, market, brand, and competitive insights. Own voice-of-customer and brand tracking, deploy AI research tools, manage vendors, and partner with marketing and business leaders to apply insights to strategy and campaigns.