Jobs at Hastings Direct

Owns end-to-end digital experimentation and conversion optimisation, including roadmap management, hypothesis development, test planning, stakeholder sign-off, measurement, analysis, and recommendations. The role uses qualitative and quantitative data, user research, web analytics, competitor insights, and A/B testing to improve ecommerce journeys, support new propositions and MVPs, and drive commercial performance.

Investigate and assess motor insurance claims involving contractual breaches, indemnity disputes, MIB claims, and selected high-value or peril-specific losses. Evaluate evidence, determine indemnification, pursue recoveries, communicate decisions empathetically, manage technically complex claims, use predictive analytics to identify riskier claims, and recommend process improvements while complying with legal and regulatory requirements.

Leads a team of risk analysts responsible for managing and optimizing the insurer’s telematics footprint. Identifies profitable growth opportunities, analyzes loss ratios and performance KPIs, develops underwriting risk controls, and makes portfolio recommendations. The role also requires strategic stakeholder engagement, team coaching, customer fairness oversight, and strong knowledge of insurance pricing, competitors, and underwriting principles.

Own end-to-end testing for the loans business across customer journeys, APIs, integrations, data, and supplier platforms. Plan and execute tests, build automated smoke and regression coverage, manage defects, coordinate SME and supplier testing, assess residual risk, and provide release recommendations. The role is hands-on and focused on establishing and improving testing capability without managing a test team.

Lead end-to-end UX/UI design from discovery through prototyping, delivery, and iteration. Partner with product and technical teams to produce user flows, wireframes, high-fidelity designs and interactive prototypes. Run usability testing and customer research, use data to validate concepts, simplify complex insurance and regulatory journeys, present evidence-based solutions to stakeholders, and integrate AI into design workflows to improve outcomes.

Designs and delivers engaging, inclusive blended learning experiences across digital, virtual, and in-person formats. Owns the full learning design lifecycle, including discovery, consultation, development, launch, evaluation, and continuous improvement. Partners with HR, organizational development, training leaders, and subject matter experts to create business-aligned learning solutions. Uses authoring, multimedia, emerging AI, and immersive technologies to improve learner engagement and capability across insurance, claims, and customer operations teams.

Develop and maintain scalable front-end applications using JavaScript and React.js. Collaborate with UX, backend, and product teams, write tests and documentation, participate in code reviews, support junior engineers, follow Agile/Scrum, and ensure customer- and regulatory-focused outcomes.

Design, build and support scalable Snowflake-based data platforms and automated data pipelines. Collaborate with stakeholders to apply SQL, Python and cloud (Azure) tooling, drive AI/ML and generative AI adoption, and implement MLOps and governance to improve performance, scalability, and operational efficiency.

Work as a test automation engineer on Agile sprint teams to define acceptance criteria, implement automated UI and API tests, manage test artifacts, and ensure work meets team definitions of ready and done. Collaborate on backlog, write Gherkin, and use CI/source control to deliver high-quality features.

The Senior Digital Engineer will provide leadership and deliver high-quality software changes across all aspects of the software development lifecycle while mentoring junior members and managing stakeholder expectations.

As a Principal Cloud and AI Solution Architect, you will design cloud-first solutions, manage architecture decisions, and collaborate with stakeholders to deliver innovative solutions aligned with business needs.

Lead a team of Risk Pricing Analysts to improve risk pricing models, integrate new data and techniques, run pricing projects, develop pricing tools, coach analysts, and ensure fair customer outcomes and regulatory training compliance.

Design, implement and extend test automation frameworks to enable an Automation-Only approach. Validate and test AI-enabled solutions, use AI tools to create and maintain automation, implement UI and API tests, provide test automation metrics, evaluate and adopt tooling, and mentor junior engineers and new joiners.

The Senior Microservices Engineer will design, develop, and maintain microservices applications, mentor junior engineers, and contribute to engineering standards within a collaborative agile team.

The Pricing Manager will oversee a team of analysts to drive value through data insights in multi-product households, collaborating across departments to implement strategies that benefit customers.

The Risk Pricing Manager will develop and optimize pricing strategies for multicar and multiple product households, ensuring profit growth and effective risk assessment. Key responsibilities include enhancing pricing models, collaborating with cross-functional teams, and improving customer outcomes through data-driven insights.

The Microservices Developer will design, build, and maintain microservices-based applications, work with agile teams, and mentor junior developers while ensuring the deliverables meet business requirements.

Leads the end-to-end policy fraud portfolio, optimizing fraud controls, referral strategies, underwriting outcomes, and operational workflows. Owns performance against fraud, commercial, and customer measures; identifies control weaknesses and emerging threats; presents risks and opportunities to senior stakeholders; and delivers automation, change, and process-improvement initiatives that reduce losses, improve efficiency, minimize customer friction, and support sustainable insurance profitability.

Support insurance customers approaching policy renewal by handling inbound calls, understanding changes to their circumstances, fact-finding, and recommending suitable products and pricing. Provide accurate policy and quotation information, address objections, resolve queries, and deliver positive customer outcomes. The role includes 12 weeks of office-based training before transitioning to hybrid work.

Handle inbound calls from customers renewing insurance policies. Listen to queries, fact-find changes in circumstances, navigate internal systems, and recommend suitable products and pricing. Provide accurate policy and quotation information, address objections, and achieve positive customer outcomes through clear communication, questioning, and problem-solving. The role includes comprehensive office-based training before transitioning to hybrid work.