Jobs at Great American Insurance Group

Assists with planning and delivering IT projects by managing scope, schedules, budgets, risks, documentation, and stakeholder communications. Supports project teams with accountability, quality assurance, status reporting, change management, and goal tracking. May serve as a Scrum Master by facilitating agile teams and coaching stakeholders. The role manages small projects or portions of moderately complex initiatives while developing business, technology, and analytical skills.

Builds application prototypes and automation solutions using robotic process automation, document extraction, LLMs, and related tools. Develops technical requirements, documentation, tests, and Agile artifacts; performs business analysis and requirements elicitation; and learns adjacent technologies for data transformation, analytics, and reporting. The role requires full-stack development, troubleshooting complex software issues, and knowledge of software architecture, deployment, system lifecycle management, and infrastructure operations.

Owns the roadmap and product strategy for underwriting applications. Gathers and prioritizes requirements, translates business needs into technical specifications, coordinates engineering delivery, manages production support, optimizes workflows, and incorporates AI where appropriate. Tracks product performance, conducts usability testing, resolves technical issues, and communicates vision and progress across stakeholders. The role is based in Cincinnati and requires onsite work four days per week.

Develop and maintain moderately complex information systems by defining scope, preparing technical specifications, coding, testing, debugging, documenting, and supporting application programs. Collaborate with users and IT professionals to resolve issues, estimate work, and contribute to project plans and timelines. The role also involves maintaining business knowledge and customer relationships, with possible staff coaching responsibilities. Employees work onsite two days weekly and remotely up to three days.

Evaluates and underwrites workers’ compensation insurance policies, renewals, and modifications according to company guidelines and risk appetite. Develops risk assessment models, analyzes loss histories and inspections, ensures regulatory compliance, documents decisions, and advises agents, brokers, clients, and internal teams. Monitors market and regulatory trends, supports profitable growth and retention, and may coach underwriting staff. The role is primarily onsite in Gainesville, Georgia, with one remote workday weekly and occasional travel.

Manage a large inventory of complex workers' compensation claims, lead investigations to determine liability and compensability, negotiate settlements within authority, maintain detailed claim files, communicate with stakeholders, and potentially coach staff. Remote within Illinois.

Provide advanced administrative and operational support to Strategic Comp leaders and teams: coordinate meetings, onboarding, system access, equipment logistics, maintain org charts and distribution lists, respond to internal inquiries, support internal communications, and drive process improvements. Expected on-site four days weekly.

Leads complex workers’ compensation underwriting for new, renewal, and modified policies. Evaluates risk, coverage, pricing, and terms using underwriting guidelines, reports, inspections, and risk models. Ensures regulatory compliance, documents decisions, advises agents and brokers, monitors market and regulatory trends, and supports profitable business growth. May coach staff and serve as the highest escalation point for coverage and risk decisions. This is a field role in Virginia with occasional travel.

Support state and local tax compliance and reporting, prepare filings, research tax laws, assist audits, analyze financial data for tax planning, improve tax processes and systems, generate reports, and collaborate with Accounting and Finance.

The AI Platform Engineer builds and operates an enterprise AI platform, focusing on core services for LLMs and RAG systems, automates onboarding processes, and ensures compliance and operational excellence within the platform team.

Entry-level claims development program providing rotations, claims training, licensing and professional designations. Participants investigate, analyze, and handle claims while completing coursework, mentoring, networking, and communication development to build a foundation for an insurance claims career.

Handles executive liability claim files, analyzing coverage and liability, issuing coverage opinions, managing defense counsel, developing litigation and settlement strategies, investigating claims, attending mediations or arbitrations, managing reserves and payments, and ensuring compliance with legal and company requirements. Provides claim-related guidance to underwriters, reinsurers, and internal teams.

Investigates and manages non-trucking liability claims, evaluates coverage and liability, analyzes supporting documentation, recommends settlements and reserves, processes accurate payments, and ensures compliance with legal and company requirements. Communicates claim decisions and outcomes professionally with involved parties. The role requires one to three years of claims experience, including liability claims and complex coverage; injury and litigation experience is preferred.

Processes new policies, renewals, endorsements, and cancellations; enters and validates insurance data; resolves system errors; prepares policy documents, certificates, and reports; adjusts billing status; and identifies process improvements. The role requires insurance operations experience, knowledge of excess and primary lines, strong analytical and organizational skills, and may provide guidance to junior employees. It is primarily on-site in Downtown Los Angeles.

Serve as the front-line underwriter and Marketing Account Executive for workers' compensation accounts in a defined territory. Manage new business submissions and renewals, gather data, present accounts and strategy to Underwriting, cultivate relationships with independent agents and internal Account Executives, and drive profitable growth and high retention. Frequent travel required.

Leads daily policy administration activities, prioritizes and delegates workload, reviews completed assignments, and ensures accuracy, quality, timeliness, and regulatory compliance. Performs policy administration, researches issues using business systems, communicates with underwriters, agents, brokers, reinsurers, and insureds, and supports process improvements, system testing, and departmental projects. Serves as an interdepartmental liaison and may coach staff, participate in talent decisions, and approve business or endorsements under established guidelines.

Leads a divisional data intelligence team, setting analytics strategy, roadmap, and priorities. Partners with senior leaders to define metrics and deliver dashboards, predictive models, AI-enabled solutions, and business insights. Oversees data quality, model performance, governance, vendors, and analytics product delivery. Coaches data professionals, communicates recommendations to executives, and drives data literacy, training, and adoption across the organization.

The Enterprise AI Programs & Governance Specialist collaborates with various teams to ensure AI initiatives align with business strategy, oversees the intake and governance processes, and facilitates cross-functional alignment for effective AI program management.

Processes new policies, complex renewals, endorsements, and cancellations; enters and validates insurance data; resolves system errors; prepares policy documents and certificates; updates reports and billing statuses; and identifies process improvements. The role requires strong insurance operations knowledge, analytical and organizational skills, familiarity with excess and primary lines, and the ability to provide guidance to junior staff. It is primarily on-site in downtown Los Angeles, with one remote day weekly.

Manage a portfolio of commercial general liability and commercial auto claims nationwide. Investigate coverage, liability, damages and exposures; obtain and analyze documentation; develop reserving and settlement strategies; negotiate settlements; communicate with insureds, claimants, brokers and counsel; participate in mediations, depositions and trials; authorize payments within delegated authority; maintain claim documentation; collaborate with underwriting and internal partners to improve outcomes.