Jobs at Ingram Content Group

Manages RFPs, contract administration, and proposal development for library services bids. Researches financial and competitive information, develops profitable pricing, builds financial models, writes customized proposals, and maintains project timelines. Supports post-award administration, reporting, database maintenance, discounts, pricing systems, and contract guidance for account managers and clients.

Provides industrial engineering support for distribution and manufacturing operations, focusing on safety, quality, productivity, cost reduction, material flow, inventory control, logistics, and process improvement. Designs and evaluates integrated systems, layouts, products, and processes; leads lean initiatives and engineering projects; performs feasibility and cost analyses; coordinates installations and vendor evaluations; and communicates recommendations to management.

Review and reconcile customer billing and A/R accounts to identify pricing, shipping, tax, and return discrepancies. Prepare settlement proposals, conduct audits and data analysis for key accounts, manage coop processes, automate workflows using Excel and Qlik, and train/coach team members to resolve disputes.

Manage and optimize the Print on Demand (PTO) catalog to improve discoverability, availability, and sales. Develop rule-based content detection/decision processes, curate content for retail audiences, coordinate multi-channel marketing assets, run reporting and analysis, and lead cross-functional improvement initiatives.

Lead enterprise IT compliance and data privacy programs: develop and improve frameworks, interpret regulations, run audits (PCI, SOC, third-party), manage vendor risk, oversee remediation and reporting, and evaluate emerging technologies for regulatory adherence.

The Manager, Human Resources partners with site leadership to oversee HR services, ensuring compliance and managing employee lifecycle processes at a manufacturing facility.

Provide first- and second-line technical support for iPage/CoreSource and Ingram ordering applications. Troubleshoot customer issues via phone, email, and Zendesk; document incidents; perform password resets, EDI integration testing, FTP/webservice use, and Excel data tasks. Escalate complex issues and maintain SLA adherence.

Senior Systems Engineer responsible for administration, security, and optimization of the enterprise Microsoft 365 tenant (SharePoint Online, OneDrive, Teams, Exchange Online). Owns architecture, permissions, mail flow, Purview/DLP, Power Automate workflows, Copilot readiness, license management, and Tier 3 escalation. Partners with Security & Compliance, creates documentation, mentors junior staff, and supports incident response and roadmap communications.

Supports consumer marketing campaign execution through reporting, influencer mailing workflows, marketing asset and metadata management, online retail promotions, Canva creative production, presentations, expense reporting, and campaign status communications. Coordinates publisher approvals, schedules pricing updates, maintains storefronts and product listings, and supports digital marketing and ecommerce initiatives.

Administer and govern enterprise SaaS platforms including Atlassian and Zendesk. Configure workflows, integrations, automation, provisioning, permissions, SSO, reporting, and security controls. Troubleshoot platform issues, support ITSM processes, document configurations, manage lifecycle and change control, and implement technology projects. The role also evaluates AI capabilities and operational metrics while collaborating with engineers, vendors, and business stakeholders. Requires four days per week in the Nashville, Tennessee office.

Administers the full employee lifecycle, including recruitment, onboarding, employee relations, leave and benefits administration, training, HRIS records, and compliance support. Advises managers and employees on policies, regulations, performance, compensation, and workplace matters. Conducts investigations, manages short-term disability claims, supports contingent staffing relationships, maintains employee records in PeopleSoft and Kronos, and partners with leadership to improve engagement and morale in a fast-paced operational environment.

Support accounts receivable credit and collections functions: release orders, monitor account status, contact customers on past-due balances, prepare aged trial balance reports, assist with credit reviews and payment plans, update customer payment information, access and use AR systems, and coordinate with internal teams to resolve account issues.

Sell and grow Ingram Library Services' shelf-ready cataloging and processing offerings to libraries across North America. Develop strategic accounts, deliver presentations, lead contract negotiations, coordinate implementation with technical services, and produce performance reporting to drive revenue and improve library workflows.

Drive acquisition and growth of metadata/data customers by building pipelines, negotiating contracts and reseller terms, onboarding clients, delivering product demos and training, collaborating with Sales/IT/Finance/Marketing, and reporting on pipeline and revenue targets to meet data sales and collection goals.

Sell Ingram Library Services products and services to libraries across a multi-state territory using consultative sales and territory planning. Build and maintain customer relationships, manage opportunities in Salesforce, attend industry conferences, respond to RFPs, negotiate agreements, and report market trends. Assess library workflows and recommend solutions to grow revenue and meet sales targets.

Sell and grow publisher accounts across New England by prospecting, maintaining customer relationships, meeting territory sales targets, presenting seasonal titles, supporting in-store promotions, coordinating with publishers and internal teams, and resolving customer issues to drive repeat business and inventory management.

Prepare and analyze monthly financial statements and general ledger activity, reconcile balance sheet accounts, create month-end journal entries, investigate variances versus budget, communicate with departmental managers, and support internal/external audit requests.

Provide front-line support to IngramSpark/Lightning Source customers via phone, email and chat; manage customer relationships, troubleshoot issues, liaise with internal teams across regions, upsell services, maintain accurate records, and deliver high-quality, timely resolutions while advising on metadata optimization and file compliance.

Lead enterprise application strategy and execution across software engineering, architecture, data engineering and AI teams. Own product lifecycle, technical roadmap, operational excellence, developer experience, and executive stakeholder communication to deliver scalable, cloud-native, data-driven SaaS solutions and measurable business outcomes.

Plan, execute, and optimize consumer advertising campaigns across channels (Ingram iD, Walmart, Meta, Google). Monitor performance, report results to stakeholders, manage campaign inventory, and support development of revenue-generating marketing programs.