Jobs at Grexa AI Private Limited

Own the end-to-end client journey, including onboarding, engagement monitoring, adoption optimization, issue resolution, feedback collection, growth opportunities, renewals, and revenue expansion. The role partners closely with clients, founders, and cross-functional teams to improve processes, influence product development, and deliver measurable outcomes using CRM, Excel, WhatsApp APIs, and marketing tools.

Drive consultative telesales and virtual sales for digital tools and marketing services. Engage leads, understand customer needs, pitch solutions, close deals, manage follow-ups and post-sale support, maintain CRM pipelines, track performance, and apply customer and market insights. The role requires at least one year of sales or business development experience, strong communication and persuasion skills, and a target-oriented mindset.

Lead sales operations, nurture leads, pitch consultations, close deals, and develop conversion-focused sales strategies. Analyze markets, competitors, and customer needs; collaborate with marketing to improve lead conversion; demonstrate client ROI through pricing comparisons; manage the sales pipeline and post-sale satisfaction; track performance metrics and implement continuous improvements. The role also involves team leadership and selling technology solutions to local businesses.

The Training Manager will develop and deliver onboarding, product, process, customer lifecycle, objection-handling, and retention training for customer-facing teams. Responsibilities include role plays, coaching, refresher programs, performance-gap analysis, training effectiveness measurement, documentation, certifications, and MIS reporting. The role partners with Product, Operations, Sales, Quality, and leadership teams to align learning programs with product updates and business goals.

Assist with manual test case creation and execution, API testing, bug tracking, regression testing, and user acceptance testing. Collaborate with developers and product managers, while learning automation testing processes. The role provides practical exposure to QA workflows in a fast-paced product team.

Serve as the first point of contact for clients, handling inquiries, resolving issues, and coordinating with internal teams. Manage structured client onboarding, maintain turnaround times and SLA compliance, improve CSAT and NPS, document interactions in CRM systems, and escalate complex issues through resolution. The role requires strong communication, customer focus, multitasking, problem-solving, and comfort with CRM, ticketing, and productivity tools.

Own client onboarding and product enablement by running live training, creating scalable guides and videos, monitoring activation metrics, resolving issues, and driving adoption. The role gathers client feedback for product improvements, identifies retention and upsell opportunities, builds training dashboards, and collaborates with product, growth, and leadership to improve the client journey.

Manage a high-volume portfolio of SMB SaaS clients, overseeing onboarding, adoption, engagement, retention, renewals, upsells, and cross-sells. Serve as the primary client contact, monitor usage metrics, identify risks and growth opportunities, resolve issues with internal teams, gather product feedback, and drive long-term customer satisfaction and revenue growth.

Supports end-to-end talent acquisition for non-sales roles across engineering, product, design, marketing, operations, and G&A. Responsibilities include sourcing candidates through LinkedIn, job portals, referrals, and communities; screening applicants; coordinating interviews; maintaining pipelines, trackers, and dashboards; supporting offer rollouts; and ensuring a positive candidate experience. The role also coordinates with hiring managers, the Talent Acquisition Specialist, and HR Operations in a fast-paced startup environment.