Manager, Credit

Job Description

Ingram Content Group (ICG) is hiring for a Manager, Credit to join our Finance team in LaVergne, TN just outside Nashville.

In this role, you will manage a team of associates responsible for the reconciliation and collection of a designated portfolio of Ingram Content Group accounts receivable. The ideal candidate should have solid experience handling commercial collections.

Want to join a key team that helps the world read?

At Ingram, our Accounting and Finance teams are collaborative, innovative and are recognized as change agents, partnering with skilled professionals across the country to generate new, impactful ideas. We are proactive, evolving and highly respected in our industry. We are flexible, have fun, and foster professionalism. Our focus on providing exceptional customer support differentiates us from competitors. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you are a professional in accounting and finance that is seeking a stable, adaptable team, we can’t wait to meet you!

Required Qualifications:

• High school diploma or equivalent
• 4 years’ credit management experience or year-for-year directly related experience in accounts receivable
• 1 year of experience with financial spreadsheets and profit/loss statements
• 1 year of negotiation and contract review experience

Preferred Skills:

• Experience managing commercial collections portfolio
• Proficient with Excel, including pivot tables and V lookups

Key Responsibilities:

• Hires, develops, and manages qualified associates to reconcile and collect a specified portfolio of accounts receivable.
• Provides detailed reporting of portfolio aging and collection efforts as directed by Sr. Management.
• Works with key customers to resolve disputes and non-compliance issues, prepares settlement proposals, negotiates resolution with customer and presents to management for final approval.
• Provides timely and accurate communication of Credit and Reconciliation policies and procedures to Credit department associates.
• Communicates areas of concern or interest regarding customer account status or business process to Senior Management in a timely manner.
• Oversees and ensures that Ingram Content Group Credit Policy is consistently adhered to in the daily functions of the Credit Department staff.
• Addresses internal and external customer issues as they arise or escalate.
• Oversees preparation of credit limit reviews for all accounts within their portfolio, ensuring the reviews are conducted in accordance with Ingram Content Group Credit Policy.
• Monitors the workload of the Credit Representatives, Billing Analyst and Reconcilers and makes adjustments as needed.
• Recommends and implements process improvements, new tools, as necessary to improve productivity and efficiency.
• Evaluates and addresses personnel issues as they arise.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish