The Role
Provides Level 1 and Level 2 technical support for hardware, operating systems, software, telephony, networks, and productivity applications. Responsibilities include resolving support tickets, onboarding and offboarding employees, provisioning accounts and permissions, managing IT assets, configuring VPN and remote access, installing peripherals, maintaining documentation, and supporting employees remotely and during 24/7 coverage when required.
Summary Generated by Built In
About
Us
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets.
As we
continue to expand, we are seeking a driven and strategic IT User Support Engineer to
join our team.
Responsibilities:
Responsibilities:
- Provide Level 1 and Level 2 technical support for desktop hardware, operating systems, software, and productivity applications.
- Diagnose and troubleshoot hardware, software, computer systems, telephony, and network-related issues.
- Respond promptly to IT support tickets and call-outs, ensuring timely resolution of technical issues.
- Manage employee onboarding and offboarding, including workstation setup, account provisioning, access permissions, and hardware installation.
- Maintain accurate IT asset inventories, including laptops, desktops, monitors, peripherals, and mobile devices.
- Provide remote IT support, including VPN connectivity, remote access configuration, and troubleshooting for off-site and travelling employees.
- Install, configure, and troubleshoot printers, scanners, network connections, and peripheral cabling, ensuring proper cable management.
- Maintain accurate IT documentation, follow internal policies and procedures, and collaborate with the team to provide 24/7 support when required.
Requirements
Must have:
- 3+ years of experience in a similar position.
- Degree or equivalent experience in Computer Science, Information Technology, or a related field.
- Knowledge in Microsoft and Linux operating systems.
- Fluent in English and Greek
Resumes
must be submitted in English.
Applicants must be eligible or have legal authorization to work in the country where the position is based.
Applicants must be eligible or have legal authorization to work in the country where the position is based.
Benefits
- Comprehensive
Health Insurance
- Additional
Paid Annual Leave
- Birthday
Leave
- Meal
Allowance
- Udemy
Business access
- Referral
Bonus Program
- Summer
Short Fridays (August)
Additional Support
- Visa
Sponsorship and Relocation Assistance (If
applicable)
Sounds like you?
Let’s write the next chapter together!
All Applications will be handled with the strictest
confidentiality.
Skills Required
- 3+ years of experience in a similar position
- Degree or equivalent experience in Computer Science, Information Technology, or a related field
- Knowledge of Microsoft operating systems
- Knowledge of Linux operating systems
- Fluency in English and Greek
- Eligibility or legal authorization to work in the country where the position is based
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The Company
What We Do
HFM is an internationally acclaimed, regulated multi-asset broker serving retail and institutional clients worldwide. The company provides online trading services and platforms across forex, contracts for difference (CFDs), futures, commodities, stocks, and indices. Its offering emphasizes competitive trading conditions, innovative tools, partner support, and access to multiple global markets through its financial technology infrastructure, helping traders participate in global markets.
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