Jobs at Ingram Content Group

Supports Oracle Financial and reporting applications by gathering requirements, translating them into technical specifications, creating and maintaining reports, troubleshooting system issues, and supporting QA and testing. The role performs gap analysis, documents functional requirements and process flows, manages support tickets, assists with system setup and health checks, and collaborates with internal teams and customers. It requires at least one year of application experience and is hybrid in the Nashville, Tennessee region.

Performs original cataloging and bibliographic record upgrades across all formats using national, international, and customer standards. Maintains cataloging quality, meets production deadlines, recommends workflow and policy improvements, supports new cataloging accounts, and assists with training paraprofessionals. The role also requires staying current with bibliographic standards and proprietary database policies.

Manages relationships with assigned publisher clients, serving as their primary liaison with Ingram. Conducts business reviews, prepares reports and agendas, communicates policies and procedures, connects clients with relevant services, monitors sales and market activity, addresses concerns, supports deadlines, and develops profitable partnerships. Provides consultation on sales materials, marketing, eContent strategy, print-on-demand, and industry practices while maintaining client satisfaction.

Supports sales directors and account managers serving wholesale and CDF clients. Responsibilities include promoting products and services, managing customer accounts, facilitating orders, resolving customer issues, maintaining account data, preparing sales reports, and supporting projects. The role also provides sales coverage, coordinates with internal departments, and helps develop long-term customer relationships and repeat business.

Manages publisher client relationships as the primary liaison between clients, sales, support, marketing, and operations. Responsibilities include handling queries, providing sales updates, coordinating onboarding, meetings, conferences, and action plans, ensuring metadata compliance, and identifying business improvements. The role also develops and analyzes multichannel marketing campaigns, presents outcomes, supports system training, and advocates for client needs across the organization.

Leads planning, execution, and production of physical and virtual trade shows, meetings, and events for multiple business divisions. Coordinates with internal teams, executives, clients, business partners, and vendors; manages event plans, software platforms, deadlines, and multiple high-priority assignments. The role requires strong communication, presentation, negotiation, organization, collaboration, and customer service skills, along with at least three years of professional event or trade show production experience.

Supports publishers by answering questions, troubleshooting issues, resolving complaints, managing service requests, and coordinating with internal teams. The role provides phone, email, and chat support, maintains accurate service knowledge, records customer requirements in internal systems, handles account communications, and contributes to sales growth through upselling. It also supports third-party customer service agents and delivers high-touch customer service.

The Human Resources Generalist administers the employee lifecycle, including recruiting, onboarding, employee relations, leave and benefits administration, training, performance reviews, compensation support, HRIS records, and compliance guidance. The role advises managers and associates on policies and employment regulations, supports investigations and corrective actions, manages disability and unemployment processes, maintains HR records, and partners with leadership to improve HR programs, engagement, and workplace practices.

Develop and maintain enterprise mainframe COBOL applications supporting order processing, warehouse, billing, sales, and credit systems. Responsibilities include requirements gathering, solution design, coding, testing, quality assurance, deployment, integration with MQ and APIs, workflow evaluation, project coordination, and production support. The role provides technical leadership, enforces development standards, collaborates with users and product owners, and mentors other engineers. It is hybrid, requiring four days per week at the LaVergne, Tennessee headquarters.

Manages day-to-day client relations operations and assigned publisher relationships. Acts as a liaison between publishers and Ingram, provides publishing and title guidance, supports sales projections and client events, educates clients on service offerings, manages deadlines and business materials, and supervises, mentors, and develops client relations staff.

Supports publisher customers by answering questions, troubleshooting issues, resolving complaints, managing requests, and coordinating with internal teams. Provides guidance on IngramSpark and Lightning Source services, maintains accurate customer records, supports third-party service agents, attends customer meetings, and contributes to sales growth through effective upselling.

Designs, builds, operates, and secures cloud infrastructure and platform services across Azure and Google Cloud. Responsibilities include Kubernetes administration, infrastructure as code, configuration automation, CI/CD and GitOps, observability, load balancing with HAProxy Enterprise, vulnerability remediation, patching, high availability, and TLS management. The role troubleshoots escalated issues, leads infrastructure projects, develops technical documentation, evaluates technologies, and mentors engineers.