Job Description
Ingram Content Group (ICG) is hiring for two Operations Team Leads to contribute to our Operations team in Chambersburg, PA. An Operations Team Lead supports all operational and administrative activities required to run a department of major warehouse activity.
Want to join a key team that helps the world read?
At Ingram, the Operations team serves a key role within the organization. We ensure that our distribution centers and warehouse facilities function at maximum efficiency. Safety is a core value in our distribution environment. We emphasize this through training, education and accident prevention programs. Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!
Schedules Available:
- Sunday - Tuesday 7pm-7am and Thursday 7pm – 12:30 am (Thursday 7pm -7am for OT / Peak current schedule)
Required Qualifications:
- HS Diploma or equivalent
- 1-year experience with PC based applications
- 1 year work experience in a warehouse operations environment
- 6 months' work experience which includes walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard.
Key Responsibilities:
- Trains and develops hourly associates.
- Acts as the department contact for all production systems issues and questions.
- Provides direction and leadership to associates.
- Identifies, communicates, and ensures all quality and productivity standards are met within the department.
- Research issues, problems, or concerns and recommends solutions.
- Meets customer requests, deadlines, commitments, and quality standards in a timely manner.
- Plans and coordinates work activities, overseeing hourly associates to ensure efficient completion of tasks.
- Coordinates with other departments on workflow activities.
- Assist in administering policy and payroll activities.
- This list is not exhaustive.
What We Do
The world is reading. Ingram helps connect our world with the books they want—print and digital—when they need them, in the simplest ways. To better serve an increasingly connected global community of readers we are transforming the book industry for the better: through smart leadership, cutting-edge technology, and revolutionary innovations in the manufacture and distribution of books.
Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print on demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.