Jobs at Hastings Direct

Lead the UK Accidental Damage claims operation across internal and outsourced teams. Drive operational performance, customer and claims outcomes, regulatory compliance, quality, reserve management, process effectiveness, continuous improvement, and partner accountability. Use data and root-cause analysis to improve performance, manage change, and deliver customer service and indemnity objectives in a regulated contact centre environment.

Support and administer Microsoft Power Platform, Copilot Studio, and Messenger services across enterprise environments. Responsibilities include incident resolution, environment governance, security and access controls, release coordination, CI/CD deployments, technical assurance, troubleshooting, documentation, audits, and continuous service improvement. The role collaborates with engineering, architecture, operations, testing, and delivery teams to assess risks, manage dependencies, and ensure changes are supportable and successfully transitioned into service.

Lead commercial execution for third-party claims, driving data-led trading improvements, managing supplier contracts and commercial performance, mitigating risk, and coaching junior team members to optimise indemnity spend.

The Solution Architect leads architecture activities, working with stakeholders to define solutions using cloud capabilities and technologies, ensuring alignment with business needs.

Leads enterprise AI engineering, MLOps, and platform teams; establishes AI standards, governance, guardrails, and Responsible AI practices. Oversees model development, deployment, monitoring, evaluation, automation, observability, and continuous improvement. Partners with architecture, risk, compliance, and business stakeholders on AI strategy and value delivery. Builds high-performing teams through mentoring, recruitment, and succession planning.

Leads a team of Data Scientists and shapes data science strategy across the insurance business. Develops and deploys machine learning, statistical, and predictive models across the full lifecycle, including experimentation, production deployment, monitoring, and optimization. Partners with engineering, technology, and senior stakeholders to identify commercial opportunities, evaluate data sources, govern models, and translate technical outputs into actionable business insights.

Leads the organisation’s Second Line Support team, managing people, service delivery, incident escalation, SLAs, KPIs, major incidents, capacity, and service continuity. Drives first-time fixes, knowledge sharing, automation, process improvement, reporting, governance, documentation, security, audit, and regulatory compliance. Supports technology and business projects through transition to business-as-usual operations. This is a six-month fixed-term role requiring three days per week at the Bexhill or Leicester site.

Own and prioritize the technology product backlog, shape product strategy, and lead delivery of scalable, secure solutions. Collaborate with engineering, architecture, security, risk, and senior business stakeholders to align products with strategic objectives. Evaluate emerging technologies, balance value, cost, risk, and delivery considerations, and measure adoption and business outcomes to drive continuous improvement.

Supports the design, implementation, and maintenance of automated test scenarios within a Scrum-based technology team. The role involves collaborating across disciplines, participating in sprint ceremonies, reviewing requirements, and following engineering practices to deliver reliable software. Candidates should have a willingness to learn, basic programming and SQL knowledge, familiarity with GitHub, and interest in test automation, APIs, CI platforms, and responsible use of generative AI.

Design and develop scalable email design systems, responsive email templates, reusable components, patterns, and documentation for CRM, lifecycle, promotional, service, and transactional communications. Ensure work follows brand standards, accessibility requirements, email client constraints, and modern design-system practices. Collaborate with stakeholders and cross-functional teams while applying expertise in Figma, visual design, HTML email considerations, and CRM or marketing automation platforms.

Provide commercial legal support across data, IT, claims and insurance intermediary areas: draft and negotiate contracts, review policy and partner terms, advise stakeholders, deliver training, and support contract governance for the Group.

Own UK corporate tax compliance, reporting, tax calculations, tax authority enquiries, and advisory projects including transfer pricing, financing, restructurings, and controlled foreign companies. Improve and automate tax processes using Workday Financials and Copilot, support tax risk mitigation, manage auditors, and lead the development of a tax graduate while advising business teams and external stakeholders.

Leads a high-risk complaints function handling executive complaints, litigation, and Financial Ombudsman Service requests. Manages workloads, service standards, escalations, regulatory compliance, and customer outcomes while building stakeholder relationships and advising senior leaders. Coaches and develops Complaint Resolution Specialists, manages performance and wellbeing, identifies risks and skills gaps, and ensures complaints comply with FCA, DISP, FOS, and Consumer Duty requirements.

Analyze internal and external management information, monitor KPIs, identify commercial underperformance, and support strategies to improve results. Develop business cases, lead commercial projects and initiatives, contribute to budgeting and forecasting, and deliver accurate daily, weekly, and monthly reporting. The role requires analytical, commercial, communication, presentation, organizational, and prioritization skills in a hybrid insurance environment.

Owns claims product prioritization, user stories, acceptance criteria, testing, backlog management, sprint planning, and delivery of transformation initiatives. The role partners with business stakeholders, delivery leads, and project teams, documents and communicates requirements, supports operational acceptance testing, and develops expertise in the Guidewire platform. It requires Agile experience, systems process design knowledge, multitasking across projects, and the ability to communicate with technical and non-technical audiences.

Supports motor claims commercial strategy by analyzing claims inflation, market movements, performance trends, and claims behavior. The role develops management information and data visualizations, engages internal and external experts, monitors claims performance, identifies emerging risks, and supports initiatives to improve claims outcomes. Strong analytical, commercial, claims-management, insurance-pricing, and stakeholder collaboration skills are required.

Develop and optimise personal-loan pricing and trading strategies, automate pricing execution, identify pricing factors with modelling teams, and maintain management information for performance monitoring. The role provides analysis to senior leadership, supports regulatory compliance and fair customer outcomes, and acts as a commercial subject-matter expert while guiding supporting analysts. Strong SQL and experience with price comparison websites and risk-based lending pricing are essential.

Handle third-party property damage claims from initial contact through settlement. Responsibilities include managing inbound and outbound calls, assessing liability and coverage, evaluating settlement amounts, negotiating with claimants, solicitors, and insurers, maintaining accurate claim records, and following regulatory and company standards. The role requires strong communication, organization, problem-solving, negotiation, empathy, time management, adaptability, and confidence using computer systems. Training is provided, with hybrid working after initial in-person training.

Develop and support predictive models for insurance risk, pricing, and underwriting decisions. Integrate models into production systems, monitor and maintain them, and build reusable modelling tools, pipelines, and processes. Prepare and evaluate data features for predictive value, stability, interpretability, and customer impact. The role requires Python, SQL, machine-learning, version-control, and commercial data-science experience, with Azure ML, Snowflake, and insurance experience desirable.

Lead target architecture, standards, patterns, and best practices for a Workday-based finance transformation. Design and support Workday solutions, integrations, reporting, and alignment with the wider technology landscape. The role requires knowledge of insurance subledger accounting, data lineage, foundational data modelling, Worktags, chart of accounts, and multiple Workday Financials modules including PRISM, General Ledger, Accounts Payable, Accounts Receivable, Business Assets, Projects, and Expenses.