Jobs at Fabric Health

Own the Virtual Care product roadmap, conduct discovery with patients, clinicians, and health systems, define requirements and success metrics, and partner with engineering, design, and clinical teams to ship improvements. Lead customer rollouts, measure adoption and visit outcomes, evaluate AI applications, and ensure HIPAA, SOC 2, and clinical safety considerations throughout product development.

Leads Fabric Health’s global People & Talent organization across Talent Acquisition, People Operations, Employee Relations, Total Rewards, and compliance. Advises the CEO and board on workforce strategy, builds employee relations workflows, oversees compensation and benefits, leads remote culture and engagement, manages multi-country employment compliance, applies AI to people workflows, and directs post-acquisition integration across distributed hourly and corporate workforces.

Build and maintain healthcare platform features across a Python/Django monolith and supporting services. Develop TypeScript microservices, improve administrative tools, diagnose production issues, participate in support rotation, maintain tests and documentation, review code, address technical debt, and make careful data corrections in HIPAA-regulated systems. Collaborate with senior engineers while learning additional technologies and using AI-assisted development tools.

Owns Fabric Health’s marketing data and instrumentation infrastructure across Segment, React/Next.js, Django, HubSpot, and vendor integrations. Responsibilities include event governance, monitoring, consent propagation, PHI/PII protection, audit logging, compliance controls, growth experimentation, marketing-site development, and campaign instrumentation. The role partners with Engineering, Marketing, Analytics, Legal, and Security while using AI coding tools to build and test reliable integrations.

Design, deploy, and maintain resilient AWS and Kubernetes infrastructure. Build automation, internal tools, CI/CD components, and AI-assisted operational workflows. Establish observability, SLIs, SLOs, and incident-management practices while leading postmortems and reducing toil. Ensure HIPAA compliance, review architecture, identify risks, and mentor engineers on reliability and platform best practices.

Provide Tier 1 technical and administrative support for patients and providers using a virtual healthcare platform. Responsibilities include onboarding, troubleshooting, visit preparation, payment collection, patient tracking, prescription handling, telephone triage, HIPAA-compliant documentation, and Zendesk-based issue resolution. The role uses AI support tools, collaborates with clinical and technical teams, and requires a rotating schedule covering mornings, evenings, weekends, and holidays.

Own and evolve patient-facing clinical application surfaces, including a React widget, clinician portal, and Python service layer. Lead full-stack architecture, AI application integrations, encounter data flows, internal tooling, versioned shared components, and operational reliability. Partner with AI engineers on LLM-enabled workflows, maintain dependencies, protect consumers from breaking changes, and mentor junior engineers. The role requires durable ownership of rapidly built systems and delivery of critical healthcare technology.

Leads security operations and corporate IT for a healthcare technology company handling PHI. Responsibilities include incident response, application and cloud security, IAM, endpoint management, vendor reviews, security policies, compliance support for HIPAA, SOC 2, and HITRUST, and management of three direct reports. The role also builds AI-driven automation tools and workflows for IT and security operations while partnering with executives, engineers, customers, auditors, and compliance leaders.

Own the AI-powered content production engine for a healthcare website. Configure automation workflows, prompts, guardrails, templates, and HubSpot CMS publishing systems; oversee content quality, medical and legal reviews, compliance, SEO, analytics, vendor coordination, and web operations. Manage migrations, audits, redirects, performance monitoring, project workflows, and continuous process improvement across product, engineering, creative, medical, and legal teams.

Analyze healthcare and clinical operations data to deliver actionable customer insights, physician performance reporting, care-quality dashboards, and scalable BI solutions. The role requires SQL-based data transformation, dashboard development, collaboration with clinical, product, engineering, and client-facing teams, and clear communication of findings. The analyst will also use AI tools for query generation, data cleaning, pattern recognition, and analytical summaries.

Own Canadian People Operations, including employee lifecycle administration, payroll, benefits, records, and employee support. Administer global learning programs, mentorship, compliance training, learning platforms, content, reporting, and stipends. Support international People Operations across Portugal and Prague during a transition period. Maintain compliance documentation, improve workflows, and use AI-assisted tools to increase operational accuracy and efficiency.

Own the lifecycle and retention strategy for B2C members and B2B partners. Build and optimize the CRM platform, launch onboarding, engagement, retention, and winback journeys, and manage email, SMS, push, and in-product programs. Lead cohort analysis, churn modeling, segmentation, experimentation, and measurement. Partner with product and customer success on notifications, renewals, and retention initiatives while establishing the lifecycle function from the ground up.

Leads national payer sales strategy for a virtual care and digital health platform. Responsibilities include building executive relationships with health plans, developing pipeline, managing complex enterprise sales cycles, negotiating strategic deals, presenting tailored value propositions, forecasting in CRM tools, using AI-enabled sales technology, and sharing market insights with product and internal teams. Requires deep payer expertise, strong quota performance, and experience selling virtual care or telehealth solutions.

Serve as the primary technical advisor for clients integrating with Fabric's API platform: design architectures, debug integrations, ship minor API/SDK improvements, build developer resources, and communicate changes to ensure successful headless virtual care implementations.

Lead and grow employer channel partnerships with benefits consultants, brokers, and alliances to drive distribution of Fabric's virtual care platform. Own partner relationships, develop joint go-to-market strategies, build pipeline, track partnership performance, collaborate with Sales/Marketing/Client Success, represent Fabric at events, and provide market feedback to Product and Strategy.

Design, build, and own reliable, secure, and performant production systems for clinical workflows. Make high-stakes technical decisions, improve code and designs via reviews, collaborate with product/design/clinical experts, debug and harden complex systems, and help shape technical and architectural direction at senior levels.