The Role
Own the end-to-end client journey, including onboarding, engagement monitoring, adoption optimization, issue resolution, feedback collection, growth opportunities, renewals, and revenue expansion. The role partners closely with clients, founders, and cross-functional teams to improve processes, influence product development, and deliver measurable outcomes using CRM, Excel, WhatsApp APIs, and marketing tools.
Summary Generated by Built In
About Grexa
Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.
Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.
We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.
Key Responsibilities
- Create and implement processes to deeply understand the client’s business as well as to onboard them such that they integrate Grexa into their daily operations confidently.
- Continuously monitor client engagement metrics to identify opportunities for optimization, proactively intervening to enhance platform adoption and satisfaction.
- Act as the strategic bridge between clients and internal teams, ensuring seamless resolution of operational needs while driving continuous improvement.
- Champion the voice of the client by collecting rich feedback and delivering it as actionable insights to influence product development and service innovation.
- Strategically identify growth opportunities among clients, advising clients on how to unlock more value through advanced features and tailored solutions.
- Own the client journey end-to-end such that Grexa’s renewal and revenue expansion objectives are met.
Requirements
- 1 to 3 years of work experience in Program Management, Operations, or Growth roles etc
- Experience in designing and scaling operational processes.
- Strong problem-solving skills with a focus on execution and delivering results.
- Proactive, detail-oriented, and outcomes-driven — someone who can solve on-ground problems in real time
- Excellent stakeholder management and communication skills.
- Proficiency in basic tech tools like CRM systems, Excel, WhatsApp APIs, marketing tools, etc.
Why Join Us
- A high-growth environment with real ownership from day one — this is not just a role, it’s a launchpad for your career
- Work directly with founders and cross-functional teams on impactful client journeys and product feedback loops
- Energy and agility of a startup with structured processes that support long-term growth
- Tools, support, and mentorship to fast-track your learning curve
- Access to cutting-edge AI-driven solutions and automation technology
- Opportunity to be part of a mission that’s transforming how businesses scale and serve their clients
Skills Required
- 1 to 3 years of work experience in program management, operations, growth, or a related field
- Experience designing and scaling operational processes
- Strong problem-solving skills focused on execution and results
- Proactive, detail-oriented, and outcomes-driven approach
- Ability to solve on-ground problems in real time
- Excellent stakeholder management and communication skills
- Proficiency with CRM systems, Excel, WhatsApp APIs, and marketing tools
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The Company
What We Do
Grexa AI is a technology-driven company building an autonomous marketing AI platform for small businesses. Its platform automates local SEO, social media, online advertising, website-related activities, and other marketing workflows, helping business owners grow through smart automation and data-driven solutions. Grexa positions its offering as a consistent, reliable, measurable alternative to agency-managed marketing, delivering ongoing support and real revenue growth.
