Jobs at The Hanover Insurance Group

Processes and routes incoming and outgoing legal mail and documents for claims staff counsel. Scans, indexes, names, archives, and quality-checks documents, calendars deadlines, manages confidential materials and physical evidence, and coordinates with attorneys, paralegals, vendors, and office staff. The role requires strong organization, discretion, attention to detail, and the ability to manage high-volume administrative work in a fast-paced legal environment.

Conducts complex risk evaluations, field surveys, loss analyses, and consultative services for commercial insurance policyholders. Develops recommendations and service strategies with underwriting and agency partners, participates in business and renewal meetings, and helps improve loss ratios and risk controls. The role also requires mentoring newer staff, maintaining industry expertise, communicating persuasively, and managing multiple projects independently.

Leads Marine Claims strategy and operations, overseeing claims performance, regulatory compliance, customer experience, financial results, modernization, and process improvement. Develops managers and high-performing teams through workforce planning, hiring, coaching, succession planning, and performance management. Builds stakeholder relationships, monitors quality and operational KPIs, manages expenses and settlement authority, and drives consistent, compliant, customer-focused outcomes.

Manage personal lines business development across an assigned Pennsylvania territory by developing agency relationships, appointing new agents, increasing profitable sales, and improving market share and retention. Build agency account plans, analyze performance metrics, negotiate book consolidation opportunities, provide agent and CSR training, gather competitive intelligence, and execute territory strategies. The role requires strong insurance knowledge, consultative selling, negotiation, communication, relationship-building, and extensive travel.

Analyzes small commercial insurance performance at agency, micro-territory, market, and state levels. Evaluates loss ratios, production, portfolio trends, competitive positioning, and financial models; identifies outliers and root causes; develops recommendations; and communicates insights to senior field leaders. Partners with State Managers to establish metrics, monitor goals, support rate reviews, improve business results, and contribute to commercial lines plans. The role also reviews competitor filings and mentors or trains others.

Conducts on-site property risk engineering inspections for complex, high-hazard industrial accounts, including manufacturing and sprinkler-dependent operations. Identifies loss drivers, prepares technical reports, recommends risk controls, and consults with insureds to resolve deficiencies. Collaborates with analysts and internal resources, supports technical projects, and mentors junior consultants. Requires strong property risk expertise, NFPA or Factory Mutual knowledge, technical judgment, communication skills, and regular regional travel.

Leads actuarial projects involving pricing, reserving, predictive modeling, advanced analytics, and regulatory compliance. Analyzes trends, develops exhibits and process improvements, communicates recommendations to management and business partners, responds to insurance department inquiries, and may testify at rate hearings. Provides mentoring and technical guidance to junior team members while supporting multiple priorities and deadlines.

Provides legal opinions and actionable advice to claims handlers on insurance coverage and extra-contractual issues. Develops strategies for resolving coverage disputes, manages selected coverage litigation, reviews proposed coverage actions, and collaborates with underwriting and product teams to improve insurance products. The role focuses on property and casualty insurance policies, including auto, liability, specialty, property, and marine coverages.

Supports enterprise finance through monthly, quarterly, and annual reporting; variance analysis; trend and discrepancy investigations; presentations to senior management; budgeting and forecasting; process improvement; and ad hoc financial analysis. The role also manages individual projects and collaborates with business partners and finance teams to improve reporting and drive business results.

Develop and support business process automations, integrate and analyze complex data, create KPI reporting, identify improvement opportunities, and present project outcomes to management. The intern will work with business stakeholders, interpret process and data flow diagrams, build automations using Python and SQL, and participate in a 10-week summer internship program.

Develop and oversee Pega Constellation applications, translating technical designs into scalable solutions. Responsibilities include coding, troubleshooting, code reviews, technical leadership, developer mentoring, test environment setup, risk management, quality assurance coordination, technical documentation, and collaboration with internal, offshore, and external teams. The role also contributes to project coordination, technical strategy, process improvement, training, and software engineering best practices.

Senior Underwriting Specialist responsible for underwriting new and renewal professional liability accounts for asset managers, RIAs, private fund managers, and investment firms. Manages a complex portfolio, evaluates risk and pricing, drives profitable growth, develops agency and broker relationships, executes territory plans, identifies cross-sell opportunities, and presents solutions to agents and customers. The role requires regular travel, advanced underwriting expertise, strong financial analysis, negotiation, communication, and informal leadership skills.

Underwrites and sells new and renewal middle-market technology accounts, evaluating risk, pricing, coverage, liability, professional, and cyber exposures. Manages a complex portfolio to achieve profitability, growth, retention, and premium goals. Builds agency and customer relationships, develops territory business plans, negotiates accounts, presents solutions, mentors team members, and advises underwriters on technology risk appetite and controls.

Supports the development, governance, validation, and enhancement of an Economic Capital Model. Performs enterprise risk quantification, stochastic modeling, stress testing, capital adequacy analysis, capital allocation, profitability assessment, and reinsurance impact analysis. Partners with Finance, Enterprise Risk Management, Investments, Treasury, Pricing, Reserving, and business leaders to deliver recommendations supporting strategic decisions and risk-adjusted performance.

Underwrite and manage complex specialty general liability accounts, focusing on high-hazard product liability risks. Identify exposures, evaluate pricing and coverage, make portfolio decisions, and achieve profitability and growth goals. Build agency relationships, solicit and negotiate new and renewal business, present insurance solutions, monitor market trends, and collaborate with claims, loss control, and other business units. Mentor less experienced underwriters and operate with substantial underwriting authority.

Leads small commercial insurance sales growth through agent relationships, account manager collaboration, new business development, and risk appetite education. Binds small accounts when needed, partners with underwriting teams, influences producers, and supports profitable growth and retention. Applies underwriting, pricing, negotiation, sales, and marketing expertise while monitoring market trends and achieving targeted business mix and submission-flow goals.

Lead the development, maintenance, and regulatory compliance of Management Liability and Professional and Executive Lines insurance products, including D&O, EPL, Fiduciary Liability, Cyber, Crime, and Kidnap & Ransom. Draft coverage forms, analyze regulatory and judicial environments, conduct market research, develop filing strategies, respond to insurance department inquiries, support underwriting strategy, and mentor Product Analysts.

Design, develop, test, deploy, monitor, and maintain full-stack applications using React.js and Spring Boot. Translate business requirements into scalable systems, optimize performance and security, participate in architecture reviews and Agile ceremonies, collaborate with cross-functional teams, and mentor junior developers. The role also contributes to engineering standards, continuous improvement, and insurance-system expertise.

Leads the Personal Lines State Management organization, shaping business strategy, financial plans, product pricing, underwriting appetite, distribution strategy, profitability, regulatory management, and legal compliance across all states. Partners with leadership and field distribution, cultivates agent relationships, drives innovation, communicates priorities, manages change, and develops organizational talent. Requires extensive personal lines insurance experience, state market knowledge, strategic judgment, and a proven record leading State Management teams.

Underwrites and manages complex middle-market technology accounts, assessing risk, pricing coverage, analyzing financial and portfolio performance, and ensuring profitable growth. The role handles technology products, professional, and cyber liability exposures; develops agency relationships; solicits and closes new and renewal business; manages territory plans; and mentors underwriters. It requires strong commercial lines underwriting expertise, technology industry experience, sound judgment, sales ability, and knowledge of insurance regulations and market trends.