Jobs at Group O

Provides call center support to State of Texas employees and retirees regarding health insurance, retirement plans, paid time off, and other benefits. Explains eligibility, enrollment, coverage, and plan details; resolves discrepancies, denials, billing issues, and technical challenges; documents interactions; protects confidential information; conducts benefits education sessions; and recommends process improvements. Requires strong customer service, communication, problem-solving, computer, and benefits administration skills.

Designs and improves manufacturing systems, production layouts, workflows, equipment, and quality-control processes. Applies industrial engineering, statistical analysis, lean manufacturing, and Six Sigma methods to reduce waste, costs, and production issues. Responsibilities include production planning, process control, equipment and workspace design using AutoCAD, quality and reliability analysis, documentation, vendor coordination, and technical support during new-production transitions. The role also supports equipment maintenance, production optimization, and peer review activities.

Develops pricing strategies, financial models, business cases, scenario analyses, dashboards, and executive recommendations. Evaluates acquisition and base pricing, fees, promotions, elasticity, customer behavior, competitive positioning, and alternative pricing models. Partners with Product, Marketing, Finance, Sales, and Analytics teams to support pricing tests and strategic initiatives. The role is remote within U.S. time zones and planned for approximately 12 months, with possible extension.

Leads brand partnership marketing strategy, sponsorship development, and end-to-end activation programs across live events and marketing initiatives. Oversees partner relationships, earned media, customer acquisition, go-to-market alignment, budgets, performance measurement, and ROI reporting. Collaborates cross-functionally with brand, creative, social, analytics, communications, and agency teams while coaching a team and presenting recommendations to senior leadership.

Designs end-to-end web experiences from wireframes to production-ready assets. Responsibilities include creating accessible, usable interfaces; collaborating with product, engineering, research, and design teams; working within design systems; communicating design rationale; and iterating based on research, usability testing, and A/B testing insights.

Supports end users with hardware, software, peripheral, and network troubleshooting. Assists with desktop setup, IT ticket documentation, information security policies, security alert monitoring, employee security awareness, network infrastructure maintenance, diagnostics, and performance monitoring. Collaborates on IT projects while developing practical skills in helpdesk support, cybersecurity, networking, and IT operations.

Provides reliability and test engineering support for telecom products across new product introduction, production, logistics, and field installation. Develops acceptance, preventive, predictive, destructive, and factory/site testing methods; evaluates reliability, maintainability, equipment effectiveness, and lifecycle costs. Resolves recurring failures using Six Sigma, SPC, RCA, CPK, FMEA, and related methods. Supports production, maintenance, suppliers, customers, process development, engineering changes, and transition to standardized production. Requires extensive carrier-grade telecom hardware/software integration and testing experience.

Identify and evaluate suppliers, negotiate pricing and terms, manage supplier documentation and compliance, monitor supplier performance, and maintain item and supplier data in ERP systems. Collaborate with internal teams to align sourcing strategies, resolve quality or delivery issues, improve procurement processes, and track market and pricing trends.

Design, develop, test, implement, and support enterprise software solutions using Microsoft SharePoint, Power Platform, and Copilot Studio. Collaborate with stakeholders and technical teams to automate business processes, configure low-code applications, demonstrate solutions, follow development standards, perform quality and security testing, and provide application maintenance and support. The role also involves learning emerging technologies, leveraging AI capabilities, and contributing to agile development practices.

Supports brand portfolio strategy, develops communications and investment briefs, manages strategic agency relationships, responds to brand association inquiries, and directs creative work for brand partnerships. The role collaborates across disciplines and stakeholders to launch cohesive, high-quality brand initiatives while managing multiple projects, priorities, and campaigns in a matrixed environment.

Lead net-new enterprise sales for incentive marketing solutions, targeting Fortune 1000 and large mid-market accounts. Own full sales cycle, develop account strategies, architect custom incentive and payments solutions, manage pipeline and CRM, negotiate contracts and pricing, ensure handoff to delivery teams, and collaborate cross-functionally to meet revenue quotas.

Coordinate inbound/outbound shipments, manage carriers and 3PLs, handle freight claims and exceptions, track costs and performance using D365/Monday.com, collaborate cross-functionally, lead continuous improvement projects, and produce logistics reporting to optimize spend and service.

Design, architect, and manage RF test procedures and equipment for cellular, broadband, and network devices. Develop test scripts, CI test flows, calibration schedules, training, and documentation. Lead validation/verification, statistical process control, corrective actions, and continuous improvement to meet manufacturer and customer requirements.

Lead development and optimization of customer offers to drive subscriber growth and profitability. Build financial models and business cases, evaluate pricing/packaging across segments and channels, partner cross-functionally (Finance, Product, Marketing, Analytics), and deliver executive-ready insights to influence offer strategy and execution.