Jobs at Hastings Direct

Owns end-to-end digital experimentation and conversion optimisation, including roadmap management, hypothesis development, test planning, stakeholder sign-off, measurement, analysis, and recommendations. The role uses qualitative and quantitative data, user research, web analytics, competitor insights, and A/B testing to improve ecommerce journeys, support new propositions and MVPs, and drive commercial performance.

Design, build, and maintain scalable .NET applications, RESTful APIs, and microservices using C# and Azure. Collaborate with engineering, product, and business teams in an Agile environment, applying automation, CI/CD, DevOps, testing, and cloud practices. Support infrastructure and data pipelines for .NET and AI workloads while exploring responsible AI and emerging AI engineering technologies.

Lead predictive modeling projects from conception through production and monitoring, develop reusable data science pipelines, evaluate features, and guide a team of data scientists. The role partners with senior leaders to shape data science strategy, improve modeling practices, and deliver commercially valuable solutions for insurance pricing.

Build and maintain machine learning pipelines for market pricing, productionise Python models and data science workflows, and improve testing, deployment, monitoring, versioning, documentation, and governance. Investigate data, model, and pipeline issues; automate manual processes; and collaborate with Pricing, Data Science, Data Engineering, ML Engineering, and governance teams in a regulated environment.

Lead the architecture and operation of machine learning platforms supporting feature engineering, experimentation, model training, deployment, monitoring, retraining, and governance. Partner with data scientists, data engineers, and software engineers to deliver reliable, scalable ML solutions for telematics and insurance pricing. Establish CI/CD, observability, versioning, reproducibility, and infrastructure automation standards while presenting technical solutions to technical and commercial stakeholders.

As a Motor Claims Desktop Engineer, you will assess vehicle damage remotely, review repair estimates for accuracy, manage claims cost, and support supplier audits. You will act as a subject matter expert, providing technical guidance and ensuring compliance with industry standards for a smooth claims journey.

Lead target architecture, standards, patterns, and best practices for a Workday-based finance transformation. Design and support Workday solutions, integrations, reporting, and alignment with the wider technology landscape. The role requires knowledge of insurance subledger accounting, data lineage, foundational data modelling, Worktags, chart of accounts, and multiple Workday Financials modules including PRISM, General Ledger, Accounts Payable, Accounts Receivable, Business Assets, Projects, and Expenses.

Handle inbound customer calls to report insurance claims, accurately record and validate incident information, establish liability, gather missing details, and prepare claims for progression. The role requires empathy, clear communication, active listening, sound decision-making, and confidence managing difficult conversations and complaints. It includes five weeks of hybrid training and ongoing development, with rotational weekday shifts and primarily remote work after training.

Lead complex pricing investigations and analytical projects for a telematics insurance pricing team. Perform data investigation, root-cause analysis, tooling development, pricing validation, and post-live review. Collaborate with developers to embed analytical tools, communicate findings to technical and business stakeholders, coordinate pricing changes, and support junior analysts. The role requires strong Python and SQL skills, end-to-end project delivery, and ideally UK motor or general insurance experience.

Develop and optimise personal-loan pricing and trading strategies, automate pricing execution, identify pricing factors with modelling teams, and maintain management information for performance monitoring. The role provides analysis to senior leadership, supports regulatory compliance and fair customer outcomes, and acts as a commercial subject-matter expert while guiding supporting analysts. Strong SQL and experience with price comparison websites and risk-based lending pricing are essential.

Leads business analysis and design across complex initiatives, from discovery and requirements through delivery and business readiness. Facilitates workshops, models processes, analyzes data, manages risks and dependencies, and translates business needs into clear specifications. Builds trusted relationships with senior stakeholders, technology teams, and third parties. Coaches and develops business analysts at multiple levels while championing BA standards, governance, quality assurance, Agile delivery, and continuous improvement.

Review insurance policies requiring validation, verify customer details and documents, identify potential misrepresentation, and make fair decisions about coverage and pricing. Communicate with customers by phone and digital chat, manage workloads against targets, and comply with company policies and regulatory requirements while delivering a clear, supportive customer experience.

Support customers approaching policy renewal by listening to their needs, fact-finding changes, navigating internal systems, and recommending suitable insurance products and pricing. Handle inbound calls, provide accurate policy and quotation information, address concerns, and guide customers toward informed renewal decisions. The role includes 12 weeks of office-based training before transitioning to hybrid work, with ongoing coaching and development.

Provide customers with quotes for car, bike, van, home, and multi-policy insurance products. Explain coverage clearly, build rapport, identify customer needs, and support customers in completing purchases through digital products. The role includes a 12-week in-office training program, live-call coaching, ongoing development, and hybrid working after sign-off.

Review insurance policies requiring information validation, carefully check customer details and documents, identify potential misrepresentation, and ensure customers have appropriate coverage. The role combines phone and digital chat interactions, fair decision-making, regulatory compliance, workload management, and clear customer communication while meeting performance targets.

Supports customers with motor insurance claims involving vehicle write-offs. The role likely involves explaining claim processes, providing updates, handling customer queries, and coordinating claim resolution. The employer conducts thorough reference checks, including credit and criminal record checks, and promotes an inclusive recruitment process.

Support insurance customers whose policies are due for renewal. Handle inbound calls, listen to customer needs, identify changes in circumstances, use internal systems to assess options, and recommend suitable products and prices. Provide accurate policy and quotation information, address concerns, and guide customers toward informed renewal decisions. The role includes 12 weeks of office-based training before hybrid working, with ongoing coaching and development.

Manage key suppliers within the motor claims supply chain, including strategic alignment, supplier governance, contract risk, performance reporting, regulatory adherence, and remedial actions. Lead procurement and commercial initiatives, improve inefficient processes, identify innovation opportunities, and use data, management information, and AI to improve supplier value, customer outcomes, and business growth.

Delivers analysis, reports, and Power BI dashboards supporting underwriting, portfolio performance, profitability, risk, and customer outcomes. Monitors KPIs, investigates performance drivers, reconciles data, writes SQL, validates outputs, and translates business questions into actionable insights. Collaborates with analysts, data engineers, BI specialists, and stakeholders while improving reporting automation, data quality, visualization, and analytical processes.

Own UK corporate tax compliance, reporting, tax calculations, tax authority enquiries, and advisory projects including transfer pricing, financing, restructurings, and controlled foreign companies. Improve and automate tax processes using Workday Financials and Copilot, support tax risk mitigation, manage auditors, and lead the development of a tax graduate while advising business teams and external stakeholders.