Jobs at The Hanover Insurance Group

Creates and maintains digital learning content, including e-learning modules, videos, graphics, job aids, and reference materials. Uses authoring and multimedia tools to convert instructional designs and existing materials into accessible online experiences. Collaborates with instructional designers and subject matter experts, maintains LMS content, audits materials, applies visual and UX best practices, and manages multiple projects while meeting quality and deadline requirements.

Develops and enhances application software using Java and Spring Boot, performs unit and integration testing, troubleshoots defects, supports deployments, and collaborates with internal, offshore, and external teams. The role follows software development lifecycle practices, contributes to planning and estimating, manages code and test environments, and builds expertise in property and casualty insurance systems. Guidewire, Python, cloud, CI/CD, DevOps, and React experience are preferred.

Provides personal lines risk consulting for prestige policyholders across Georgia and Tennessee. Conducts on-site home inspections, evaluates risks, recommends mitigation services, identifies cross-sell opportunities, supports marketing content and product pilots, and collaborates with underwriting, claims, product, marketing, and field teams. Requires frequent territory travel, strong insurance knowledge, analytical ability, and effective communication with policyholders and agents.

Conducts market, competitive, and emerging technology research; evaluates vendors and innovation opportunities; synthesizes findings into actionable intelligence; coordinates innovation intake and knowledge sharing; and prepares executive presentations and briefings to support enterprise decision-making.

Leads small commercial insurance sales growth across Massachusetts by developing agency relationships, increasing new-business submissions, influencing agents, and supporting profitable business mix. Partners with account managers, underwriters, specialty teams, and middle-market teams; may bind small accounts and applies underwriting, pricing, risk assessment, negotiation, and sales expertise. Success is measured by submission flow, team growth and profitability, business mix, and agency relationships.

Manage personal lines insurance business development across an assigned Massachusetts territory. Build and deepen relationships with insurance agents, appoint new agencies, execute territory plans, grow profitable sales, improve retention and market share, analyze agency performance metrics, negotiate book consolidation opportunities, provide agent and CSR training, and share competitive intelligence. The role requires extensive travel, consultative selling, negotiation, insurance expertise, and the ability to influence agency partners toward measurable business outcomes.

Manages personal lines insurance sales and business development across an assigned Massachusetts territory. Builds relationships with existing and prospective agents, executes agency account plans, drives profitable policy growth, improves retention and market share, negotiates book consolidation opportunities, provides training, gathers competitive intelligence, and uses agency metrics to guide business decisions. Requires extensive agency travel, strong insurance knowledge, consultative selling, negotiation, communication, analytical, coaching, and relationship-building skills.

Participates in a 10-week data engineering internship supporting data profiling, reporting, data generation, relational data modeling, data management, documentation, and development of data pipelines and models. The role involves understanding data architecture, accessing and manipulating data, and applying analytical skills to produce reports, datasets, and self-service outputs.

Drives small commercial insurance new business through agency relationships, account-manager collaboration, product education, and risk-appetite communication. Binds small accounts when needed, partners with underwriting teams to achieve targeted business mix, and influences agents to sell desired products. Success is measured by submission flow, profitable growth, business mix, and agency relationships. The role requires commercial lines underwriting or marketing experience, strong sales skills, underwriting knowledge, and familiarity with pricing practices.

Defends litigated workers’ compensation claims from referral through dismissal, settlement, or trial. Manages case investigations, discovery, depositions, mediations, arbitrations, motion practice, hearings, negotiations, and trials. Collaborates with claims professionals and insureds, provides legal advice, evaluates claims, develops case strategies, documents communications, and resolves matters efficiently. The role requires independent case management, California licensure, and travel for hearings, depositions, inspections, and client meetings.

Provides front-line HR support by resolving routine employee and manager inquiries, managing HR cases, maintaining knowledge resources, supporting HR programs such as leave, relocation, immigration, and severance, recruiting for high-volume lower-complexity roles, and coordinating enterprise onboarding. Escalates complex issues to HR advisors and subject-matter experts while delivering timely, accurate policy and process guidance.

Build and govern curated analytical datasets, KPI definitions, data mappings, and reporting solutions in an Azure-based ecosystem. Analyze and validate complex data using SQL and Python, support data quality and reconciliation, and maintain cloud and legacy ETL workflows. Collaborate with business, architecture, and engineering teams on pipelines, semantic models, data lineage, migrations, and governance. Monitor Azure and Fabric platforms while improving performance, documentation, and self-service analytics capabilities.

Lead solution architecture and modernization across Property & Casualty insurance platforms. Define target-state architectures, roadmaps, integration strategies, and cloud-native capabilities supporting policy administration, underwriting, claims, billing, distribution, and customer engagement. Partner with business and technology leaders, guide architecture reviews, modernize legacy systems, promote APIs, microservices, event-driven patterns, and identify AI and automation opportunities. Mentor technical teams and influence strategic technology decisions across multiple initiatives.

The Product Analyst supports Commercial Lines product strategy by translating product goals into development tasks, drafting and maintaining insurance forms, coordinating regulatory changes, testing policy functionality, analyzing market and customer needs, and managing low- to moderately complex projects. The role collaborates with IT, Product Managers, and stakeholders, supports product inquiries and training, and requires strong insurance industry expertise, analytical ability, communication skills, and relationship management.

Leads moderately complex technology projects from planning through deployment, managing scope, schedules, budgets, risks, changes, dependencies, reporting, vendors, and stakeholder communication. Builds project alignment, facilitates decision-making, resolves issues, applies project management best practices, and supports governance and continuous improvement. Partners with business teams, IT colleagues, external vendors, and PMO stakeholders to deliver strategic outcomes across multiple methodologies, technologies, and business areas.

Independently manages complex civil litigation matters from inception through dismissal, settlement, or trial. Advises clients, adjusters, and claims professionals; conducts hearings, mediations, arbitrations, depositions, and potentially trials; negotiates settlements; evaluates legal files; and provides strategic legal advice. The role requires Tennessee bar admission, insurance defense litigation experience, strong advocacy and negotiation skills, and at least five years of litigation experience.

Analyzes complex insurance data and business processes to develop reporting, data models, proprietary tools, and analytical solutions. Partners with internal teams, agents, and customers to gather requirements, communicate insights, improve processes, and support business growth. The role includes project management, report design, database modeling, quality review, stakeholder presentations, and mentoring less experienced team members.

Leads small commercial sales strategy across the Southeast region, directing and coaching sales managers, developing territory plans, strengthening agent partnerships, and driving premium, growth, quality, and agency management objectives. Collaborates with underwriting, field leadership, actuarial, operations, marketing, claims, and other stakeholders to execute regional strategies, assess opportunities, develop talent, manage performance, and improve sales capabilities.

Conducts complex field surveys, exposure evaluations, loss analyses, and risk-control assessments for commercial policyholders. Develops consultative service strategies and recommendations, prepares underwriting reports, and collaborates with underwriting and agency partners on new business and renewals. Builds client relationships, communicates recommendations persuasively, tracks improvements in loss performance, and mentors less experienced staff. The role requires local travel, facility walkthroughs, and independent management of multiple assignments.

Conducts on-site property risk engineering assessments for complex and high-hazard industrial accounts. Identifies loss drivers, evaluates fire protection and sprinkler systems, prepares technical reports, recommends risk controls, collaborates with insureds and internal teams, and mentors junior consultants. The role is fully remote for Illinois-based candidates but requires regular regional driving, occasional overnight stays, and infrequent air travel.