Teams at INTRUST Bank

Manage a large commercial loan portfolio, originate and market loans, deposits, and treasury services, maintain asset quality and collections, develop new business relationships, refer prospects to wealth management, and negotiate complex loan structures with minimal supervision.

Manage and respond to court orders, subpoenas, and foreclosure cases; prepare and file court pleadings; coordinate document collection across departments; support subpoenaed employees and assist General Counsel with confidential Board materials. Serve as primary point for retail legal inquiries and escalate complex issues to attorneys.

Handle customer inquiries and disputes related to debit/credit cards, investigate and document fraud cases, monitor risk reports, analyze card activity and trends, process chargebacks and representments per card network rules, follow up with customers, assist banking staff, and issue replacement cards while maintaining confidentiality and excellent customer service.