Jobs at iA American Warranty Group (part of iA Financial Group)

Responds to client inquiries by phone, email, and correspondence; explains policy and coverage information; researches accounts; resolves issues; escalates complex requests; documents interactions; follows up on outstanding matters; maintains product knowledge; and supports team projects while complying with company standards and regulations.

Provides customer assistance to life insurance policyholders and agents through phone, email, fax, and occasional in-person interactions. Explains policy coverage, researches contracts, resolves inquiries, processes policy changes, documents interactions, escalates issues, and follows up as needed. Requires strong communication, problem-solving, attention to detail, product learning, compliance, and customer service skills in a traditional office environment.

Lead the modernization of mainframe policy administration modules into AWS serverless microservices. Define service boundaries, integration patterns, data migration strategies, technical roadmaps, and legacy-cloud coexistence approaches. Collaborate with product, architecture, and modernization teams; present proposals to architecture governance; resolve complex technical challenges; and promote Infrastructure as Code, CI/CD, observability, and cross-team alignment.

Supports U.S. tax compliance, reporting, and advisory activities, including current and deferred tax provisions under IFRS, cross-border U.S.-Canada tax matters, treaty interpretation, withholding tax, and tax due diligence for transactions and reorganizations. Provides practical guidance to internal stakeholders and collaborates with Finance, Legal, Actuarial, and Investments teams. The role requires strong U.S. taxation expertise, analytical judgment, and attention to detail.

Business Analyst serves as the link between business stakeholders and technical delivery teams. Responsibilities include gathering and documenting requirements, creating user stories, acceptance criteria, process flows, and functional specifications; supporting Agile backlog refinement, sprint planning, testing, and user acceptance testing; and analyzing processes and data to identify inefficiencies, root causes, automation opportunities, and measurable improvements.

Oversee insurance underwriter, administrator, and obligor accounting activities, including monthly close, journal entries, financial reviews, reconciliations, KPI reporting, internal controls, process improvements, and audit coordination. Support client relationships, trust reimbursements, fraud prevention, and resolution of accounting issues while ensuring compliance with accounting standards and company policies.