Jobs at Inforcer Ltd

Monitor and investigate security alerts across networks, endpoints, cloud platforms, and customer environments. Triage, document, escalate, contain, and remediate incidents while analyzing logs and conducting threat hunts. Improve detection content by tuning alerts, reducing false positives, closing gaps, and enhancing playbooks. Support security tool onboarding, operational processes, and continuous readiness in a 24/7 security operations environment.

Build and manage long-term relationships with MSP partners across the Nordic region. Drive onboarding, adoption, retention, renewals, and upsell opportunities by aligning platform solutions with client goals. Use account health data to identify risks, create account plans, and proactively engage customers. Collaborate with Implementation, Sales, Support, Product, Engineering, and Marketing, while delivering customer workshops and training.

Manage relationships with MSP partners across EMEA, driving onboarding, product adoption, retention, renewals, and growth. Develop account plans, monitor account health, identify risks and upsell opportunities, gather customer feedback, and collaborate with Sales, Support, Product, Engineering, Marketing, and Implementation. Support customers through workshops and training delivered virtually and in person.

Own a portfolio of complex MSP partners across North America, developing strategic account plans, driving product adoption, leading expansion and cross-sell opportunities, supporting renewals and commercial conversations, recovering at-risk accounts, and mentoring junior Partner Success Managers. The role requires strong stakeholder management, data-driven partner health analysis, and familiarity with B2B or SaaS accounts, cybersecurity, Microsoft 365, or the MSP market.

Manage full-cycle sales across the Nordic region, including prospecting, relationship development, product demonstrations, contract negotiation, and deal closure. The role focuses on acquiring new MSP clients, expanding existing accounts, exceeding sales quotas, forecasting performance, monitoring competitors, and collaborating with technical teams to support successful delivery. Fluency in Finnish, Norwegian, or Swedish and experience selling technology or SaaS products are required.

Manage daily office operations, workplace facilities, vendors, supplies, meetings, and employee experience for a growing Tampa office. Coordinate social and business events, onboarding logistics, travel bookings, workstations, IT equipment, maintenance, safety initiatives, branded materials, and vendor relationships. Identify process improvements, resolve office issues, support workplace culture, and serve as the primary contact for employees, visitors, candidates, partners, and service providers.

Provides first-line IT support and manages company infrastructure, including hardware, software licenses, procurement, asset inventory, system monitoring, patching, updates, onboarding, and offboarding. Troubleshoots Windows, macOS, hardware, software, and network issues; supports Microsoft 365 administration; delivers security awareness guidance; maintains documentation; and contributes to IT and infrastructure improvement projects.

Support onboarding and implementation for new MSP partners by coordinating project timelines, client communications, webinars, classroom training, documentation, video content, and LMS materials. Troubleshoot technical issues, build Microsoft expertise, support occasional product tickets, monitor client satisfaction, and improve onboarding processes and the overall customer experience.

Manage and grow relationships with MSP partners across the DACH region. Responsibilities include onboarding coordination, adoption and retention, account planning, identifying renewals and upsell opportunities, monitoring account health, delivering workshops and training, and communicating customer feedback to internal Product and Engineering teams. The role collaborates closely with Sales, Support, Product, Marketing, and Implementation to deliver strong partner outcomes.

Prospects for new business through cold calling, email campaigns, networking, and research tools. Builds executive-level relationships, understands prospect needs, promotes cybersecurity and AI solutions, and achieves meeting and activity targets. Collaborates with internal technical teams, monitors market and competitor trends, and represents the company at business events and conferences.

Manage the full sales cycle across the DACH region, including prospecting, new business development, account expansion, product demonstrations, contract negotiation, and closing. Build executive-level client relationships, exceed sales quotas, monitor market and competitor activity, provide forecasts, and represent the company at business events. Collaborate with internal technical teams to support effective product delivery.

Prospects for new business through cold calling, networking, social selling, and email campaigns. Researches prospects, builds executive-level relationships, meets qualified-opportunity and activity targets, collaborates with technical teams, monitors market and competitor activity, and represents the company at business events and conferences.

Manage multiple client implementations, including project planning, milestone tracking, client communications, technical troubleshooting, and satisfaction. Support pre-sales engagements, lead advanced implementations for larger clients, host webinars, and deliver individual and group training. Create and update technical and customer-facing documentation and video content, train internal teams, and improve onboarding processes and the overall client experience.

Drive revenue expansion across existing UK MSP accounts by identifying upsell, cross-sell, tenant, and SKU opportunities. Build executive relationships, support product adoption and retention, deliver MRR growth, forecast pipeline, monitor market trends, refine messaging with Marketing and Product, and represent the company at industry events.

Prospect for new business through cold calling, email campaigns, networking, and research. Build executive-level relationships, understand client needs, promote cybersecurity and AI solutions, and achieve meeting and activity targets. Collaborate with internal technical teams, monitor competitors and market trends, and represent the company at business events and conferences.

Drive recurring revenue growth from existing MSP customers by identifying upsell, cross-sell, tenant expansion, and new SKU opportunities. Build executive and operational relationships, execute account growth strategies, support product adoption and retention, forecast pipeline, meet MRR expansion targets, monitor market trends, and collaborate with Customer Success, Product, and Marketing teams on customer outcomes and positioning.

Drive recurring-revenue growth across existing MSP accounts by identifying tenant expansion, upsell, and cross-sell opportunities. Build executive and operational relationships, act as a trusted advisor, support product adoption and retention, forecast pipeline, meet MRR expansion targets, monitor customer trends, refine SKU messaging with Marketing and Product, and represent inforcer at industry and partner events.

Supports the senior designer by creating branded visual assets for eBooks, infographics, events, paid campaigns, websites, social media, presentations, and other marketing initiatives. Produces digital graphics, basic animations, and advertising variations while maintaining brand consistency. Collaborates with marketing, sales, GTM, and wider business teams, manages design requests through project collaboration tools, and contributes to ad hoc creative projects.

Lead the order-to-cash cycle for a high-volume customer base: manage billing, payments, collections, cash allocation, forecasting, KPI reporting, and cross-functional financial partnering. Drive process improvements, billing automation, and AR controls while supporting month-end, variance analysis, and executive reporting. Provide commercial insight to stakeholders and ensure accurate financial discipline across AR and credit control functions.

Own budgeting, forecasting, financial modelling, performance analysis, and executive reporting. Act as finance business partner to leaders, support investment cases, build KPIs/dashboards, and collaborate with accounting to ensure accurate month-end reporting and commercial decision support.