Teams at Group O

Provides call center support to State of Texas employees and retirees regarding health insurance, retirement plans, paid time off, and other benefits. Explains eligibility, enrollment, coverage, and plan details; resolves discrepancies, denials, billing issues, and technical challenges; documents interactions; protects confidential information; conducts benefits education sessions; and recommends process improvements. Requires strong customer service, communication, problem-solving, computer, and benefits administration skills.

Designs and improves manufacturing systems, production layouts, workflows, equipment, and quality-control processes. Applies industrial engineering, statistical analysis, lean manufacturing, and Six Sigma methods to reduce waste, costs, and production issues. Responsibilities include production planning, process control, equipment and workspace design using AutoCAD, quality and reliability analysis, documentation, vendor coordination, and technical support during new-production transitions. The role also supports equipment maintenance, production optimization, and peer review activities.

Develops pricing strategies, financial models, business cases, scenario analyses, dashboards, and executive recommendations. Evaluates acquisition and base pricing, fees, promotions, elasticity, customer behavior, competitive positioning, and alternative pricing models. Partners with Product, Marketing, Finance, Sales, and Analytics teams to support pricing tests and strategic initiatives. The role is remote within U.S. time zones and planned for approximately 12 months, with possible extension.