Jobs at Inforcer Ltd

Provide hands-on Microsoft 365 consulting to MSP partners through one-to-one troubleshooting, training, webinars, and enablement content. Advise on policy design, Conditional Access, Intune, Purview, Defender, and other Microsoft 365 services. Drive adoption of 365 Manager, identify recurring support patterns, maintain current product expertise, and travel to partner sites and industry events in the UK and internationally.

Leads a team of Implementation Managers overseeing customer implementations across North America. Responsibilities include coaching, workload and KPI monitoring, risk and escalation management, implementation quality assurance, process improvement, coverage coordination, stand-up leadership, customer engagement, and ensuring tickets and kickoff calls are handled promptly. The role requires strong people leadership, project and implementation oversight, cross-functional communication, and familiarity with technical SaaS or Microsoft 365 environments.

Lead multiple client implementations from planning through completion, managing timelines, communications, milestones, and satisfaction. Provide technical troubleshooting, Microsoft-focused guidance, webinars, group training, documentation, and internal enablement. Mentor junior implementation managers, support pre-sales engagements, lead advanced implementations for larger clients, and improve onboarding processes and customer experience.

Leads a global Platform Support team responsible for people management, coaching, recruitment, onboarding, coverage, resourcing, workflows, escalations, quality assurance, knowledge management, and service metrics. Owns CSAT, response and resolution times, backlog, SLA performance, major incident communications, and high-impact customer matters. Partners with Technical Support, Product, Engineering, Partner Success, and Sales while supporting employee development and consistent service delivery across regions and time zones.

Designs and maintains scalable data lake and platform architecture, develops batch and real-time ETL/ELT pipelines, integrates SaaS platforms, databases and APIs, and transforms raw data into trusted datasets. The role supports analytics, reporting, automation and AI initiatives through reliable data delivery, while implementing governance, validation, monitoring, alerting and data quality controls. It also contributes to architecture decisions, troubleshooting, documentation and collaboration with technical and business stakeholders.

Design, develop, and optimize scalable backend systems for cybersecurity solutions. Build APIs, services, reusable code, and web applications; integrate frontend components and third-party APIs; troubleshoot issues; optimize performance; and collaborate with engineering, product, and other stakeholders to deliver secure, reliable platform capabilities.

Lead customers through technical implementations from kickoff to adoption. Coordinate projects, milestones, communications, workshops, webinars, training, documentation, and onboarding activities. Troubleshoot implementation issues, support internal technical training, manage bespoke implementations for larger clients, gather customer requirements, ensure satisfaction, and improve onboarding processes. The role requires strong project management, communication, technical implementation, and customer engagement skills across Microsoft 365, modern workplace, or SaaS environments.

Monitor and investigate security alerts across SIEM, EDR/XDR, network, endpoint, cloud, and identity systems. Triage incidents, analyze logs, support containment and remediation, document investigations, and escalate threats. Improve detection content, tune alerts, participate in threat hunting, support security tool onboarding, and maintain incident reporting. The role includes regular compensated out-of-hours work as part of a 24/7 security operation.

Monitor and investigate security alerts, analyze logs, triage and document incidents, support containment and remediation, and escalate threats. Improve detection content by tuning alerts, reducing false positives, closing gaps, and enhancing playbooks. Participate in threat hunting, onboard security tools, and stay current on emerging threats. The role requires strong Microsoft 365 and Entra ID security knowledge, KQL proficiency, MITRE ATT&CK understanding, sound investigative judgment, and concise technical writing.

Manage a portfolio of MSP partners across Benelux to drive product adoption, renewals and upsell. Onboard clients, run trainings/workshops, monitor account health, surface customer feedback to Product and Engineering, and collaborate with Sales, Support and Marketing to ensure retention and growth.

Develop and execute sales plans across the ANZ region, prospect for new business, build executive-level client relationships, demonstrate products, negotiate contracts, close deals, and achieve sales quotas. The role also involves collaborating with technical teams, monitoring market trends, forecasting sales, and representing the company at business events and conferences.

Build and manage long-term relationships with MSP partners across the ANZ region. Guide onboarding, adoption, retention, renewals, and upsell opportunities while monitoring customer health and engagement. Conduct business reviews, workshops, and training; develop account plans; gather customer feedback; and collaborate with Sales, Support, Product, Engineering, Marketing, and Implementation teams to deliver strong partner outcomes.

Owns full-funnel demand generation programs, including sales enablement, lead follow-up cadences, ABM, integrated campaigns, lead nurturing, funnel optimization, and vendor management. Partners with Sales, RevOps, Product Marketing, and external agencies to improve pipeline, conversion, and revenue impact through data-driven execution and continuous optimization.

Monitor and investigate security alerts across networks, endpoints, cloud platforms, and customer environments. Triage, document, escalate, contain, and remediate incidents while analyzing logs and conducting threat hunts. Improve detection content by tuning alerts, reducing false positives, closing gaps, and enhancing playbooks. Support security tool onboarding, operational processes, and continuous readiness in a 24/7 security operations environment.

Provides first-line IT support and manages company infrastructure, including hardware, software licenses, procurement, asset inventory, system monitoring, patching, updates, onboarding, and offboarding. Troubleshoots Windows, macOS, hardware, software, and network issues; supports Microsoft 365 administration; delivers security awareness guidance; maintains documentation; and contributes to IT and infrastructure improvement projects.

Coordinate recruitment operations across the UK, US, and EMEA by administering the ATS, scheduling interviews, communicating with candidates, maintaining job postings and hiring data, preparing reports, and supporting offers and onboarding. The role also assists with screening, employer branding, recruitment projects, process improvement, compliance, and workflow optimization while supporting Talent Partners and hiring managers.

Provides first- and second-line technical support to MSP partners, triages incidents, resolves platform issues, manages Intercom tickets, and follows major incident procedures. Builds KPI, CSAT, and service dashboards; develops workflows and documentation to improve service desk operations. Collaborates with Engineering and Product on customer feedback and feature requests while delivering professional, empathetic customer service.

Own US People Operations and HR partnering for a growing technology company. Responsibilities include payroll, benefits, onboarding, offboarding, HRIS data, employment compliance, leave administration, employee relations, performance support, compensation benchmarking, policy development, and employee engagement. The role operates independently as the first dedicated US People hire while partnering with UK People leadership and US business leaders.

Manage North American pipeline generation with a focus on outbound growth, while overseeing inbound and event motions. Lead and coach the Business Development team, improve prospecting quality, manage conversion and pipeline targets, reinforce qualification and sales handoff standards, and use performance data to improve messaging, targeting, and conversion. Collaborate with Sales, Marketing, and Operations while supporting representative onboarding, development, and performance management.

Owns B2B demand-generation and growth marketing programs for an MSP-focused cybersecurity and AI company. Responsibilities include lead follow-up cadences, CRM and marketing automation workflows, sales enablement, account-based marketing, integrated campaigns, lead nurturing, audience segmentation, and performance optimization. The role partners closely with Sales, RevOps, vendors, and cross-functional teams to improve funnel conversion, pipeline influence, and revenue impact.