Jobs at GoodLeap

Lead go-to-market strategy and execution for B2B payments, financing, and emerging SaaS for home improvement trades. Develop positioning, run launches and adoption campaigns, enable sales with assets and training, analyze KPIs to optimize performance, and translate customer and market insights into product and growth recommendations.

The Staff Product Manager will oversee the rollout and success of the GoodLeap consumer card program, coordinating across teams, managing vendors, and utilizing customer feedback to drive product enhancements and strategy.

The Business Development Manager will identify and sign new Home Improvement Contractors, ensure partner success, and collaborate on sales processes to drive growth.

Own day-to-day risk and fraud case resolution for HELOCs, investigate alerts and flagged accounts, perform identity verification, communicate with borrowers, and escalate as needed. Cross-train on post-approval operations casework (closing, recording, booking, disputes, vendor coordination). Identify and define efficiency and automation opportunities, maintain SOPs, support audits/compliance, and partner with Product and Engineering to implement process improvements.

Manage day-to-day risk and fraud cases for HELOCs from intake to disposition. Investigate alerts, verify identity, review homeowner cashouts, communicate with borrowers, and escalate as needed. Cross-train on post-approval operations (closing, recording, booking, disputes, vendor coordination). Identify automation opportunities, define SOPs, support audits and continuous process improvement in a fast-paced fintech environment.

Own day-to-day risk and fraud case resolution for HELOCs, investigate alerts and account takeovers, perform identity verification, communicate with borrowers, support post-approval operations, drive efficiency and automation, develop SOPs, and assist audits and cross-functional escalation.

Responsible for designing and developing scalable payment systems, collaborating with various teams, mentoring engineers, and ensuring system reliability and security.

The Principal Product Manager will oversee the fraud and risk product strategy, collaborating with multiple teams to enhance user experience while mitigating fraud losses. Responsibilities include analyzing fraud patterns, managing vendor relationships, and ensuring regulatory compliance.

The Director of Investor Relations leads analysis on asset performance, builds narratives for investors, and directs collaboration across teams to enhance presentations and insights to institutional investors.

Responsible for building and scaling payment technology solutions, designing APIs, collaborating with teams, and ensuring system performance and reliability.

Manage partner relationships to ensure excellent customer experience: audit partners, manage project pipelines, analyze data for trends, conduct due diligence, investigate fraud, communicate with installers, and resolve customer issues while collaborating to improve processes and standards.

Manage installer relationships to improve customer experience, resolve customer issues, manage project pipelines, perform partner due diligence and audits, investigate fraud, and analyze data to identify trends and improvements.

Serve as primary partner-facing contact to ensure excellent customer experience. Manage project pipelines, conduct partner due diligence and audits, analyze data to identify trends, collaborate on issue resolution, and investigate potential fraud or suspicious activity.

Manage bilingual (Spanish/English) client relationships for installers, resolve escalations, analyze data to identify trends, maintain CRM records, manage project pipelines, perform partner due diligence, and investigate potential fraud while delivering excellent customer service across email, phone, and chat.

Serve as primary bilingual (Spanish/English) client contact to resolve escalations, manage project pipelines, document CRM interactions, analyze data for trends, conduct partner due diligence and fraud investigations, and collaborate with installers to improve customer experience.

The Senior Software Engineer will design and build scalable frontend applications for payments, ensuring performance and security while collaborating with cross-functional teams.

The Legal Administrative Assistant supports in-house attorneys with administrative tasks such as managing legal claims, organizing evidence, and communication with clients and attorneys.

The Legal Administrative Assistant supports in-house attorneys with administrative tasks, manages case files and evidence, and coordinates with clients and external attorneys.

Provide sales support to licensed loan officers by reviewing and preparing mortgage files, ordering disclosures, running automated underwriting, taking inbound/outbound calls, gathering borrower information, troubleshooting loan files, and attending training toward a licensed loan officer role.