Jobs at Hostpapa

Provides technical customer support for web hosting, websites, email, DNS, and WordPress through phone, email tickets, and live chat. Troubleshoots advanced technical issues, explains web technologies clearly, handles callbacks, escalates sales and billing inquiries, and maintains high customer satisfaction. The role requires English and Spanish communication skills, strong troubleshooting ability, and technical support or helpdesk experience.

Provide bilingual English and French technical customer support through phone, email, tickets, and live chat. Troubleshoot website, email, hosting, DNS, and WordPress issues; explain solutions clearly; handle callbacks and escalate sales or billing questions. The role focuses on resolving advanced web technology problems and delivering a high-quality customer experience in a remote-first environment.

Build and evolve CloudBlue’s high-volume data and analytics platform, including real-time ingestion, pipelines, storage, data models, APIs, and production observability. Develop AI-powered workflows and integrate AI into backend services and business processes. Ensure data quality, reliability, performance, testing, and production SLOs while collaborating with cross-functional engineering and product teams in a distributed environment.

Provide end-to-end technical support for CloudBlue’s cloud-commerce platform. Investigate incidents, troubleshoot Linux, networking, database, API, and hosting issues, identify root causes, and resolve tickets within SLAs. Document solutions, create knowledge-base content, communicate with customers, and collaborate with developers, account managers, and product teams. The role requires independent workload management, strong technical communication, and continuous learning.

Define CloudBlue’s product vision, strategy, roadmap, and requirements while translating customer and market needs into scalable cloud-commerce solutions. Collaborate with cross-functional and customer-facing teams on delivery, adoption, and go-to-market execution. Evaluate AI-driven capabilities and emerging technologies within a microservices-based SaaS platform, leveraging knowledge of APIs, cloud infrastructure, software development, and complex enterprise domains such as billing, BSS, ERP, finance, and eCommerce.

As a Solutions Engineer, you'll serve as a technical liaison, gathering requirements, supporting integrations, and collaborating with different teams to ensure successful implementation and onboarding.