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Sales Support Administrator
Fully Remote / Hybrid | 37.5 hours per week
Monday to Friday
Salary: £25,000 – £29,000
We’re excited to welcome a Sales Support Administrator to our team at IMG—one of the world’s leading international medical insurance providers. This is a Permanent, full-time opportunity (37.5 hours/week) based out of our Cardiff office, with hybrid working options available. Earning a competitive salary between £25,000.00 and £29,000.00.
Job Summary
To provide sales and administrative support to the IPMI Regional Sales Managers and Retention Manager, ensuring timely and accurate processing of quotations, renewals, and broker onboarding activities.
Duties & Responsibilities
- Input quotation data into the relevant systems.
- Manage the diary system to ensure quotation turnaround times (TATs) are met.
- Monitor and manage the IPMI Sales inbox.
- Distribute renewal terms directly to clients or through brokers.
- Support Regional Sales Managers with sales campaigns and related activities.
- Facilitate the Terms of Business Agreement (TOBA) process.
Qualifications
- Sales and customer-focused mindset with strong commercial awareness.
- Proficient in Microsoft Excel and other business systems.
- Strong verbal and written communication skills in English.
- Excellent planning, organizational, and time-management skills.
- Analytical with strong attention to detail and quality.
- Adaptable and self-motivated, able to work independently and meet tight deadlines.
- Strong team player with the ability to collaborate across multiple stakeholders.
- Fully remote working (with hybrid options available)
- Structured training and ongoing development
- A collaborative, inclusive, and supportive team environment
- The opportunity to build a career within international healthcare and insurance
- Bupa dental cover
- Health Shield cash plan (optical, everyday healthcare and more)
- Comprehensive travel insurance
- Royal London pension scheme
- Death in service benefit
- Paid volunteer days
- 22 days annual leave plus 9 bank holidays (increasing to 30 days, pro rata)
- Your birthday off
Skills Required
- Sales and customer-focused mindset with strong commercial awareness
- Proficiency in Microsoft Excel and other business systems
- Strong verbal and written communication skills in English
- Excellent planning, organizational, and time-management skills
- Analytical ability with strong attention to detail and quality
- Ability to work independently, adapt, and meet tight deadlines
- Strong teamwork and collaboration skills across multiple stakeholders
What We Do
International Medical Group® (IMG®), an award-winning provider of global insurance benefits and assistance services for more than 25 years, enables its members to worry less and experience more by delivering the protection they need, backed by the support they deserve. IMG offers a full line of international medical insurance products, as well as trip cancellation programs, stop loss insurance, medical management services and 24/7 emergency medical and travel assistance — all designed to provide members Global Peace of Mind® while they’re away from home.
