The Role
Manage a high-volume portfolio of SMB SaaS clients, overseeing onboarding, adoption, engagement, retention, renewals, upsells, and cross-sells. Serve as the primary client contact, monitor usage metrics, identify risks and growth opportunities, resolve issues with internal teams, gather product feedback, and drive long-term customer satisfaction and revenue growth.
Summary Generated by Built In
Location: Vashi, Navi Mumbai (On-site)
Experience: 1 – 3 Years
Type: Full-time
About Grexa
Grexa AI is a venture-backed startup on a mission to build the world's first Marketing AI Platform for small businesses, a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.
Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (who scaled Testbook into a $30Mn ARR business with 1,000+ employees, later successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a proven track record of building at scale.
We're funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you're excited to solve real problems and build transformative AI products — this is your calling.
About the Role
We're looking for a Growth Manager to act as the Single Point of Contact (SPOC) for our clients and own their business growth end-to-end. This is a client-facing role that sits at the intersection of growth, customer success, and revenue expansion.
You'll work closely with a large portfolio of SMB clients — high in volume, though individually low in ticket size — to ensure they adopt Grexa deeply, see real business outcomes, and continue growing with us through renewals, upsells and cross-sells. This role is ideal for someone with a SaaS/SMB account management or sales background who thrives on managing scale: many accounts, fast cycles, and consistent execution.
Key Responsibilities
- Act as the primary SPOC for a high-volume portfolio of SMB clients, building strong, trust-based relationships at scale.
- Create and implement structured onboarding processes to deeply understand each client's business and ensure Grexa is integrated into their daily operations.
- Monitor client engagement and usage metrics to proactively identify adoption gaps, risks, and growth opportunities across a large book of accounts.
- Drive retention, renewals, upsells, and cross-sells by aligning Grexa's features with evolving client needs.
- Advise clients on how to unlock more value from the platform through advanced features and tailored strategies.
- Act as the strategic bridge between clients and internal teams (Product, Growth, Ops) to ensure smooth issue resolution and continuous improvement.
- Champion the voice of the client by collecting detailed feedback and translating it into actionable insights for product and service innovation.
- Own the client journey end-to-end, ensuring satisfaction, expansion, and long-term revenue growth.
Requirements
- 1 to 3 years of relevant experience in SaaS Account Management, SMB Customer Success, or Sales roles.
- Proven experience managing a high-volume portfolio of low ticket-size/low AOV accounts — comfortable operating at scale rather than managing a handful of large accounts.
- Demonstrated track record of driving client renewals and retention, along with upselling and cross-selling.
- Strong problem-solving mindset with a bias for execution and outcomes.
- Comfortable interacting directly with clients and managing multiple accounts simultaneously.
- Excellent communication and stakeholder management skills.
- Proactive, detail-oriented, and able to solve on-ground problems in real time.
- Working knowledge of CRM systems, Excel/Google Sheets, WhatsApp APIs, and marketing or SaaS tools.
- Experience in a startup or fast-paced environment is a strong plus.
Why Join Us
- A high-growth environment with real ownership from Day 1 — this role directly impacts revenue and client success.
- Work closely with founders and cross-functional teams on meaningful client journeys and product feedback loops.
- Learn how AI-driven SaaS products scale from the inside.
- Structured processes with the energy and agility of a startup.
- Strong mentorship, fast learning, and clear growth paths.
- Be part of a mission that's transforming how small businesses grow and scale.
Skills Required
- 1 to 3 years of relevant experience in SaaS account management, SMB customer success, or sales
- Experience managing a high-volume portfolio of low-ticket-size or low-AOV accounts
- Track record of driving client renewals and retention, including upselling and cross-selling
- Strong problem-solving mindset with a bias for execution and outcomes
- Ability to interact directly with clients and manage multiple accounts simultaneously
- Excellent communication and stakeholder management skills
- Proactive and detail-oriented, with the ability to solve on-ground problems in real time
- Working knowledge of CRM systems, Excel or Google Sheets, WhatsApp APIs, and marketing or SaaS tools
- Experience in a startup or fast-paced environment
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The Company
What We Do
Grexa AI is a technology-driven company building an autonomous marketing AI platform for small businesses. Its platform automates local SEO, social media, online advertising, website-related activities, and other marketing workflows, helping business owners grow through smart automation and data-driven solutions. Grexa positions its offering as a consistent, reliable, measurable alternative to agency-managed marketing, delivering ongoing support and real revenue growth.
