We’re looking for motivated, engaged people to help make everyone’s journeys better.
Reporting to the Director, Inflight Services (Customer Care), the Manager, Menu Administration and Implementation provide leadership of a team responsible for the interpretation and implementation of menus for a major airline customer, including oversight for all specifications and bill of materials for the in-flight product. The job holder works closely with the customer, gate group and external partners to implement customer designed recipes and menus and is responsible for strategic direction and team performance.Annual Hiring Range:
- $85,000-$90,000 Per Year
Benefits
- Paid time off
- 401k, with company match
- Company sponsored life insurance
- Medical, dental, vision plans
- Voluntary short-term/long-term disability insurance
- Voluntary life, accident, and hospital plans
- Employee Assistance Program
- Commuter benefits
- Employee Discounts
Main Duties and Responsibilities:
- Primary menu and recipe administration owner for customer.
- Leads a team responsible for the following.
- a. Using database and web-based systems to create and maintain timely and accurate recipe/ menu specification data. Data points include materials, yields, sourcing data, photos and recipe instructions.
- b. Maintain Pre-Select Customer Text and Food Service Receipt Text
- c. Work with the Customer Asset/Equipment team to verity spec sheet data and timelines required for implementation
- d. Maintain an organized system of coding for current and new codes Domestically and worldwide including all Special Meals
- Adheres to robust data integrity process of reviewing and approving final recipes and menus before publication.
- Works closely with the customer, gategroup and external partners to support successful delivery of the end-to-end data process.
- Recruits, trains, and develops members of the team, then monitors performance of assigned team staff and promotes opportunities for career development.
- Responsible for Customer Relationship Management (CRM) requirements and internal Leadership expectations.
- Continuously seeks ways to improve the Menu Development process and the service offered to customers.
- As requested by customer, provides analytical and technical guidance and process support to customer.
- As requested by customer, provides system related guidance on menu equipment to the customers’ galley planning team.
- As requested, provides system technical information related to product displacement, discontinuance and substitution scenarios.
Qualifications
Education:
Bachelor’s degree or equivalent required.
Work Experience:
Experience in a high-volume or the airline industry focused on data analytics is preferred
3-5 years’ experience leading teams responsible for managing complex data and processes to tight deadlines.
Account management experience, working with various levels of leadership and building customer relationships.
Technical Skills: (Certification, Licenses and Registration)
- Microsoft, Excel, Smart sheet, SaaS platforms, or other cloud-based management systems, Share point, Teams/Zoom
Core Competencies Required:
- Ability to prioritize and successfully manage multiple projects/deadlines simultaneously.
- Proactive, attention to detail and time management
- Analytical, goal oriented and strategic
- Ability to resolve problems by collecting data, establish facts, drawing valid conclusions
- Strong leadership, interpersonal and relationship development skills
- Strong work ethic, ability to remain calm under pressure, professional and adaptable
Job Dimensions
Geographic Responsibility: Global
Type of Employment: Full-time
Travel %: Up to 25%
Exemption Classification: Exempt
Internal Relationships: All levels throughout gategroup
External Relationships: Customers, catering companies, vendors and others as needed
Work Environment / Requirements of the Job:
100% remote except for internal meetings/events and customer in person meetings.
Catering kitchen, airport environments, and 3rd party catering establishments (40%)
Regular and on-time attendance
Hours regularly exceed 40 hours per week
Budget / Revenue Responsibility: N/A
Organization Structure
Direct Line Manager (Title): Director, Inflight Services
Number of Direct Reports: 1
Number of Dotted Line Reports: 3
Estimated Total Size of Team: 5
gategroup Competencies Required to be Successful in the Job:
Thinking – Information Search and analysis & problem resolution skills
Engaging – Understanding others, Team Leadership and Developing People
Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
We treat each other with respect and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work and we pay attention to the little details
We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
We anticipate that this job will close on:
04/26/2026For California Residents, please click here to view our California privacy notice.If you want to be part of a team that helps make travel and culinary memories, join us!
Top Skills
What We Do
gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents
