Jobs at gategroup

Maintains and improves IT processes within ServiceNow, including demand management, project quality assurance, resource planning, KPI reporting, financial tracking, and process documentation. The role monitors compliance, resolves data discrepancies, coordinates corrective actions, develops dashboards and reports, and supports training and user adoption. It collaborates with IT stakeholders, project managers, Finance, and ServiceNow support teams to improve governance, data quality, and operational effectiveness.

Manages regional business applications across their full lifecycle, including architecture, implementation, optimization, support, governance, compliance, vendor relationships, SLAs, budgets, and decommissioning. Coordinates with business stakeholders, global IT, service teams, and external providers across LATAM. Leads application projects and change management, ensures alignment with enterprise standards, improves system performance, and supports users through documentation, training, and issue escalation.

Provides administrative and clerical support to office and operations teams, including correspondence, billing and accounts payable assistance, customer requests, supply ordering, mail distribution, filing, telephone routing, and document organization. The role requires strong Microsoft Office skills, communication, time management, organization, and the ability to work effectively in a fast-paced environment.

Creates digital learning and communication content for Group IT, including interactive eLearning, microlearning, instructional videos, AI-assisted multimedia, SharePoint content, newsletters, town halls, and technology adoption campaigns. Translates complex technical information into accessible materials, collaborates with IT subject-matter experts, manages engagement communications, and evaluates content effectiveness through feedback and metrics.

Lead unit-level financial reporting, controls, and analysis for regions generating >$50M revenue. Oversee month-end reporting, budgeting, internal controls testing, KPI development, cost control initiatives, and support pricing and profitability analysis.

Leads US and Canadian tax operations, including tax accounting, planning, compliance, audits, filings, and tax strategy. Supports global transactions, entity restructurings, acquisitions, and tax due diligence. Manages income, sales and use, property, payroll, and business license tax matters; oversees tax provisions and deferred tax analysis under IAS 12. Supervises and develops internal staff, coordinates external consultants, and ensures accurate reporting and timely compliance.

Receives products and services in SAP/ERP by matching purchase orders with vendor paperwork, recording quantities and prices, resolving discrepancies, and managing unit purchase orders. Supports inventory backflushes, physical inventory entry, materials transfers, invoicing, accounts payable issue resolution, and month-end expense accounting. Requires strong organization, communication, mathematics, problem-solving, and attention to detail in a fast-paced operational environment.

Partners with management to deliver HR strategies, employee and labor relations, recruiting, training, policy interpretation, employment-law compliance, investigations, reporting, and workforce support for a flight kitchen operation. The role advises managers, resolves grievances, supports employee retention, and coordinates HR programs while working in a fast-paced production environment.

Coordinates ERP master data, BOM accuracy, MRP processes, purchasing transactions, inventory activities, forecasts, reports, and ERP support requests. Serves as the unit’s ERP super user and liaison between purchasing, production, finance, vendors, and operations. Reviews BOM changes, manages material requests and substitutions, supports physical inventory and month-end activities, trains employees on ERP purchasing functions, and assists with production backflushing and goods issue transactions.

Processes and matches vendor invoices against purchase orders and deliveries, codes invoices, manages approvals, validates VAT and accounting compliance, reconciles AP ledgers and prepayments, maintains vendor records and the AP mailbox, and supports audits and finance team tasks.

Leads regional IT business engagement across North America by aligning technology strategy with business priorities. Manages roadmaps, investment intake, budgets, project portfolios, solution recommendations, service levels, vendors, risk, and stakeholder relationships. Partners with business leadership, architecture, operations, and the PMO to prioritize and deliver technology initiatives, resolve critical service issues, and ensure IT solutions support organizational objectives within budget and governance standards.

The Equipment Setup employee assembles beverages, ice, and condiments for flights, maintaining sanitation and documentation standards while working as part of a team.

Manages the relationship between an airline customer and the operational unit, ensuring service delivery, quality, inventory accuracy, billing, compliance, and KPI performance. Coordinates customer requirements, special events, specification changes, audits, delay resolution, root-cause analysis, purchasing support, and invoice accuracy. Communicates customer goals internally, reports account activity to leadership, and drives continuous improvement while maintaining strong customer relationships.

Supports regional development, deployment, maintenance, and improvement of IDS supply chain processes. Responsibilities include documenting SOPs and material flows, enabling unit rollouts, training teams, managing receiving and inventory controls, supporting traceability and digital tool enhancements, tracking KPIs, conducting compliance checks, and improving inventory accuracy, waste reduction, routing, and operational performance.

Designs, builds, operates, and improves enterprise middleware and integration services across business applications and external partners. Responsibilities include API, messaging, and batch integration development; data mapping; secure connectivity; CI/CD; monitoring and observability; incident troubleshooting; release management; documentation; resilience; disaster recovery; and security controls. The role collaborates globally with architects, application teams, and partners while supporting both project delivery and production operations.

Supports consolidated financial statements, monthly, quarterly, and annual reporting, financial close, intercompany reporting, data validation, regulatory submissions, and finance projects. Collaborates with global finance teams to collect and analyze data, improve reporting controls, and automate processes. Requires accounting or finance education, 3+ years of relevant experience, knowledge of IFRS or Swiss GAAP, and familiarity with financial systems, analytics, visualization, and reporting tools.

Leads airline customer performance and engagement across multiple catering stations. Integrates operational, quality, safety, demand, financial, and customer feedback data to identify risks, drive recovery plans, improve service delivery, and protect margins. Coordinates cross-functional teams, manages escalations and incidents, presents executive performance reviews, governs airline demand data, supports contract discussions, and leads continuous improvement initiatives. Requires extensive analytics, process improvement, customer-facing, airline operations, and multi-location leadership experience.

Operate, administer, troubleshoot, and continuously improve gategroup’s global LAN, MAN, WAN, SD-WAN, partner connectivity, wireless, and Zero Trust network environments. Responsibilities include resolving second-level incidents, performing root cause analysis, monitoring performance, managing capacity and lifecycles, supporting Azure and AWS network solutions, contributing to disaster recovery, maintaining security and compliance, and participating in an on-call rotation.

The role involves coordinating IT technology promotions and engaging with teams to enhance travel experiences and culinary services.

The role involves being the first contact for the Service Desk, handling support calls, logging incidents, and ensuring customer satisfaction through effective problem resolution and communication.