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Solving healthcare capacity. Powering boundless, seamless care experiences. Streamlining virtual & in-person care.
The Role
Own Canadian People Operations, including employee lifecycle administration, payroll, benefits, records, and employee support. Administer global learning programs, mentorship, compliance training, learning platforms, content, reporting, and stipends. Support international People Operations across Portugal and Prague during a transition period. Maintain compliance documentation, improve workflows, and use AI-assisted tools to increase operational accuracy and efficiency.
Summary Generated by Built In
About Fabric Health
About the Role
What You'll Do
Why You Might Be a Good Fit
This Might Not Be the Right Fit If
Your Qualifications
Bonus Points
The national pay range for this role is $60,000.00 – $80,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. This role is also eligible for a 5% target annual bonus and Fabric's Canadian employee benefits. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.At Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.
Recruitment Fraud Alert: Protect Yourself
At Fabric Health, we are powering boundless care by solving healthcare’s biggest challenge: clinical capacity. We aren’t here to disrupt healthcare; we’re here to fix it. We unify the care journey from intake to treatment, using intelligent automation to remove administrative burdens and make care delivery 2-10x more efficient. Our technology empowers clinicians to move faster and focus on what matters most: the patient.
We are a mission-driven team of brilliant minds trusted by leading organizations including Intermountain Health, OSF HealthCare, SSM Health, and MUSC Health. Our vision is backed by premier investors such as Thrive Capital, GV (Google Ventures), General Catalyst, and Salesforce Ventures. We move quickly for good reason, listen deeply to solve big challenges, and build products with the same care and quality we’d want for our own loved ones.
Learn more: About Us | News & Press | LinkedIn | Careers
We are looking for a Senior People Operations and Learning Specialist to champion the day-to-day experience for our Canadian team while providing the operational support for our global learning programs. In this position, you combine sound People Operations judgment with hands-on learning administration, creating an environment where employees feel genuinely supported and empowered to grow.
During your first year, you also play a crucial role in supporting our international teams across Portugal and Prague while the department navigates a planned leave. As the team returns to its steady-state structure, your focus naturally transitions back to shaping our Canada People Operations and driving global learning delivery.
We value flexibility and autonomy in how you approach your day. Because this position requires close collaboration with our European colleagues, maintaining a consistent early start (typically between 7:00 and 8:00 a.m. Pacific Time) ensures you have meaningful, real-time overlap with the broader team.
As our Senior People Operations and Learning Specialist, you own Canada People Operations and the operational delivery and maintenance of global learning programs. Your primary responsibilities include:
- Canadian People Operations & Employee Support
- Manage the Canadian employee lifecycle, including onboarding, employee changes, leaves, offboarding, and employment documentation.
- Coordinate Canadian payroll through Rippling, reviewing inputs and deductions, resolving discrepancies, and maintaining accurate payroll records.
- Administer Canadian benefits in partnership with Fabric vendors, including enrolment, employee questions, and renewal support.
- Serve as the first point of contact for routine employee questions and escalating complex employee relations, legal, or policy matters appropriately.
- Global Learning & Program Administration
- Administer the learning platform and coordinating the operational delivery of programs, including course setup, assignments, testing, completion tracking, and reporting.
- Partner with subject matter experts to build, update, test, and maintain practical learning content and employee communications, leveraging generative AI to accelerate content drafting and formatting.
- Coordinate the operational delivery of the mentorship program and administering the personal learning and development stipend.
- Track learning participation, completion, feedback, and recurring support needs to recommend practical improvements.
- Coordinate the operational delivery of learning programs.
- Systems, Compliance & Global Operations
- Maintain accurate employee data, records, process documentation, and compliance evidence across shared systems, utilizing AI-assisted tools to keep documentation clear, structured, and up to date.
- Operate compliance training processes, including Sexual Harassment Training, reminders, evidence retention, and support for Security audits.
- Support documented Portugal and Prague People processes, employee records, vendor coordination, and routine employee support during the initial transition period.
- Build practical workflows, checklists, templates, metrics, and escalation paths that improve accuracy, service, and business continuity.
- You are equally comfortable owning detailed People Operations work and coordinating learning programs across multiple stakeholders.
- You bring practical knowledge of Canadian payroll, benefits, employment administration, and employee lifecycle processes.
