Jobs at HFM

Produces daily market updates, technical analysis, trading signals, videos, webinars, and educational content across digital channels. Presents trading strategies, trains internal teams and VIP clients, supports client retention, and represents the company at media interviews, conferences, trade shows, and financial events. Requires strong multi-asset technical analysis, writing, public speaking, English and French fluency, and willingness to travel.

Manages prospective and existing client relationships for an online multi-asset broker. Responsibilities include presenting products, supporting onboarding, explaining trading systems, addressing inquiries, driving conversion and retention, maintaining client satisfaction, entering accurate data, and following AML/KYC procedures. The role requires sales performance, financial market familiarity, strong Arabic and English communication, and the ability to work independently in a fast-paced environment.

Monitors payment service provider communications, performance, maintenance, gateways, configurations, and account balances. Investigates transaction inquiries and discrepancies, coordinates balance replenishment, and supports operational continuity during afternoon and overnight rotational shifts. The role requires payment operations or back-office experience in Forex or FinTech, strong problem-solving and communication skills, and an understanding of payment gateway processes.

Develop and manage data-driven, omnichannel CRM campaigns across the customer lifecycle, including onboarding, conversion, retention, reactivation, education, and loyalty. Configure and optimize marketing automation platforms, customer journeys, segmentation, personalization, and dynamic content. Analyze campaign performance, conduct A/B and multivariate testing, maintain dashboards, and collaborate with CRM, content, design, product, and analytics teams to improve activation, retention, and ROI.

Manage reception and front-desk operations, greet visitors, route calls and emails, coordinate meeting rooms, access, mail, deliveries, vendors, procurement, inventory, and internal events. Maintain an organized office, support health and safety compliance initiatives, coordinate meeting logistics, and provide administrative assistance to HR Operations. The role requires onsite full-time work with limited hybrid flexibility.

Develop and maintain CMS modules, backend systems, scalable services, APIs, third-party integrations, and database solutions. Lead and mentor a backend development sub-team, provide technical guidance, conduct code reviews, and promote development best practices. Collaborate with frontend developers and stakeholders, evaluate emerging technologies and AI-assisted tools, and improve code quality, productivity, and operational efficiency.

Analyze marketing data, campaign performance, ROI, customer behavior, segmentation, retention, and lifetime value. Build reporting frameworks and KPI dashboards, conduct A/B testing, develop predictive models, and provide actionable recommendations. Collaborate with marketing teams to improve targeting, data quality, automation, and campaign efficiency using Excel, SQL, Python, Power BI, Tableau, and digital advertising platforms.

Lead HFM’s marketing department by defining strategies, managing marketing projects, coordinating internal and external stakeholders, developing project plans, allocating resources, resolving risks, and tracking performance. The role includes team leadership, digital campaigns, product launches, events, partnerships, and stakeholder communication. Candidates need marketing project management experience, strong leadership and organizational abilities, Jira familiarity, and fluency in English and Spanish.

Maintains accounting records, reconciles ledgers, issues invoices, processes payments, manages receivables and payables, supports financial reporting and month-end and year-end close, assists with tax and VAT filings, prepares audit schedules, coordinates coding and approvals, and maintains accounting systems.

Clean and analyze large datasets using SQL and Python, conduct exploratory analysis, and translate findings into business insights. Develop and maintain Power BI dashboards, reports, DAX calculations, and SSAS models. Document BI processes and data flows, support data governance, and train business users on BI tools and best practices. The role also provides recommendations to improve efficiency and business performance, with a focus on financial services and trading data.

Manages daily treasury activities, including cash positioning, forecasting, payments, bank reconciliations, banking relationships, foreign-exchange exposure, and financial reporting. Processes monthly payroll, validates employee inputs, maintains payroll records, calculates final payments, handles statutory deductions and returns, reconciles payroll to the general ledger, issues payslips, and addresses employee queries. Supports audits, compliance, month-end close, and confidentiality requirements while collaborating with Finance, HR, banks, and other stakeholders.

Develops and maintains automated testing frameworks for web and mobile applications. Designs and executes automated tests covering functionality, reliability, usability, and performance; integrates testing into CI/CD pipelines; prepares test environments and data; investigates failures and defects; maintains test plans and reporting; collaborates with developers to improve coverage; and promotes QA automation best practices.

Leads and scales frontend, backend, and QA teams while defining web technology strategy and roadmap. Oversees corporate websites, CMS platforms, backend integrations, and email deliverability. Drives website performance, SEO, conversion optimization, security, scalability, and cross-device user experience. Partners with Marketing, IT, Product, UX/UI, and Compliance, translates business KPIs into technical objectives, establishes delivery timelines, and adopts AI tools to improve engineering productivity.

Research market opportunities, trends, and competitors; coordinate regional business development; lead events across West Africa; support and train staff; manage affiliate relationships; develop market-entry, sales, and partnership strategies; collaborate with internal teams; and negotiate agreements with affiliates and partners. The role requires business development and sales experience, African market exposure, strong analytical and communication skills, English fluency, and extensive travel willingness.

Own the end-to-end lifecycle and strategy for crypto products across jurisdictions. Develop roadmaps, manage backlogs, evaluate infrastructure partners, coordinate compliance and legal requirements, define technical specifications, monitor post-launch performance, and mentor Product Managers. The role requires substantial crypto and regulated-finance experience, including knowledge of custody, wallets, trading, staking, blockchain fundamentals, AML/KYT, Travel Rule, and MiCA.

Presents HFM’s financial trading products, supports prospective and existing clients, guides onboarding, explains trading systems, maintains client relationships, and meets sales targets. The role requires accurate data entry, knowledge of online trading and market conditions, adherence to AML and KYC procedures, and strong communication in a fast-paced environment.

Collects quantitative and qualitative customer data, designs Voice of the Customer surveys, builds customer databases, develops personas and segments, and generates insights to guide product roadmaps and prioritization. The role represents customer needs internally, collaborates across global functions, presents findings to senior stakeholders, and applies best practices in customer analytics and experience.

Lead administration, maintenance, optimization, incident response, upgrades, and infrastructure projects for MT4/MT5 trading platforms. Manage hosting, disaster recovery, bridges, liquidity-provider systems, white labels, and integrations. Develop automation, operational procedures, documentation, and architectural diagrams. Mentor administrators and coordinate with MetaQuotes to resolve complex production issues. The role includes on-call and weekend maintenance responsibilities.

Leads paid social acquisition strategy and team management across Meta, TikTok, Telegram, and X. Owns campaign launches, optimization, scaling, testing, attribution, tracking accuracy, and performance against CPA, FTD, ROAS, and LTV targets. Collaborates with creative, compliance, and product teams, analyzes performance data, mentors specialists, monitors industry and platform changes, and identifies new growth channels within forex and CFD marketing.

Designs, manages, and optimizes Kubernetes clusters and production workloads. Monitors and troubleshoots Linux, networking, AWS, and Kubernetes environments; leads infrastructure upgrades, migrations, capacity planning, high-availability, and disaster-recovery initiatives. Expands SaltStack automation, collaborates on architecture decisions, mentors engineers, maintains documentation, and drives continuous improvement across infrastructure and automation.