Ingram Content Group
Jobs at Ingram Content Group
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Process publisher invoices, statements, credit/debit memos, settlements, and reconciliations. Verify deliveries and payment discrepancies, respond to publisher inquiries, maintain Excel spreadsheets, file paperwork, and provide Shared Services backup.
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Plan, execute, and optimize consumer advertising campaigns across channels (Ingram iD, Walmart, Meta, Google). Monitor performance, report results to stakeholders, manage campaign inventory, and support development of revenue-generating marketing programs.
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Lead planning, implementation, and production of physical and virtual trade shows, meetings, and events for assigned business lines. Coordinate vendors and stakeholders, use event management and virtual platforms, present to stakeholders, manage deadlines and multiple priorities, and deliver exceptional customer service to publisher clients.
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Develop and grow metadata customer relationships to meet data sales targets. Build pipeline, negotiate contracts and reseller terms, onboard and support clients, provide demos and training, collaborate with Sales/IT/Finance/Marketing, deliver reporting, and represent Ingram at industry events.
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Handle customer and client enquiries, process telephone and database orders accurately, manage returns and delivery selections, liaise with internal departments, maintain service level agreements, resolve queries, provide order processing support, and participate in quality control feedback.
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Manage publisher advertising for assigned clients to meet annual sales goals. Build and maintain publisher relationships, create strategic marketing proposals, manage co-op budgets and ad spend, ensure contract fulfillment, coordinate reporting across advertising products, collaborate with publisher sales and internal teams, and provide exceptional customer service.
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Review customer accounts and billing activity to identify discrepancies in pricing, shipping, taxes and returns. Research and resolve disputes with internal teams and customers, prepare settlement proposals, perform audits, manage co-op processes, and develop automation using Excel, Power Query, Macros, and Qlik to improve workflow.
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Provide first- and second-line technical support for iPage/CoreSource and Ingram ordering applications. Troubleshoot customer issues via phone, email, and Zendesk; document incidents; perform password resets, EDI integration testing, FTP/webservice use, and Excel data tasks. Escalate complex issues and maintain SLA adherence.
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Serve as an expert client-facing coordinator handling phone/chat/email requests via ticketing system; process orders, inventory, credits, and reports; provide first-level system support, liaise with stakeholders, create process documentation, and improve procedures while maintaining productivity, accuracy, and professional communication.
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Sell Ingram Content Group print services to existing and prospective publishers, develop strategic publisher relationships, create solution-based proposals, deliver presentations and contracts, collaborate with internal teams, and meet or exceed sales targets.
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Manage product vision, roadmap, and delivery for Covered and MediaScout by gathering customer and market input, prioritizing with IT, defining requirements, tracking KPIs, supporting sales and catalog teams, handling escalations, and reporting progress to senior management.
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Lead enterprise IT compliance and data privacy programs: develop and improve frameworks, interpret regulations, run audits (PCI, SOC, third-party), manage vendor risk, oversee remediation and reporting, and evaluate emerging technologies for regulatory adherence.
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Sell Ingram print services to existing and prospective publishers; build and manage relationships across publisher organizations; develop sales targets, forecasts, and solution-based proposals; coordinate with Product, IT, and Finance; prepare and deliver presentations, proposals, quotes and contracts; serve as primary publisher contact and meet or exceed budget goals.
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The Manager, Human Resources partners with site leadership to oversee HR services, ensuring compliance and managing employee lifecycle processes at a manufacturing facility.
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The Senior Integration Engineer manages B2B and EDI integrations, drives modernization of legacy systems, and leads partner onboarding while ensuring reliable integration experiences.
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Design and manage onboarding lifecycle and associate experience programs across U.S. sites. Analyze engagement and retention data, build HR dashboards and reports, administer surveys, create SOPs, and partner with HR leaders to improve retention and workplace culture.
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Manage the UK Accounts Payable team and supervise AR/AP operations; produce monthly management information and GL journals; maintain accounting records, reconciliations and VAT/MTD/C79 processes; support audits, liaise with US finance, and document procedures to ensure compliance and continuity.
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The Java Software Engineer will develop and modify software applications, support the full application life cycle, and gather requirements from users. This role involves using development tools and technologies to achieve optimal application performance.
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Manage the full HR lifecycle for a manufacturing site: recruitment, onboarding, benefits and leave administration, employee relations and investigations, HRIS recordkeeping (PeopleSoft & Kronos), and partner with operations leaders to support workforce engagement and compliance for a multi-shift staff.
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The VP Application Services provides strategic and technical leadership, manages diverse teams, and drives software development to deliver business value at Ingram Content Group.
