Jobs at International Medical Group (IMG)

Lead global growth for IMG's International Private Medical Insurance (IPMI) business by developing and executing international sales strategies, expanding market presence, building strategic partnerships, managing budgets, and leading a high-performing sales team. Drive revenue, monitor performance and market trends, ensure compliance, and collaborate cross-functionally to support product positioning and long-term growth.

Lead HR for Assist America integration into IMG, document and harmonize HR policies/processes, ensure US employment law compliance, advise leaders on workforce planning, manage employee relations, full-cycle recruiting, administer compensation/benefits and HR operations, and support regional/global HR projects.

Develop, maintain, and govern client and internal SOPs; create SOP-based training and onboarding materials; support new client implementations; deliver refresher training based on QA and feedback; ensure client communication standards and HIPAA compliance; partner with cross-functional stakeholders to drive consistent, compliant global assistance operations.

Manage member and client cases from intake to resolution, coordinating with internal teams, vendors, and service providers. Monitor case progress, document activities, escalate per protocols, provide timely updates, prepare shift-change briefings, assist teammates, and handle overflow in a 24/7 rotating-shift operational environment.

Lead quality assurance and training for a travel-assistance call center: monitor interactions, analyze QA data, design and deliver multi-format training, coach agents, maintain LMS content, and drive continuous improvement with Operations.

The UX Designer will create user-friendly websites and experiences, conduct user research, design prototypes, collaborate with teams, and contribute to design systems while ensuring accessibility and usability standards are met.

Designs, delivers, and evaluates training for global operations and claims teams. Conducts needs assessments, creates multi-format learning materials, supports onboarding and upskilling, maintains LMS/tracking, measures training ROI against KPIs, and partners with operations to ensure consistent, compliant training.