Teams at Hewlett Packard Enterprise

Installs, configures, stages, troubleshoots, and decommissions HPC and AI hardware, networking, storage, accelerators, and lab infrastructure. Maintains inventory, asset records, shipments, storage, remote access, system configurations, and audit-ready documentation. Supports lab and data-center operations, monitors safety and infrastructure conditions, coordinates with global engineering teams, and escalates technical issues. Recommends improvements to staging, workflows, automation, documentation, and operational efficiency while following safety, security, quality, and change-control procedures.

Leads complex enterprise technical support operations, including incident investigation, log and packet analysis, root-cause analysis, escalation coordination, and customer communications. Improves support processes, Salesforce and JIRA workflows, operational metrics, entitlement accuracy, and engineering engagement. Develops documentation, training, automation, and AI-assisted support workflows while coordinating global teams and mentoring colleagues. Supports enterprise platforms spanning distributed systems, networking, storage, cloud-native environments, observability, and AI infrastructure.

Leads and develops a digital sales team responsible for revenue, margin, customer satisfaction, pipeline health, forecasting, and quota attainment. Builds sales strategy, manages territories and deal progression, coaches representatives, and drives performance and career development. Establishes customer and partner relationships, delivers consultative technology solutions, and collaborates with product, engineering, finance, customer success, and channel teams. Promotes modern sales technologies and advises leadership on strategic initiatives.