Jobs at International Medical Group (IMG)

Manage member and client cases from intake to resolution, coordinating with internal teams, vendors, and service providers. Monitor case progress, document activities, escalate per protocols, provide timely updates, prepare shift-change briefings, assist teammates, and handle overflow in a 24/7 rotating-shift operational environment.

Lead quality assurance and training for a travel-assistance call center: monitor interactions, analyze QA data, design and deliver multi-format training, coach agents, maintain LMS content, and drive continuous improvement with Operations.

Support operations and finance by managing invoicing, resolving payment queries, reconciling credit card payments, auditing reserves and cost entries, processing provider invoices, tracking payments and maintaining confidential financial records. Liaise with clients, providers and Finance on billing, prefunding and funding of high-value cases, and support financial recovery and ad hoc tasks.

First-point-of-contact for members, providers, and partners calling for medical or travel assistance. Gather and verify information, create and update case records in CCMT/Dynamo, route and escalate cases to appropriate clinical, transport, or assistance teams, verify eligibility, and document actions accurately to ensure timely, coordinated support.

Serve as first point of contact for members, providers, and partners; complete intake, verify eligibility, create and update case records in CCMT/Dynamo, route cases to appropriate teams, document calls, and escalate urgent medical situations per protocol.

Provide utilization review and case management for insureds, evaluating medical necessity, coordinating evacuations/repatriations, liaising with providers and insurers, documenting cases, and supporting quality and appeals processes.

The Business Analyst will elicit and document requirements for web applications, facilitate stakeholder collaboration, support Agile processes, and ensure high-quality UX and testing outcomes.

The Preauthorisation Case Manager manages requests for medical treatment preauthorisation, confirming benefits and eligibility while providing excellent customer service.

The International Assistance Nurse Case Manager provides clinical input and direction on medical necessity and care plans, evaluates care and costs, and collaborates with operational teams on risk management and patient advocacy.

The Inside Sales Specialist assists prospective customers with inquiries and sales of IMG's products, focusing on customer enrollment, retention, and support while providing top customer service.

The Senior HR Generalist oversees HR operations throughout the employee lifecycle, ensuring compliance, managing payroll, and improving HR processes while providing support for employee relations and internal recruiting.

As a Critical Care & Transport Case Manager, you will manage complex medical cases, collaborate with medical professionals, and mentor junior team members, ensuring efficiency and empathy in a fast-paced environment.

The role manages customer concerns, ensuring smooth administrative support, handling inquiries, and assisting in resolving complaints while maintaining accurate records.

The Global Quality Assurance Specialist manages customer complaints, appeals, and escalations, ensuring compliance with regulations while supporting quality improvement initiatives.

Develop and maintain enterprise-level applications using the .NET framework, collaborate with stakeholders, mentor junior developers, and enhance existing systems.