Teams at Hastings Direct

Lead the UK Accidental Damage claims operation across internal and outsourced teams. Drive operational performance, customer and claims outcomes, regulatory compliance, quality, reserve management, process effectiveness, continuous improvement, and partner accountability. Use data and root-cause analysis to improve performance, manage change, and deliver customer service and indemnity objectives in a regulated contact centre environment.

Support and administer Microsoft Power Platform, Copilot Studio, and Messenger services across enterprise environments. Responsibilities include incident resolution, environment governance, security and access controls, release coordination, CI/CD deployments, technical assurance, troubleshooting, documentation, audits, and continuous service improvement. The role collaborates with engineering, architecture, operations, testing, and delivery teams to assess risks, manage dependencies, and ensure changes are supportable and successfully transitioned into service.

Lead commercial execution for third-party claims, driving data-led trading improvements, managing supplier contracts and commercial performance, mitigating risk, and coaching junior team members to optimise indemnity spend.