Ingram Content Group
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Manage publisher advertising for assigned clients to meet annual sales goals. Build and maintain publisher relationships, create strategic marketing proposals, manage co-op budgets and ad spend, ensure contract fulfillment, coordinate reporting across advertising products, collaborate with publisher sales and internal teams, and provide exceptional customer service.
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Handle customer and client enquiries, process telephone and database orders accurately, manage returns and delivery selections, liaise with internal departments, maintain service level agreements, resolve queries, provide order processing support, and participate in quality control feedback.
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Design and manage onboarding lifecycle and associate engagement initiatives across U.S. sites. Build HR reporting and dashboards, analyze engagement and turnover data, recommend retention strategies, administer surveys, document SOPs, and support cross-functional HR projects to improve associate experience.
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Provide first- and second-line technical support for iPage/CoreSource and Ingram ordering applications. Troubleshoot customer issues via phone, email, and Zendesk; document incidents; perform password resets, EDI integration testing, FTP/webservice use, and Excel data tasks. Escalate complex issues and maintain SLA adherence.
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Manage and optimize the Print on Demand (PTO) catalog to improve discoverability, availability, and sales. Develop rule-based content detection/decision processes, curate content for retail audiences, coordinate multi-channel marketing assets, run reporting and analysis, and lead cross-functional improvement initiatives.
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Provide first-level client support for publishers via phone, chat, and email; process orders, inventory, credits, and tickets; maintain expert knowledge of policies and procedures; liaise with internal departments and clients; improve and document processes; ensure timely, accurate resolution of issues.
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Manage product vision, roadmap, and delivery for Covered and MediaScout by gathering customer and market input, prioritizing with IT, defining requirements, tracking KPIs, supporting sales and catalog teams, handling escalations, and reporting progress to senior management.
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Review and reconcile customer billing and A/R accounts to identify pricing, shipping, tax, and return discrepancies. Prepare settlement proposals, conduct audits and data analysis for key accounts, manage coop processes, automate workflows using Excel and Qlik, and train/coach team members to resolve disputes.
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Provide first-line support to publishers for IngramSpark/Lightning Source via phone, email, and chat. Manage customer relationships, troubleshoot issues, liaise with internal teams, upsell services, maintain accurate records, and deliver white‑glove service including metadata and file compliance guidance.
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Lead enterprise IT compliance and data privacy programs: develop and improve frameworks, interpret regulations, run audits (PCI, SOC, third-party), manage vendor risk, oversee remediation and reporting, and evaluate emerging technologies for regulatory adherence.
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The Manager, Human Resources partners with site leadership to oversee HR services, ensuring compliance and managing employee lifecycle processes at a manufacturing facility.
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Senior Systems Engineer responsible for administration, security, and optimization of the enterprise Microsoft 365 tenant (SharePoint Online, OneDrive, Teams, Exchange Online). Owns architecture, permissions, mail flow, Purview/DLP, Power Automate workflows, Copilot readiness, license management, and Tier 3 escalation. Partners with Security & Compliance, creates documentation, mentors junior staff, and supports incident response and roadmap communications.
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Act as primary contact for channel publishers to manage orders, stock, returns, damages, metadata, data feeds and distribution issues. Liaise with sales and systems teams to escalate incidents, provide sales reporting and data, participate in projects, and maintain client relationships. Occasional travel to key channels.
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The Senior Integration Engineer manages B2B and EDI integrations, drives modernization of legacy systems, and leads partner onboarding while ensuring reliable integration experiences.
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Drive acquisition and growth of metadata/data customers by building pipelines, negotiating contracts and reseller terms, onboarding clients, delivering product demos and training, collaborating with Sales/IT/Finance/Marketing, and reporting on pipeline and revenue targets to meet data sales and collection goals.
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Lead enterprise application strategy and execution across software engineering, architecture, data engineering and AI teams. Own product lifecycle, technical roadmap, operational excellence, developer experience, and executive stakeholder communication to deliver scalable, cloud-native, data-driven SaaS solutions and measurable business outcomes.
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Process publisher invoices, statements, credit/debit memos, settlements, and reconciliations. Verify deliveries and payment discrepancies, respond to publisher inquiries, maintain Excel spreadsheets, file paperwork, and provide Shared Services backup.
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Plan, execute, and optimize consumer advertising campaigns across channels (Ingram iD, Walmart, Meta, Google). Monitor performance, report results to stakeholders, manage campaign inventory, and support development of revenue-generating marketing programs.