- You create order in complex environments through clear documentation, visible priorities, and reliable follow-through.
- You can operate independently while recognizing when an employee, compliance, or policy issue requires escalation.
- You enjoy improving systems and processes, not just keeping existing workflows running.
- You communicate clearly across time zones and can build trusted relationships with employees, managers, vendors, and cross-functional partners.
- You are comfortable moving between planned learning work and responsive operational support without losing accuracy.
- You are an early adopter of technology and actively use modern AI tools to streamline administrative tasks and enhance your daily productivity.
- You want to focus only on traditional HR administration or only on learning and development programs, as this role is a hybrid function.
- You are looking for a people management role, as this is a senior individual contributor position with no initial direct reports.
- You prefer a fixed and fully mature portfolio, since this role helps build, document, and improve several operating processes.
- You do not enjoy systems administration, completion tracking, reporting, or other detail-oriented operational work.
- You prefer traditional, manual HR workflows and are hesitant to adopt AI tools to enhance documentation and content creation.
- You are unable to maintain a regular start time between 7:00 and 8:00 a.m. Pacific Time.
- 5+ years of progressive experience in People Operations, HR Operations, or a closely related role.
- Direct experience supporting Canadian employees and working with Canadian payroll, benefits, and employment administration.
- Experience using an HRIS and maintaining reliable employee records, workflows, and reports.
- 2-5 years experience administering an LMS or coordinating learning programs, including assignments, communications, tracking, and reporting.
- Experience administering learning and development, compliance training, mentorship, or other structured learning programs.
- Experience managing recurring, deadline-driven processes with a high level of accuracy and confidentiality.
- Proven project and program management skills, including the ability to organize multiple workstreams and make priorities visible.
- Clear written and verbal communication skills and the confidence to work alongside employees, managers, and external vendors.
- Sound judgment, reliable follow-through, and comfort working in a remote, international, and evolving environment.
- Proficiency in utilizing AI assistants to draft policies, optimize workflows, and scale your impact.
- Hands-on experience with Rippling, 360Learning, JIRA, or comparable HR, LMS, and service management platforms.
- Experience with instructional design, course maintenance, or learning content operations.
- Exposure to international People Operations, employer of record (EOR) arrangements, or post-acquisition integration.
- Experience supporting distributed teams across Canada, the United States, and Europe.
- Healthcare, health technology, or another regulated industry.
The national pay range for this role is $60,000.00 – $80,000.00 per year. Actual compensation will be determined by factors such as the candidate's geographic market, experience, skills, and qualifications. This role is also eligible for a 5% target annual bonus and Fabric's Canadian employee benefits. If your compensation requirement is greater than our posted range, please still consider applying; a determination can be made based on unique qualifications. Expected compensation ranges for this role may change over time.At Fabric, we believe that a diverse workforce is essential to our success. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We actively encourage individuals from all backgrounds to apply.
Fabric Health is aware of scammers attempting to impersonate employers. To ensure that any recruiting contact you receive is legitimate, please adhere to the following:
- Verify the Domain: Official recruitment emails will only come from addresses ending in @fabrichealth.com or @gem.com. No other domain names are legitimate.
- Official Interview Tools: We use Gem for our recruitment process and Google Meet for all video interviews. Google Meet is always the platform used for your first interview; you will never be sent a Zoom link to set up or conduct an initial interview. All interviews are conducted via video unless specifically stated by our team as an audio call. We never conduct interviews via chat, social media, Skype, or WhatsApp.
- Zoom Usage: Zoom is utilized only for specific meetings set directly by our team for purposes outside of the standard interview process (e.g., coordination or onboarding discussions). It is never the first link you will receive from us.
- Authorized Contact & Texting: Fabric will only contact you if you have submitted an application or if you are connected to a current employee who shared your information with us. We will only send text messages if you have provided explicit authorization and consent, either through your application or while communicating directly with our team. If you have not explicitly authorized us to reach out, treat any SMS or unsolicited outreach as fraudulent and do not respond.
- Sensitive Data: We will never ask you for sensitive personal or financial documents (ID, banking info, SSN) during the application, interview, or candidacy stages. All sensitive data is handled through secure internal systems post-offer.
- Verify the Team: You can reference LinkedIn to verify members of our recruiting team; however, please remain vigilant as scammers may create fraudulent profiles. Always cross-reference the sender's email domain with our official @fabrichealth.com address.
