Jobs at International Medical Group (IMG)

Lead global growth for IMG's International Private Medical Insurance (IPMI) business by developing and executing international sales strategies, expanding market presence, building strategic partnerships, managing budgets, and leading a high-performing sales team. Drive revenue, monitor performance and market trends, ensure compliance, and collaborate cross-functionally to support product positioning and long-term growth.

Develop, maintain, and govern client and internal SOPs; create SOP-based training and onboarding materials; support new client implementations; deliver refresher training based on QA and feedback; ensure client communication standards and HIPAA compliance; partner with cross-functional stakeholders to drive consistent, compliant global assistance operations.

Manage member and client cases from intake to resolution, coordinating with internal teams, vendors, and service providers. Monitor case progress, document activities, escalate per protocols, provide timely updates, prepare shift-change briefings, assist teammates, and handle overflow in a 24/7 rotating-shift operational environment.

Lead quality assurance and training for a travel-assistance call center: monitor interactions, analyze QA data, design and deliver multi-format training, coach agents, maintain LMS content, and drive continuous improvement with Operations.