Jobs at FIFA

Coordinates hotel contracting, room blocks, reservations, rooming lists, meeting spaces, catering, audiovisual services, guest support, reporting, billing, reconciliation, and contract compliance for FIFA Women’s World Cup 2027 participants. The role manages hotel relationships, inventory, site visits, operational changes, emergencies, and ancillary projects while ensuring high customer service, data integrity, and coordination with transportation, logistics, and security teams.

Support workforce planning and operations for FIFA Women's World Cup 2027, maintaining headcount trackers, coordinating workforce processes and tools, assisting site operations and training, liaising with cross-functional teams, and providing administrative and on-site support during the tournament.

Manage customer care strategies and ticketing processes for FIFA Commercial Partners and Local Entities during the FIFA Women’s World Cup 2027. Responsibilities include overseeing communications, ticket quotas, CRM cases, user acceptance testing, mobile ticketing, team training, quality assurance, stakeholder relationships, reporting, risk mitigation, documentation, and GDPR compliance. The role requires coordinating internal and external stakeholders, delivering training, resolving enquiries, and supporting onsite and back-office ticketing operations.

Manages strategic travel planning and operations for FIFA Women’s World Cup 2027, including high-volume flight and hotel bookings, itineraries, quotations, rebookings, charter operations, and airline negotiations. Oversees travel budgets, pricing, risk mitigation, stakeholder coordination, supplier relationships, data governance, reporting, contingency planning, and executive briefings. Ensures consistent service delivery across teams, delegates, VIPs, workforce, and other tournament stakeholders while improving processes and operational playbooks.

Manage planning, implementation, readiness and operations of venue technology services for FWWC 2027 at assigned venues. Lead venue technology teams, coordinate stakeholders, manage equipment allocation and asset tracking, oversee IT technicians during operations, report risks and dependencies, and ensure compliance with FIFA technology requirements and IT service management protocols.

Support implementation of customer care processes for Group Sales ticketing at FIFA Women's World Cup 2027. Manage enquiries, monitor inventory and orders, carry out quality assurance, liaise with stakeholders, report on KPIs, maintain multilingual communications and knowledge bases, ensure compliance with FIFA policies and GDPR, and support onsite and back-office ticketing operations.

Coordinate creation, translation, review and maintenance of ticket sales collateral and customer communications across channels (web, apps, FAQs, chatbot, emails). Manage content workflows, glossary and translations, support CRM/marketing automation campaigns and reporting, liaise with stakeholders and Customer Care, perform UAT for ticketing portals, and ensure timely, accurate and compliant communications throughout the ticketing journey.

Lead specification, planning, implementation and delivery of wayfinding and signage across all FIFA official sites. Develop technical guidelines and kit-of-parts, oversee contracted providers, manage budgets and schedules, liaise with venue owners and stakeholders, support recruitment and knowledge capture, and be available for site visits and potential relocation during the tournament.

Support the UNIFFAC regional office with project coordination, logistics for missions and events, administrative follow-up, meeting minutes/reports, stakeholder liaison, and monitoring project progress.

Coordinates the Afghan Women’s National Team programme across planning, administration, logistics, documentation, travel, stakeholder communications, camps, matches and tournaments. Maintains project trackers, records, reports, budgets and risk registers; supports visas, accreditation, safeguarding and player welfare. The role also contributes to media, storytelling, sponsorship visibility, strategic planning and process improvement while working sensitively with diverse and conflict-affected communities.

Assists in structuring IT processes, implementing governance, drafting IT procedures, managing documentation, supporting budget monitoring, and contributing to IT dashboards.

The Uniforms Manager oversees the planning, management, and delivery of uniform programs for the FIFA Women's World Cup 2027, ensuring compliance, budget management, and stakeholder collaboration.

The Dressing & Signage Cluster Manager oversees venue branding and signage for the FIFA Women's World Cup in Brazil, ensuring quality standards and budget management while collaborating with various stakeholders and teams.

Lead FIFA's global safety, security, access and accreditation strategy for tournaments. Manage the Safety, Security & Access team, develop operational plans and risk mitigation, collaborate with local and international authorities, deliver training and standards, represent FIFA at international forums, and drive stakeholder engagement to ensure safe, inclusive football events.

Lead video content production for FIFA Women's World Cup 2027: plan shoots, operate cameras and audio, manage and organize footage, edit, color-grade, add graphics and sound, incorporate stakeholder feedback, and deliver high-quality storytelling across digital channels.

Configure and manage the ticketing system for FIFA Women's World Cup 2027, provide 1st-level support, coordinate backend operations and batch processes, conduct functional and user acceptance testing, produce user manuals, deliver QA, run trainings and liaise with FIFA Zurich and service providers to ensure error-free ticketing solutions.

Build and maintain accurate stadium seating maps and configurations in the ticketing system; manage seat allocations, QA ticket inventory, validate seating via onsite inspections, support ticketing operations and liaison with cross‑functional teams throughout planning and tournament stages.

Support the Disputes team with initial analysis and completeness checks of claims, prepare case files for the FIFA Football Tribunal, manage administrative tasks and deadlines, draft communications from templates, and respond to stakeholder queries to ensure efficient dispute resolution.

Design, develop and manage e-learning and face-to-face training for Ticketing; conduct learning needs analysis, integrate content into the LMS, provide technical support, evaluate effectiveness, maintain documentation, and coordinate logistical planning for tournament workforce.

Support the Senior Media Partnerships Services Manager in planning and delivering services to Rights Holding Broadcasters for FIFA Women's World Cup 2027. Manage logistics, coordinate workshops, milestone events and venue tours, liaise with internal stakeholders and external partners, and ensure seamless on-site service delivery across host cities.