Jobs at Hastings Direct

Develop and maintain scalable front-end applications using JavaScript and React.js. Collaborate with UX, backend, and product teams, write tests and documentation, participate in code reviews, support junior engineers, follow Agile/Scrum, and ensure customer- and regulatory-focused outcomes.

Manage a portfolio of motor write-off claims, handling inbound and outbound calls with customers and partners. Provide empathetic customer service, negotiate outcomes, maintain accurate records, update customers on valuations, and proactively chase suppliers to resolve claims quickly.

Design, build and maintain scalable telematics data pipelines and dbt models in a cloud data platform. Create productionised features for pricing and modelling, ensure data quality, testing, documentation, and performance optimisation while collaborating with data engineers, analysts and data scientists.

Responsible for leading quality assurance across underwriting lines, improving testing strategies with automation, and mentoring QA teams to enhance delivery quality and efficiency.

Manage a portfolio of credit hire claims end-to-end: determine liability and indemnity, control hire spend through investigation and negotiation, gather evidence and apply case law, handle inbound calls from customers and third parties, meet monthly targets, and resolve complaints promptly to protect customer interests and limit financial exposure.

Manage a portfolio of credit hire claims from first notification to settlement. Determine liability and indemnity, investigate and negotiate hire spends, gather evidence and use case law to protect company interests, handle inbound calls, meet monthly targets, and resolve complaints promptly.

The Pricing Manager will optimize and develop pricing strategies using data analysis, ensure compliance, and provide insights to management.

Lead end-to-end UX/UI design from discovery through prototyping, delivery, and iteration. Partner with product and technical teams to produce user flows, wireframes, high-fidelity designs and interactive prototypes. Run usability testing and customer research, use data to validate concepts, simplify complex insurance and regulatory journeys, present evidence-based solutions to stakeholders, and integrate AI into design workflows to improve outcomes.

The Java Developer will create new features for policy administration and claims handling, while also integrating new systems and documenting work according to standards.

As a Principal Engineer, you will lead the Technology Engineering team, mentor engineers, resolve complex business challenges, and enhance technical standards and project delivery in a fast-paced environment.

Responsible for leading and delivering solutions across product lifecycles, designing APIs and microservices, and establishing trusted relationships with stakeholders.

The Solution Architect leads architecture activities, working with stakeholders to define solutions using cloud capabilities and technologies, ensuring alignment with business needs.

Lead QA insight, reporting and automation strategy for a regulated insurance business. Define governance, interpretation standards and requirements for QA reporting, drive risk-based assurance and targeting, identify automation and AI/text/speech analytics opportunities, and provide senior strategic QA leadership to improve customer outcome monitoring and assurance effectiveness.

Lead BAU and strategic pricing implementation projects: gather requirements, design optimized solutions, develop and test pricing algorithms (Python/SQL), manage pre-release activities, document pipelines, provide data-driven insights, mentor and recruit pricing engineers, and drive process improvements.

Lead the insurance complaints contact centre, managing Team Leaders to deliver fair, timely complaint resolution. Drive operational performance, regulatory compliance (FCA/DISP), MI-led root cause analysis, resource planning and continuous improvement while partnering with Risk, Quality and Customer Experience stakeholders.

Own and continuously improve digital claims journeys by using data and research to prioritise backlog, define and deliver UX/service design solutions, collaborate with cross-functional teams, ensure governance and regulatory compliance, and manage help content and customer support assets to improve outcomes and reduce costs.

Lead end-to-end pricing analysis and deployment for alternative pricing; explore new datasets, propose pricing changes, monitor performance metrics, and support junior analysts. Innovate pricing solutions using SQL and Python to improve risk assessment and profitability in UK motor insurance.

Develop and deploy pricing and risk models for motor insurance using diverse datasets. Own end-to-end ML projects from EDA to production, evaluate post-deployment performance, identify new data opportunities, and mentor junior analysts to improve pricing, claims prediction and fraud detection.

Design, develop and deploy predictive pricing models and supporting pipelines for market pricing. Create tools, investigate new rating factors, translate model outputs into pricing strategies, maintain ML workflows, troubleshoot data/model/pipeline issues, and apply engineering best practices including Git, testing and documentation.

Conduct objective, evidence-led quality assessments of customer interactions and operational work across telephony, written and digital channels. Apply the Quality Assurance Framework consistently, escalate risks, support calibration and appeals, identify recurring findings, and provide actionable feedback to improve customer outcomes and operational standards.