Jobs at Great American Insurance Group

Underwrites commercial surety business for a Northeast branch, including analyzing financial and credit information, selecting and pricing risk, setting surety credit terms, ensuring guideline compliance, and supporting profitability and growth. The role also reviews other underwriting decisions, manages stakeholder relationships, provides customer service, and coaches team members. It requires in-office work and travel within the assigned territory.

Independently manages approximately 80–90 bodily injury claims from assignment through resolution. Investigates accidents, medical records, liability, coverage, treatment, disability exposure, and claim value; sets reserves, develops strategies, negotiates settlements, issues payments, communicates with involved parties, documents decisions, and ensures regulatory and policy compliance. The role requires handling 1–3 new claims daily and working onsite four days weekly with one remote day.

Analyzes business issues, defines requirements, and designs or implements IT solutions aligned with organizational goals. Collaborates on technology projects, develops automated system protocols, and improves operational efficiency and resiliency. Applies knowledge of networking, audio/video protocols, AI automation tools, and remote access software. May create documentation, deliver end-user training, and monitor project milestones, budgets, and timelines.

Leads application engineering teams supporting insurance and IT services. Oversees software design, development, deployment, performance, security, and operational standards while aligning delivery with enterprise priorities. Manages staff performance, budgets, process improvement, and cross-functional collaboration. Promotes modern SDLC practices and responsible use of AI tools to improve productivity, analysis, and delivery outcomes.

Owns end-to-end delivery and strategy for complex technical products. Coordinates Product Owners, TPMs, delivery leads, technology teams, UX, and business stakeholders; manages backlogs, ceremonies, SDLC adherence, product performance, OKRs, KPIs, risks, and operational models. Translates customer and business needs into technology-enabled product decisions, resolves delivery blockers, and drives lean, user-centered product development across multiple teams.

Serves as a marketing advisor to business units, developing strategies and coordinating integrated campaigns across digital, creative, communications, social, email, web, media, and print channels. Leads projects from intake through execution, manages stakeholders and timelines, monitors market trends, analyzes performance data, and identifies process and marketing effectiveness improvements.

Conducts complex workers’ compensation premium audits by reviewing financial statements, payroll records, policy records, certificates, class codes, and claims activity. Resolves discrepancies with policyholders, agents, underwriters, and internal teams; prepares audit reports; ensures compliance with regulations; and provides customer service. May monitor audit practices, support process improvements, and coach or oversee staff.

Leads technical product strategy, roadmap development, requirements prioritization, product lifecycle execution, agile delivery, stakeholder communication, performance analysis, and engineering collaboration. Oversees complex products across multiple teams, drives data-informed decisions, facilitates agile ceremonies, and may manage and coach direct reports.

Markets executive liability insurance products to agents and brokers across the Northeast. Responsibilities include developing partner relationships, generating new business, supporting retention and underwriting activities, analyzing market and competitive information, creating marketing materials, hosting events, providing product education, and traveling frequently to meet business partners and attend industry events.

Supervises the Associate Underwriting team, coordinating workflow, reviewing applications and risk assessments, maintaining underwriting files, monitoring portfolio and performance metrics, and ensuring compliance with company and regulatory guidelines. The role communicates with agents and customers, provides technical guidance and training, oversees data integrity, and leads process improvements. This position requires on-site work five days per week in Fargo, North Dakota, with limited remote flexibility after one year.

Provides application and login support for business customers through phone calls and ServiceNow tickets. Recreates user issues, coordinates with application support teams, meets SLAs, updates knowledge documentation, and communicates resolutions. The role also uses and evaluates AI-enabled support tools, validates AI-generated outputs, and assists with virtual agents, ticket routing, and knowledge recommendations. It requires strong customer service, communication, analytical, prioritization, and problem-solving skills in a hybrid IT services environment.

Analyzes operational processes, workflows, customer interactions, and performance data to identify improvement opportunities. Documents current and future-state processes, supports project execution, coordinates testing and implementation, develops operational metrics, and assists with technology, automation, AI, change management, training, and adoption initiatives. The role primarily supports contact center and service operations within the insurance tracking business.

Leads commercial surety underwriting for the Southwest region, overseeing risk selection, pricing, retention, growth, profitability, and compliance. Reviews underwriting decisions, evaluates financial and credit information, manages stakeholder relationships, supports timely business decisions, and coaches team members. The role requires a bachelor’s degree or equivalent experience, 9+ years of related experience, and at least 4 years of management experience. It involves in-office work and travel within the assigned territory.

Provides confidential, proactive administrative support to the Crop Division President and senior executives. Responsibilities include managing complex calendars, coordinating travel, screening correspondence, preparing communications and presentations, organizing meetings and events, maintaining records, coordinating training filings, supporting office operations, and strengthening workplace culture. The role requires sound judgment, discretion, strong organization, communication skills, and proficiency with Microsoft 365 applications while working onsite in Cincinnati five days per week.

Leads enterprise digital marketing strategy, web experience, SEO, AEO, GEO, analytics, marketing technology, and campaign execution across a multi-business-unit organization. Oversees digital platforms, Tableau reporting, performance measurement, governance, and cross-functional partnerships with marketing, IT, analytics, legal, compliance, and business leaders. Manages and develops digital marketing and marketing technology teams while driving measurable growth, lead generation, agent engagement, brand awareness, and digital transformation.

Handles an inventory of executive liability claims, including detailed investigation, coverage and liability analysis, litigation and resolution strategy, defense counsel coordination, settlements, reserves, documentation, and regulatory compliance. The role communicates claim information and legal trends to underwriters and reinsurers, attends mediations or arbitrations, ensures timely payments, and maintains required adjuster licenses.

Manage strategic client relationships for specialty equipment insurance accounts, focusing on retention, satisfaction, operational support, implementation, training, and account growth. Collaborate with business development, marketing, underwriting, accounting, and claims teams. Analyze account performance and operational data, present insights, resolve issues, and ensure products and services deliver measurable client value. Travel throughout the United States and Canada 25–35% of the time.

Supports insurance claim operations across multiple lines of business, including claim intake, loss establishment, payment and reserve transactions, file updates, document uploads, correspondence, data corrections, mail routing, and inquiry resolution. The role requires learning claims systems and procedures, complying with regulatory guidelines, collaborating with claim professionals, and potentially assisting with training less experienced employees.

Conducts advanced financial analysis, modeling, forecasting, budgeting, risk assessment, and KPI reporting. Develops long-term financial plans, presents insights to senior leadership, ensures regulatory and internal-control compliance, supports cross-functional initiatives, and drives process improvements. Provides technical guidance to junior staff and management.

Investigates and manages commercial trucking physical damage claims, evaluates coverage and liability, analyzes supporting documentation, recommends settlements and reserves, processes accurate and timely payments, and ensures compliance with regulations and company procedures. Communicates claim decisions and outcomes professionally with involved parties. The role requires on-site work four days per week in Cincinnati, with one remote day possible.