Jobs at Hastings Direct

Leads end-to-end transformation initiatives within Motor Claims, coordinating cross-functional teams from concept and journey design through technical delivery and operational adoption. The role owns planning, governance, issue resolution, testing, stakeholder influence, business requirements, and success measures while using digital tools to improve customer and business outcomes in a regulated insurance environment.

Lead commercial execution for third-party claims, driving data-led trading improvements, managing supplier contracts and commercial performance, mitigating risk, and coaching junior team members to optimise indemnity spend.

Handle inbound customer calls during insurance policy renewals. Listen to customer needs, fact-find policy changes, answer questions, explain products and pricing, and recommend suitable insurance options. Provide accurate information, resolve concerns, and deliver positive customer outcomes while navigating internal software systems. The role includes a 12-week in-office training programme before transitioning to hybrid working.

Handle inbound customer calls during insurance policy renewals. Listen to customer needs, understand changes to policy details and circumstances, provide accurate product and pricing information, address concerns, and guide customers toward suitable renewal options. The role includes extensive face-to-face training, ongoing coaching, and hybrid working after successful training completion.

As a Motor Claims Desktop Engineer, you will assess vehicle damage remotely, review repair estimates for accuracy, manage claims cost, and support supplier audits. You will act as a subject matter expert, providing technical guidance and ensuring compliance with industry standards for a smooth claims journey.

Develop and improve segmented insurance pricing by analyzing large datasets, assessing risk, identifying opportunities, and delivering actionable insights. Collaborate with Pricing Data and Analytics teams to introduce new data sources and create business impact. The role also involves solving statistical problems, completing analytical projects end to end, and mentoring graduate and junior analysts.

Lead the operational performance of a home subsidence claims team, including colleague development, portfolio control, claims progression, technical governance, supplier performance, resource planning, quality, compliance, and customer outcomes. Use management information to identify trends, improve processes, control indemnity, manage operational risks, and support continuous improvement across the subsidence operation.

Leads the technical pricing function, setting strategy and overseeing predictive models for live pricing, profitability, and supporting systems. Builds and develops teams of data scientists and actuaries, partners with underwriting, claims, and account management, and improves risk prediction, decision-making, fairness, governance, and model capability through responsible innovation.

Lead the commercial direction and long-term performance of the Telematics portfolio. Own growth, profitability, customer value, portfolio performance, market intelligence, competitor insight, trading strategy, and pricing recommendations. Partner with Retail, Underwriting, Pricing, Product, and Digital teams to turn data and market insight into strategic decisions and sustainable growth initiatives. Establish performance frameworks, accountability, and operating rhythms while influencing senior stakeholders across the business.

Provides technical expertise for the Credit Hire team through audits, KPI analysis, training, coaching, and continuous improvement. Identifies individual and systemic development needs using audit and control data, creates and delivers training materials, supports onboarding and competency development, and advises on market developments and risk mitigation strategies. Works with operational leaders and team leaders to build capability, improve outcomes, and maintain competitive performance.

Lead challenger pricing innovation for motor insurance by developing alternative methodologies, risk segmentation, telematics and behavioral data signals. Design controlled experiments, evaluate predictive and commercial performance, and partner with Pricing, Data and Analytics teams to implement successful approaches in live pricing. The role requires strong insurance pricing expertise, technical modeling skills, commercial judgment, and the ability to turn hypotheses into scalable improvements in risk selection and portfolio performance.

Provide employee relations advice and coaching to business leaders, manage complex casework, support organisational change, lead consultation processes, and ensure fair, consistent decisions. The role requires expertise in absence, conduct, grievance, performance, trade union, redeployment, employment legislation, risk management, and management information reporting within a regulated environment.

Leads the development, deployment, governance, and optimisation of motor insurance risk pricing models and strategies. Oversees statistical and machine learning modelling, pricing performance monitoring, regulatory compliance, and end-to-end pricing initiatives. Partners with underwriting, finance, retail, and analytics teams while communicating recommendations to senior leadership. Manages and develops pricing managers and analysts, providing technical guidance, coaching, and career support.

Handle inbound customer calls after accidents, record and validate claim details, gather missing information, document incidents, establish liability, and prepare claims for the next stage. Provide empathetic, accurate support, explain claim processes, manage difficult conversations and complaints, and deliver a high-quality customer experience while working independently and collaboratively.

Handle non-fault motor claims by arranging vehicle repairs and car hire solutions for affected parties. Deliver excellent customer service through written and verbal communication, manage objections, explain options, and negotiate customer losses. Apply basic legal liability and insurance principles while controlling claims costs. Navigate multiple IT systems, manage stakeholders, maintain accurate records, and complete comprehensive training in a hybrid working environment.

The Java Developer will create new features for policy administration and claims handling, while also integrating new systems and documenting work according to standards.

Develop and improve analytical and data products that automate pricing, underwriting, and operational processes. Use Python, SQL, Git, and GitHub to support pricing, modelling, data, and analytics teams. Collaborate with internal customers, manage multiple workstreams, solve problems, and help deliver commercial value through automation and research. Experience with data pipelines, machine learning libraries, big data technologies, and Azure is beneficial.

Develop and optimize high-performance pricing recasting capabilities for large-scale scoring, back testing, and impact analysis. Build and validate Python automation and data pipelines, pricing logic, and model features; troubleshoot discrepancies with pricing and analytics teams; support user onboarding; monitor performance and stability; and create documentation and tutorials.

Design and develop scalable email design systems, responsive email templates, reusable components, patterns, and documentation for CRM, lifecycle, promotional, service, and transactional communications. Ensure work follows brand standards, accessibility requirements, email client constraints, and modern design-system practices. Collaborate with stakeholders and cross-functional teams while applying expertise in Figma, visual design, HTML email considerations, and CRM or marketing automation platforms.

Manage a portfolio of motor write-off claims, handling inbound and outbound calls with customers and partners. Provide empathetic customer service, negotiate outcomes, maintain accurate records, update customers on valuations, and proactively chase suppliers to resolve claims quickly.