Teams at FIFA

Coordinates hotel contracting, room blocks, reservations, rooming lists, meeting spaces, catering, audiovisual services, guest support, reporting, billing, reconciliation, and contract compliance for FIFA Women’s World Cup 2027 participants. The role manages hotel relationships, inventory, site visits, operational changes, emergencies, and ancillary projects while ensuring high customer service, data integrity, and coordination with transportation, logistics, and security teams.

Support workforce planning and operations for FIFA Women's World Cup 2027, maintaining headcount trackers, coordinating workforce processes and tools, assisting site operations and training, liaising with cross-functional teams, and providing administrative and on-site support during the tournament.

Manage customer care strategies and ticketing processes for FIFA Commercial Partners and Local Entities during the FIFA Women’s World Cup 2027. Responsibilities include overseeing communications, ticket quotas, CRM cases, user acceptance testing, mobile ticketing, team training, quality assurance, stakeholder relationships, reporting, risk mitigation, documentation, and GDPR compliance. The role requires coordinating internal and external stakeholders, delivering training, resolving enquiries, and supporting onsite and back-office ticketing operations.