If you question the validity of a contact or receive a suspicious message, do not click any links. Please submit a report via this link: https://forms.gle/N1AGAiXcAL2W57H9A
Please note: The security inbox is for reporting fraudulent activity only. Do not email this address for application status updates or to share application materials, as these will not be reviewed. Applications are only accepted and reviewed if submitted through our official application portal, and no application status information will be provided via the security email.
Skills Required
- 5+ years of progressive experience in People Operations, HR Operations, or a closely related role
- Direct experience supporting Canadian employees and working with Canadian payroll, benefits, and employment administration
- Experience using an HRIS and maintaining reliable employee records, workflows, and reports
- 2-5 years of experience administering an LMS or coordinating learning programs, including assignments, communications, tracking, and reporting
- Experience administering learning and development, compliance training, mentorship, or other structured learning programs
- Experience managing recurring, deadline-driven processes with a high level of accuracy and confidentiality
- Proven project and program management skills, including organizing multiple workstreams and making priorities visible
- Clear written and verbal communication skills and confidence working with employees, managers, and external vendors
- Sound judgment, reliable follow-through, and comfort working in a remote, international, and evolving environment
- Proficiency using AI assistants to draft policies, optimize workflows, and scale productivity
- Hands-on experience with Rippling, 360Learning, JIRA, or comparable HR, LMS, and service management platforms
- Experience with instructional design, course maintenance, or learning content operations
- Exposure to international People Operations, employer of record arrangements, or post-acquisition integration
- Experience supporting distributed teams across Canada, the United States, and Europe
- Healthcare, health technology, or another regulated industry experience
Fabric Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fabric Health and has not been reviewed or approved by Fabric Health.
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Fair & Transparent Compensation — Pay is considered aligned with role expectations, with explicit remarks that compensation reflects the demands of the work and “pay rate” highlighted as a strength.
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Leave & Time Off Breadth — Time off is described as generous, with unlimited PTO in some roles and a company holiday period that includes a full week off at year‑end.
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Equity Value & Accessibility — Equity is available to full‑time employees, and multiple role descriptions highlight stock options as part of total rewards.
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The Company
What We Do
Fabric Health is a pioneering care access platform dedicated to solving one of healthcare's most pressing challenges: operational capacity. We equip health systems, health plans, employers, and brokers with consumer-grade solutions designed to make healthcare faster, smarter, and more accessible at the exact moment of need. Our core mission is to empower boundless care through seamless, intuitive experiences that benefit both patients and providers. At the heart of our offering is a commitment to streamlining the entire care journey. We achieve this by integrating and optimizing every touchpoint from initial intake and intelligent triage to precise routing and effective treatment, encompassing both virtual and in-person care modalities. Our platform is meticulously crafted to enhance operational efficiency, addressing the complex logistical problems that often hinder timely and quality care delivery. What makes Fabric Health uniquely effective is our deep understanding of the patient and clinician experience. We develop robust automation workflows that significantly reduce administrative burdens on healthcare professionals, allowing them to focus invaluable time on what matters most: direct patient care. By automating repetitive tasks and streamlining processes, we enable clinicians to work more efficiently, leading to reduced burnout and a higher quality of service. Our comprehensive suite of features and services includes an advanced AI Assistant that guides users, dynamic Engagement & Pathways to ensure continuity of care, a versatile Virtual Care Platform for remote consultations, and dedicated Virtual Care Services for immediate support. Furthermore, our Intake & Care Guides simplify initial patient interactions, while our Enterprise Features provide scalable solutions for large organizations. Ultimately, Fabric Health drives tangible outcomes: reduced care costs, expanded access to care, and the delivery of consistent, higher-quality patient experiences. We are relentlessly focused on creating better, more intuitive interactions for consumers and equipping providers with the tools they need to deliver exceptional care efficiently. Every solution we develop is a testament to our dedication to transforming healthcare delivery, ensuring that timely, compassionate, and effective care is within everyone's reach.
Why Work With Us
Discover a culture of innovation, collaboration, and continuous growth. We offer a dynamic, remote-first environment where talented individuals thrive by tackling meaningful challenges. Contribute to cutting-edge solutions, work alongside inspiring peers, and truly make a difference in a flexible setting. Grow your career with purpose.
